18 Questions
What is one benefit of Remote Check-In/Check-Out for hotels?
Offering personalized guest experience
How do hotels save costs with Mobile Room Keys?
By reducing printing of plastic keycards
What can Smart Room service do to enhance guest experience?
Sending menu notifications at optimal times
How do smart marketing practices help hotel owners succeed?
By leveraging data insight and online reviews
What is one advantage of using technology for Online Reputation Management?
Monitoring online reviews and managing reputation
Which feature enhances guest experience through Remote Check-In/Check-Out?
Providing room access via smartphone app
What is a key characteristic of tourism and hospitality operations based on the text provided?
Inconsistency in customer perception
Why is perishability considered one of the most important characteristics of tourism and hospitality operations?
It cannot be warehoused for future sales
Which factor affects the perceived quality of tourism and hospitality products according to the text?
Customer mood
Why is it challenging to deal with customer perception in tourism and hospitality operations?
Variability due to numerous uncontrollable factors
How does the inability to warehouse rooms for future sales impact tourism and hospitality operations?
Leads to lost revenue opportunities
Why do tourism and hospitality operations need to consider factors like weather and construction sites?
To adapt to unpredictable external influences
What role can occupancy sensors play in enhancing guest experience in hotels?
Automate guest interactions and reduce friction points
How does Big Data contribute to the hospitality industry?
Aggregates data to make it actionable for decision-making
What is one of the benefits of smart reserved parking in hotels?
Allows guests to reserve parking spots in advance
How can smart technology shape guest experiences and expectations in hotels?
By using guest data to better accommodate guest needs
What is one of the challenges associated with big data in the hospitality industry?
Data breaches that put consumers at risk
How does smart reserved parking benefit hotels?
Reduces labor costs of managing parking inventory
Test your knowledge on the latest trends in smart technology shaping guest experiences in hotels. Learn about the use of guest data for personalization, automation of guest interactions, and the role of big data in improving services and protecting guest information.
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