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Questions and Answers
What is the standard drink measurement for a 12% wine?
What is the standard drink measurement for a 12% wine?
What is the BAC level that results in a criminal offense?
What is the BAC level that results in a criminal offense?
What is the relationship between the consumption of alcoholic beverages and BAC?
What is the relationship between the consumption of alcoholic beverages and BAC?
What is a key factor that can influence an individual's BAC?
What is a key factor that can influence an individual's BAC?
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What is the approximate amount of alcohol (in ml) contained in a standard drink?
What is the approximate amount of alcohol (in ml) contained in a standard drink?
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What is a sign that someone may be under the influence of a date rape drug?
What is a sign that someone may be under the influence of a date rape drug?
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What is the first step to taking the Smart Serve test?
What is the first step to taking the Smart Serve test?
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If you're concerned about a guest's behavior, what should you do?
If you're concerned about a guest's behavior, what should you do?
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Which of the following is NOT a sign of drug-facilitated sexual assault?
Which of the following is NOT a sign of drug-facilitated sexual assault?
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What is the main difference between the 'Forgot Password' and 'Contact Us' options on the Smart Serve website?
What is the main difference between the 'Forgot Password' and 'Contact Us' options on the Smart Serve website?
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Alcohol is primarily metabolized by which organ in the body?
Alcohol is primarily metabolized by which organ in the body?
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What is the approximate rate at which the liver breaks down alcohol?
What is the approximate rate at which the liver breaks down alcohol?
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How long does it take for alcohol to be noticeably absorbed into the bloodstream?
How long does it take for alcohol to be noticeably absorbed into the bloodstream?
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Which of the following statements about alcohol is TRUE?
Which of the following statements about alcohol is TRUE?
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What percentage of alcohol is eliminated through sweat, breath, and urine?
What percentage of alcohol is eliminated through sweat, breath, and urine?
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What is the primary reason why servers need to control drinking to prevent intoxication?
What is the primary reason why servers need to control drinking to prevent intoxication?
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Which of the following is NOT a route of alcohol elimination from the body?
Which of the following is NOT a route of alcohol elimination from the body?
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What is the primary role of the stomach in the absorption of alcohol?
What is the primary role of the stomach in the absorption of alcohol?
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What is the minimum passing score for the Smart Serve test?
What is the minimum passing score for the Smart Serve test?
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How many attempts do you have to take the Smart Serve test?
How many attempts do you have to take the Smart Serve test?
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Which of these is NOT an acceptable form of ID to show for the Smart Serve test?
Which of these is NOT an acceptable form of ID to show for the Smart Serve test?
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What is the legal drinking age in Ontario?
What is the legal drinking age in Ontario?
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Which of these jobs can a 16-year-old perform in a restaurant?
Which of these jobs can a 16-year-old perform in a restaurant?
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How long is the Smart Serve token valid for?
How long is the Smart Serve token valid for?
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What is the name of the law that outlines who can sell and buy alcohol?
What is the name of the law that outlines who can sell and buy alcohol?
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What time does the Smart Serve certificate expire?
What time does the Smart Serve certificate expire?
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Which of the following individuals is required to have a Smart Serve certification when serving alcohol at a public event?
Which of the following individuals is required to have a Smart Serve certification when serving alcohol at a public event?
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According to the information provided, what is the latest time alcohol can be sold and served in Ontario?
According to the information provided, what is the latest time alcohol can be sold and served in Ontario?
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What is the standard size for a serving of beer in Ontario?
What is the standard size for a serving of beer in Ontario?
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Which Special Occasion Permit is specifically designed for outdoor events associated with live sporting events?
Which Special Occasion Permit is specifically designed for outdoor events associated with live sporting events?
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If a customer is attempting to cause a fight, the law requires you to:
If a customer is attempting to cause a fight, the law requires you to:
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Which of the following procedures is NOT recommended when refusing entry to an individual?
Which of the following procedures is NOT recommended when refusing entry to an individual?
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Based on the provided information, which of the following women is likely to have the lowest BAC after consuming four standard drinks?
Based on the provided information, which of the following women is likely to have the lowest BAC after consuming four standard drinks?
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Which of the following forms of identification is not acceptable when checking the age of a patron?
Which of the following forms of identification is not acceptable when checking the age of a patron?
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Which of these events is considered a 'public' event, according to the text?
Which of these events is considered a 'public' event, according to the text?
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What is the legal requirement for the sale of spirits at a farmer's market?
What is the legal requirement for the sale of spirits at a farmer's market?
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What is the term used in the text to describe the legal obligation of a server to protect their guests from harm?
What is the term used in the text to describe the legal obligation of a server to protect their guests from harm?
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According to the information provided, what is the recommended course of action when dealing with an intoxicated guest?
According to the information provided, what is the recommended course of action when dealing with an intoxicated guest?
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Which of the following is NOT a recommended tip for slowing service to an intoxicated guest, according to the text?
Which of the following is NOT a recommended tip for slowing service to an intoxicated guest, according to the text?
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Which of the following is not acceptable to use as evidence for checking a patron's age?
Which of the following is not acceptable to use as evidence for checking a patron's age?
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What is the suggested course of action when checking the age of a guest who appears under 25?
What is the suggested course of action when checking the age of a guest who appears under 25?
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What is the primary purpose of keeping detailed incident reports following events?
What is the primary purpose of keeping detailed incident reports following events?
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What is the term used in the text to refer to the situation where an employer could be held responsible for the actions of their employees?
What is the term used in the text to refer to the situation where an employer could be held responsible for the actions of their employees?
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What is the name of the act that applies to injuries caused by the condition of the premises or the activities that take place on the premises?
What is the name of the act that applies to injuries caused by the condition of the premises or the activities that take place on the premises?
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When can a server legally refuse service to a patron?
When can a server legally refuse service to a patron?
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Which of the following is NOT a recommended tip for stopping service to an intoxicated guest?
Which of the following is NOT a recommended tip for stopping service to an intoxicated guest?
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Which of the following types of events is described as having no profit motive and may involve sampling?
Which of the following types of events is described as having no profit motive and may involve sampling?
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Which of the following acts is NOT a violation of the law and is therefore a valid reason to eject a guest from a premises?
Which of the following acts is NOT a violation of the law and is therefore a valid reason to eject a guest from a premises?
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Flashcards
Standard Drink
Standard Drink
A specified amount of alcohol: 12 oz beer, 5 oz wine, or 1.5 oz spirits.
BAC
BAC
Blood Alcohol Concentration; alcohol level in blood measured in mg/100ml.
BAC Limits
BAC Limits
0.05 BAC can lead to license suspension; 0.08 is a criminal offense.
Factors Affecting BAC
Factors Affecting BAC
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Rate of BAC Increase
Rate of BAC Increase
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Alcohol Absorption
Alcohol Absorption
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Liver's Role in Alcohol Metabolism
Liver's Role in Alcohol Metabolism
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Effects of Alcohol
Effects of Alcohol
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Alcohol as a Depressant
Alcohol as a Depressant
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Standard Drink Definition
Standard Drink Definition
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Signs of Intoxication
Signs of Intoxication
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Alcohol Elimination
Alcohol Elimination
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Controlling Alcohol Service
Controlling Alcohol Service
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Signs of Drug-Facilitated Assault
Signs of Drug-Facilitated Assault
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What is Date Rape Drug?
What is Date Rape Drug?
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Types of Sexual Violence
Types of Sexual Violence
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Engaging Guests
Engaging Guests
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Smart Serve Account Login
Smart Serve Account Login
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Token Expiration
Token Expiration
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Test Attempts
Test Attempts
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Passing Score
Passing Score
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Test Format
Test Format
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Acceptable ID
Acceptable ID
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Certificate Expiration
Certificate Expiration
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Certificate Delivery
Certificate Delivery
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Alcohol Sale Regulations
Alcohol Sale Regulations
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Hours for Selling Liquor
Hours for Selling Liquor
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Standard Size for Beer
Standard Size for Beer
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Standard Size for Wine
Standard Size for Wine
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Special Occasion Permit Types
Special Occasion Permit Types
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Effective Refusal Procedures
Effective Refusal Procedures
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Ejecting Customers
Ejecting Customers
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Post-Service Alcohol Clearance
Post-Service Alcohol Clearance
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BAC and Drink Comparison
BAC and Drink Comparison
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Types of Events
Types of Events
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Private Events
Private Events
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Public Events
Public Events
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Promotional Events
Promotional Events
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Tailgate Events
Tailgate Events
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Duty of Care
Duty of Care
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Occupier's Liability Act
Occupier's Liability Act
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Vicarious Liability
Vicarious Liability
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Incident Reports
Incident Reports
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Verifying ID
Verifying ID
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Right to Deny Entry
Right to Deny Entry
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Slowing Service
Slowing Service
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Stopping Service
Stopping Service
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Traffic Light System
Traffic Light System
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Study Notes
Smart Serve Training Program
- Target audience: Hospitality workers
- Focus: Protecting the future of hospitality workers by providing education on responsible service of alcohol and other relevant topics.
- Course includes content on:
- The Impact of Alcohol (how alcohol affects the body)
- Standard Drinks
- Blood Alcohol Content (BAC)
- Signs of Intoxication (physical and behavioral indicators)
- Cannabis
- The Liquor Licence Act
- Endorsements
- Special Occasion Permits
- Retail Sales/Delivery
- Liability
- ID verification
- Slowing/Stopping Service procedures
- Sexual Violence prevention and response procedures.
Content Outline
-
The Impact of Alcohol:
- Alcohol is absorbed by the stomach and intestines, carried by the blood to the brain and tissues
- Approximately 90% of alcohol is eliminated from the bloodstream through the liver in about an hour.
- 10% is removed through sweat, breath, or urine.
- Alcohol metabolizes more slowly than it's absorbed, taking 20-30 minutes for noticeable effects.
- Alcohol is a depressant, slowing the nervous system.
-
A Standard Drink:
- Defined as 12 fl oz of regular beer, 5 fl oz of table wine, or 1.5 fl oz of distilled spirits.
- All standard drinks contain approximately the same amount of alcohol (0.6 oz/17g).
- The alcohol content of drinks may vary depending on the type and serving size/glass.
-
Blood Alcohol Content (BAC):
- Measured in mg of alcohol per 100ml of blood.
- BAC increases with increased alcohol consumption.
- Impairment begins with the first drink.
- Factors affecting BAC: biological sex, body type, tolerance levels, and other factors.
-
Signs of Intoxication:
- Physical indicators: flushed face, red eyes, dilated pupils, slurred speech, slow/shallow breathing, and uncoordinated movements.
- Behavioral indicators: loss of self-control, inappropriate comments, poor judgment, arguments, and aggression.
-
Cannabis:
- Consumption methods: edibles, smoking, topical use.
- Active ingredient: THC (creates intoxicating effects)
- Another ingredient: CBD (does not create a high)
- Signs of intoxication: bloodshot eyes, dilated pupils, hunger, and coughing.
-
The Liquor Licence Act:
- Outlines laws and regulations for the sale and service of alcohol
- Defines acceptable hours of operation, who can sell alcohol, Special Occasion Permits, and endorsements.
- Includes responsibility of staff for proper service procedures
- Compliance with alcohol sales requirements (minimum age)
-
Liability:
- Civil liability: negligence, duty of care.
- Criminal liability: can be charged for serving or selling under the influence.
- Incident reports are important legal documents to keep.
-
ID Verification:
- Acceptable forms of ID: Driver's license, citizen cards, armed forces cards, Indian status cards, and passports (photo ID cards, and PR cards.)
-
Deny Entry (and right to eject guests):
- Rules about alcohol consumption and preventing intoxication on-site.
- Legitimate reason for refusing service/ejection.
-
Slowing/Stopping Service:
- Communication skills, observation skills, awareness and how to escalate when appropriate.
- Traffic light system (red-stop, yellow-caution, green-go) for assessing intoxication levels.
- Methods to provide support to prevent further harm.
-
Sexual Violence:
- Types of sexual violence (catcalling, inappropriate comments, threats)
- Drug facilitated sexual assault (and signs of it.)
-
Special Occasion Permits:
- Procedures and conditions for permits.
-
Retail Sales/Delivery:
- Regulations about where, how, and when.
-
Training and Certification:
- Details on how to take a certificate for further knowledge and skills.
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Description
Test your knowledge on the principles of alcohol consumption and its effects on the body. This quiz covers standard drink measurements, BAC levels, and the implications for service providers. Perfect for those preparing for the Smart Serve test or anyone interested in responsible alcohol service.