Untitled Quiz

Questions and Answers

The most effective training method for changing attitude is?

Lecture/Discussion

Behavior Modeling

Case Study

Role Reversal Role-Play (correct)

All the information to be used in training should be in the trainees' training manual and handed to trainees at the start of training.

False

Which of the following would be a characteristic of an ideal training room?

None of these

The colors of the walls should be bright and cheerful

A rectangular room is preferred

Hardwood floors are preferable

A room with no windows is preferable (correct)

Which of the following seating arrangements is most conducive to switching back and forth between lecturettes and small group activities?

Tables in a Semicircle Signup and view all the answers

The knowledge component of an effective trainer's KSAs is comprised of all but which of the following?

High Level of Self-Efficacy Signup and view all the answers

OJT trainers must be currently doing the job to be effective.

False Signup and view all the answers

What is the least expensive and best alternative if you only have a few employees to be trained?

Sending Trainees to Outside Seminars Signup and view all the answers

A ______ is the 'first test' of new material designed to be in a training program.

Dry run Signup and view all the answers

Which of the following is true of the icebreaker?

All of these Signup and view all the answers

The experiential learning model begins with?

A Shared Experience Signup and view all the answers

Good listening skills require practice because?

We tend to believe we know what a person is going to say and often interrupt. Signup and view all the answers

_________ are those 'and uh,' 'like,' 'um' space fillers that are injected into speech.

Dysfluencies Signup and view all the answers

Which of the following statements regarding the quiet trainee is true?

Too much pressure on the quiet trainee to become involved could impact negatively on learning Signup and view all the answers

The difference between a dry run and a pilot program is?

The dry run is always the whole training program whereas the pilot does not. Signup and view all the answers

Study Notes

Training Methods

Role reversal role-play is the most effective method for changing attitudes in training.
Off-site training is ideal for reducing stress in trainees by separating them from their work environment.

Training Room Characteristics

An ideal training room should have bright and cheerful wall colors; however, a room with no windows is considered preferable.
The U-shape seating arrangement is best for facilitating discussions and activities, although tables in a semicircle also support a dynamic learning experience.

Knowledge and Skills of Trainers

Effective trainers should possess knowledge in adult learning processes, instructional methods, and subject matter but do not require a high level of self-efficacy.
On-the-job training (OJT) trainers need to be motivated to train and do not necessarily need to be the most skilled performers.

Cost-effective Training Solutions

Sending trainees to outside seminars is the least expensive and most practical option when only a few employees require training.
A dry run serves as the "first test" of new training material before full implementation.

Icebreakers and Learning Models

An effective icebreaker energizes the training session and helps alleviate trainee anxiety while being related to the training topic.
The experiential learning model begins with a shared experience, fostering a more engaging learning process.

Listening and Communication Skills

Good listening skills require practice to overcome tendencies to interrupt or misunderstand fast-paced speech due to anticipation of what a speaker might say.
Dysfluencies are filler words like "uh," "like," and "um" that can disrupt clarity in communication.

Engaging Quiet Trainees

Trainers must encourage participation from quiet trainees to enhance their learning experience, as excessive pressure can negatively affect their involvement.
Group work can be beneficial for quiet trainees but should be managed carefully to avoid overwhelming them.

Dry Runs vs. Pilot Programs

A dry run tests the full training program, while a pilot program typically involves selected trainees to evaluate effectiveness before broader implementation.