10 Questions
True or false:Andrea from Red Band contacted Junko Mori to place a new order.
False
True or false: Andrea asked Junko Mori to extend the payment terms from 30 to 90 days.
False
True or false: Junko Mori agreed to extend the payment terms without hesitation.
False
True or false: Andrea promised that the request for an extension on payment terms would become a regular occurrence.
False
True or false: Andrea mentioned a new order for an important customer who pays on delivery to convince Junko to agree to the payment terms extension.
True
True or false: Junko made an exception to the payment terms extension request.
True
True or false: Andrea asked for a written confirmation of the payment terms extension.
True
True or false: Andrea will place the new order with Junko.
True
True or false: Junko expressed dissatisfaction with Andrea's request for an extension on payment terms.
False
True or false: There were no issues reported with the delivery of the latest order.
True
Study Notes
- Andrea from Red Band calls Junko Mori about their latest order.
- Andrea asks for an extension on the payment terms from 30 to 60 days due to cash flow problems.
- Junko is hesitant because of regulations and cash flow management.
- Andrea promises this won't become the norm and wants to place another order for an important customer who pays on delivery.
- Junko agrees to make an exception this time.
- Andrea asks for an email confirmation of the payment terms extension.
- Andrea will email the new order to Junko.
- Junko appreciates Andrea's business.
- The call ends on a positive note.
- No issues were reported with the delivery of the latest order.
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