Smart Serve Alcohol Awareness Quiz

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Questions and Answers

What is the standard drink measurement for a 12% wine?

  • 1.5 oz
  • 5 oz (correct)
  • 12 oz
  • 2.5 oz

What is the BAC level that results in a criminal offense?

  • 80mg/100ml blood (correct)
  • 50mg/100ml blood
  • 150mg/100ml blood
  • 100mg/100ml blood

What is the relationship between the consumption of alcoholic beverages and BAC?

  • BAC decreases proportionally with the number of drinks consumed.
  • BAC is not affected by the consumption of alcoholic beverages.
  • BAC remains constant regardless of the number of drinks consumed.
  • BAC increases if more than one drink is consumed per hour. (correct)

What is a key factor that can influence an individual's BAC?

<p>The individual's body type and biological gender. (B)</p> Signup and view all the answers

What is the approximate amount of alcohol (in ml) contained in a standard drink?

<p>17 ml (B)</p> Signup and view all the answers

What is a sign that someone may be under the influence of a date rape drug?

<p>Excessive sweating (B)</p> Signup and view all the answers

What is the first step to taking the Smart Serve test?

<p>Go to smartserve.ca (D)</p> Signup and view all the answers

If you're concerned about a guest's behavior, what should you do?

<p>Engage the guest in conversation and observe their behavior (D)</p> Signup and view all the answers

Which of the following is NOT a sign of drug-facilitated sexual assault?

<p>Increased appetite (B)</p> Signup and view all the answers

What is the main difference between the 'Forgot Password' and 'Contact Us' options on the Smart Serve website?

<p>The 'Forgot Password' option allows you to reset your password, while 'Contact Us' is for other inquiries. (B)</p> Signup and view all the answers

Alcohol is primarily metabolized by which organ in the body?

<p>Liver (B)</p> Signup and view all the answers

What is the approximate rate at which the liver breaks down alcohol?

<p>One drink every hour (C)</p> Signup and view all the answers

How long does it take for alcohol to be noticeably absorbed into the bloodstream?

<p>20-30 minutes (D)</p> Signup and view all the answers

Which of the following statements about alcohol is TRUE?

<p>Alcohol is a depressant that slows down the nervous system. (B)</p> Signup and view all the answers

What percentage of alcohol is eliminated through sweat, breath, and urine?

<p>10% (A)</p> Signup and view all the answers

What is the primary reason why servers need to control drinking to prevent intoxication?

<p>Because alcohol is metabolized more slowly than it is absorbed. (C)</p> Signup and view all the answers

Which of the following is NOT a route of alcohol elimination from the body?

<p>Stomach (A)</p> Signup and view all the answers

What is the primary role of the stomach in the absorption of alcohol?

<p>To absorb alcohol into the bloodstream. (B)</p> Signup and view all the answers

What is the minimum passing score for the Smart Serve test?

<p>80% (A)</p> Signup and view all the answers

How many attempts do you have to take the Smart Serve test?

<p>2 (A)</p> Signup and view all the answers

Which of these is NOT an acceptable form of ID to show for the Smart Serve test?

<p>Health Card (C)</p> Signup and view all the answers

What is the legal drinking age in Ontario?

<p>19 (B)</p> Signup and view all the answers

Which of these jobs can a 16-year-old perform in a restaurant?

<p>Filling snack bowls (C)</p> Signup and view all the answers

How long is the Smart Serve token valid for?

<p>2 weeks (D)</p> Signup and view all the answers

What is the name of the law that outlines who can sell and buy alcohol?

<p>Liquor Licence and Control Act (C)</p> Signup and view all the answers

What time does the Smart Serve certificate expire?

<p>Every 5 years (D)</p> Signup and view all the answers

Which of the following individuals is required to have a Smart Serve certification when serving alcohol at a public event?

<p>The caterer (B)</p> Signup and view all the answers

According to the information provided, what is the latest time alcohol can be sold and served in Ontario?

<p>1:00 am (C)</p> Signup and view all the answers

What is the standard size for a serving of beer in Ontario?

<p>12 oz (A)</p> Signup and view all the answers

Which Special Occasion Permit is specifically designed for outdoor events associated with live sporting events?

<p>Tailgate Event (D)</p> Signup and view all the answers

If a customer is attempting to cause a fight, the law requires you to:

<p>Eject the customer. (A)</p> Signup and view all the answers

Which of the following procedures is NOT recommended when refusing entry to an individual?

<p>Asking another guest to help you restrain the person from entering. (A)</p> Signup and view all the answers

Based on the provided information, which of the following women is likely to have the lowest BAC after consuming four standard drinks?

<p>Mia, who has 2 drinks in the first hour and 2 drinks in the second. (C)</p> Signup and view all the answers

Which of the following forms of identification is not acceptable when checking the age of a patron?

<p>Health Card (C)</p> Signup and view all the answers

Which of these events is considered a 'public' event, according to the text?

<p>A fundraiser held at a community center (B)</p> Signup and view all the answers

What is the legal requirement for the sale of spirits at a farmer's market?

<p>At least 50% of the spirits must be made from a production site in Ontario (D)</p> Signup and view all the answers

What is the term used in the text to describe the legal obligation of a server to protect their guests from harm?

<p>Duty of Care (A)</p> Signup and view all the answers

According to the information provided, what is the recommended course of action when dealing with an intoxicated guest?

<p>Slow down the service and offer food and non-alcoholic drinks (A)</p> Signup and view all the answers

Which of the following is NOT a recommended tip for slowing service to an intoxicated guest, according to the text?

<p>Offer rounds of drinks to keep the guest engaged (C)</p> Signup and view all the answers

Which of the following is not acceptable to use as evidence for checking a patron's age?

<p>A credit card (C)</p> Signup and view all the answers

What is the suggested course of action when checking the age of a guest who appears under 25?

<p>Ask the guest to show two pieces of identification (D)</p> Signup and view all the answers

What is the primary purpose of keeping detailed incident reports following events?

<p>To provide information to law enforcement when necessary (A)</p> Signup and view all the answers

What is the term used in the text to refer to the situation where an employer could be held responsible for the actions of their employees?

<p>Vicarious Liability (C)</p> Signup and view all the answers

What is the name of the act that applies to injuries caused by the condition of the premises or the activities that take place on the premises?

<p>The Occupier's Liability Act (B)</p> Signup and view all the answers

When can a server legally refuse service to a patron?

<p>If the patron is visibly intoxicated and appears to be a danger to themselves or others (B)</p> Signup and view all the answers

Which of the following is NOT a recommended tip for stopping service to an intoxicated guest?

<p>Give the guest a warning and allow them to finish their current drink before stopping service (C)</p> Signup and view all the answers

Which of the following types of events is described as having no profit motive and may involve sampling?

<p>Promotional Events (D)</p> Signup and view all the answers

Which of the following acts is NOT a violation of the law and is therefore a valid reason to eject a guest from a premises?

<p>The guest is consuming food brought from outside the establishment (A)</p> Signup and view all the answers

Flashcards

Standard Drink

A specified amount of alcohol: 12 oz beer, 5 oz wine, or 1.5 oz spirits.

BAC

Blood Alcohol Concentration; alcohol level in blood measured in mg/100ml.

BAC Limits

0.05 BAC can lead to license suspension; 0.08 is a criminal offense.

Factors Affecting BAC

BAC levels vary due to body type, gender, and tolerance.

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Rate of BAC Increase

Typically, BAC raises with one drink every 20 minutes at social events.

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Alcohol Absorption

Alcohol is absorbed in the blood via the stomach and intestines.

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Liver's Role in Alcohol Metabolism

The liver breaks down alcohol at about one drink per hour, eliminating 90% from the bloodstream.

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Effects of Alcohol

It takes 20-30 minutes to feel noticeable effects of alcohol after consumption.

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Alcohol as a Depressant

Alcohol slows down the nervous system, affecting coordination and judgment.

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Standard Drink Definition

A standard drink contains a specific amount of alcohol (e.g., 14g in wine, beer, spirits).

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Signs of Intoxication

Indicators include slurred speech, impaired coordination, and altered emotions.

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Alcohol Elimination

10% of alcohol is eliminated through sweat, breath, and urine.

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Controlling Alcohol Service

Servers must monitor and control alcohol consumption to prevent intoxication.

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Signs of Drug-Facilitated Assault

Signs include appearing drunk, sweating, and bladder control issues after an unwanted sexual act.

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What is Date Rape Drug?

Drugs like GHB or Liquid X used to incapacitate individuals for sexual assault.

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Types of Sexual Violence

Includes catcalling, spreading rumors, unwanted attention, touching, and threats.

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Engaging Guests

Observe mood, body language, and engage in conversation to detect issues.

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Smart Serve Account Login

Access your account by logging in at smartserve.ca; use 'Forgot Password' if needed.

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Token Expiration

The token used for the test expires 2 weeks after training.

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Test Attempts

You have 2 attempts to pass the test.

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Passing Score

You must score at least 80% to pass the test.

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Test Format

The test consists of 33 multiple choice questions and has no time limit.

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Acceptable ID

Government ID is required for test verification.

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Certificate Expiration

The certificate you receive expires every 5 years.

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Certificate Delivery

You will receive a PDF of your certificate by email after passing.

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Alcohol Sale Regulations

The Liquor Licence and Control Act dictates who can sell and buy alcohol.

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Hours for Selling Liquor

Liquor can be sold in Ontario from 7am to 1am.

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Standard Size for Beer

The standard sizes for beer are 5oz, 12oz, and 13oz.

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Standard Size for Wine

The standard sizes for wine are 5oz, 7oz, and 12oz.

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Special Occasion Permit Types

Types of permits include Private Event, Public Event, and Tailgate Event.

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Effective Refusal Procedures

To refuse entry, be firm and state your reasons clearly.

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Ejecting Customers

You must eject a customer suspected of drug selling or causing a fight.

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Post-Service Alcohol Clearance

After stop-service time, clear alcohol within 30 minutes.

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BAC and Drink Comparison

For equal size and fitness, slower drinkers have lower BAC; like Mia.

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Types of Events

Different categories of events based on audience and purpose.

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Private Events

Events only for invited guests, with no profit or advertising.

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Public Events

Events open to the general public that can include fundraising.

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Promotional Events

Events that focus on sampling products without making any profit.

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Tailgate Events

Outdoor gatherings with food and drinks, usually linked to sports.

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Duty of Care

The responsibility of servers to ensure guest safety.

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Occupier's Liability Act

Legal responsibility for injuries on premises caused by their conditions.

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Vicarious Liability

Employer responsibility for the actions of employees.

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Incident Reports

Documentation of events detailing injuries or occurrences.

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Verifying ID

The process of confirming identification through various checks.

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Right to Deny Entry

Policy allowing denial of entry based on certain conditions.

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Slowing Service

Techniques used to reduce alcohol service to intoxicated guests.

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Stopping Service

The act of refusing further alcohol service to a guest.

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Traffic Light System

Method for assessing guest intoxication levels visually.

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Study Notes

Smart Serve Training Program

  • Target audience: Hospitality workers
  • Focus: Protecting the future of hospitality workers by providing education on responsible service of alcohol and other relevant topics.
  • Course includes content on:
    • The Impact of Alcohol (how alcohol affects the body)
    • Standard Drinks
    • Blood Alcohol Content (BAC)
    • Signs of Intoxication (physical and behavioral indicators)
    • Cannabis
    • The Liquor Licence Act
    • Endorsements
    • Special Occasion Permits
    • Retail Sales/Delivery
    • Liability
    • ID verification
    • Slowing/Stopping Service procedures
    • Sexual Violence prevention and response procedures.

Content Outline

  • The Impact of Alcohol:

    • Alcohol is absorbed by the stomach and intestines, carried by the blood to the brain and tissues
    • Approximately 90% of alcohol is eliminated from the bloodstream through the liver in about an hour.
    • 10% is removed through sweat, breath, or urine.
    • Alcohol metabolizes more slowly than it's absorbed, taking 20-30 minutes for noticeable effects.
    • Alcohol is a depressant, slowing the nervous system.

  • A Standard Drink:

    • Defined as 12 fl oz of regular beer, 5 fl oz of table wine, or 1.5 fl oz of distilled spirits.
    • All standard drinks contain approximately the same amount of alcohol (0.6 oz/17g).
    • The alcohol content of drinks may vary depending on the type and serving size/glass.

  • Blood Alcohol Content (BAC):

    • Measured in mg of alcohol per 100ml of blood.
    • BAC increases with increased alcohol consumption.
    • Impairment begins with the first drink.
    • Factors affecting BAC: biological sex, body type, tolerance levels, and other factors.

  • Signs of Intoxication:

    • Physical indicators: flushed face, red eyes, dilated pupils, slurred speech, slow/shallow breathing, and uncoordinated movements.
    • Behavioral indicators: loss of self-control, inappropriate comments, poor judgment, arguments, and aggression.

  • Cannabis:

    • Consumption methods: edibles, smoking, topical use.
    • Active ingredient: THC (creates intoxicating effects)
    • Another ingredient: CBD (does not create a high)
    • Signs of intoxication: bloodshot eyes, dilated pupils, hunger, and coughing.

  • The Liquor Licence Act:

    • Outlines laws and regulations for the sale and service of alcohol
    • Defines acceptable hours of operation, who can sell alcohol, Special Occasion Permits, and endorsements.
    • Includes responsibility of staff for proper service procedures
    • Compliance with alcohol sales requirements (minimum age)

  • Liability:

    • Civil liability: negligence, duty of care.
    • Criminal liability: can be charged for serving or selling under the influence.
    • Incident reports are important legal documents to keep.

  • ID Verification:

    • Acceptable forms of ID: Driver's license, citizen cards, armed forces cards, Indian status cards, and passports (photo ID cards, and PR cards.)

  • Deny Entry (and right to eject guests):

    • Rules about alcohol consumption and preventing intoxication on-site.
    • Legitimate reason for refusing service/ejection.

  • Slowing/Stopping Service:

    • Communication skills, observation skills, awareness and how to escalate when appropriate.
    • Traffic light system (red-stop, yellow-caution, green-go) for assessing intoxication levels.
    • Methods to provide support to prevent further harm.

  • Sexual Violence:

    • Types of sexual violence (catcalling, inappropriate comments, threats)
    • Drug facilitated sexual assault (and signs of it.)

  • Special Occasion Permits:

    • Procedures and conditions for permits.

  • Retail Sales/Delivery:

    • Regulations about where, how, and when.

  • Training and Certification:

    • Details on how to take a certificate for further knowledge and skills.

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Smart Serve: Protecting the Future of Hospitality Workers PDF

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