Smart Hotel Technology Trends Quiz

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Questions and Answers

What is one benefit of Remote Check-In/Check-Out for hotels?

  • Eliminating keycard inventory management issues
  • Saving costs through energy management
  • Reducing environmental impact
  • Offering personalized guest experience (correct)

How do hotels save costs with Mobile Room Keys?

  • By offering personalized menu suggestions
  • By managing keycard inventory efficiently
  • By providing preferred transportation arrangements
  • By reducing printing of plastic keycards (correct)

What can Smart Room service do to enhance guest experience?

  • Managing keycard inventory effectively
  • Providing free transportation services
  • Sending menu notifications at optimal times (correct)
  • Offering discounts on room service orders

How do smart marketing practices help hotel owners succeed?

<p>By leveraging data insight and online reviews (A)</p> Signup and view all the answers

What is one advantage of using technology for Online Reputation Management?

<p>Monitoring online reviews and managing reputation (B)</p> Signup and view all the answers

Which feature enhances guest experience through Remote Check-In/Check-Out?

<p>Providing room access via smartphone app (D)</p> Signup and view all the answers

What is a key characteristic of tourism and hospitality operations based on the text provided?

<p>Inconsistency in customer perception (C)</p> Signup and view all the answers

Why is perishability considered one of the most important characteristics of tourism and hospitality operations?

<p>It cannot be warehoused for future sales (D)</p> Signup and view all the answers

Which factor affects the perceived quality of tourism and hospitality products according to the text?

<p>Customer mood (A)</p> Signup and view all the answers

Why is it challenging to deal with customer perception in tourism and hospitality operations?

<p>Variability due to numerous uncontrollable factors (A)</p> Signup and view all the answers

How does the inability to warehouse rooms for future sales impact tourism and hospitality operations?

<p>Leads to lost revenue opportunities (A)</p> Signup and view all the answers

Why do tourism and hospitality operations need to consider factors like weather and construction sites?

<p>To adapt to unpredictable external influences (C)</p> Signup and view all the answers

What role can occupancy sensors play in enhancing guest experience in hotels?

<p>Automate guest interactions and reduce friction points (C)</p> Signup and view all the answers

How does Big Data contribute to the hospitality industry?

<p>Aggregates data to make it actionable for decision-making (D)</p> Signup and view all the answers

What is one of the benefits of smart reserved parking in hotels?

<p>Allows guests to reserve parking spots in advance (B)</p> Signup and view all the answers

How can smart technology shape guest experiences and expectations in hotels?

<p>By using guest data to better accommodate guest needs (D)</p> Signup and view all the answers

What is one of the challenges associated with big data in the hospitality industry?

<p>Data breaches that put consumers at risk (B)</p> Signup and view all the answers

How does smart reserved parking benefit hotels?

<p>Reduces labor costs of managing parking inventory (D)</p> Signup and view all the answers

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