30 Questions
Which of the following is NOT considered a level of communication according to the text?
Public
What are the four important contextual forces that influence the communication process today?
Hierarchy, organization, restrictions, ethics
What is the purpose of maintenance goal in interpersonal communication?
To feel better about themselves and each other
What is the goal of organizational communication?
To reach many with the same message
What is the purpose of intrapersonal communication?
To communicate within oneself
What is the goal of group communication?
To achieve greater output than individual efforts
What is the goal of interpersonal communication?
To accomplish work confronting them
What is the purpose of public communication?
To reach many with the same message
What are the two goals of communication within a group?
To accomplish work confronting them and to feel better about themselves and each other
What are the two goals of communication within an organization?
To reach many with the same message and to achieve greater output than individual efforts
True or false: The traditional hierarchy no longer influences the communication process today.
False
True or false: Intrapersonal communication involves communication within oneself.
True
True or false: Interpersonal communication is communication between two people.
True
True or false: Group communication involves communication among more than two people.
True
True or false: Organizational communication aims to accomplish work confronting them.
False
True or false: Public communication is the organization reaching out to its public to achieve its goals.
True
True or false: In organizational communication, the goal is to achieve greater output than individual efforts could produce.
True
True or false: Legal and ethical considerations do not influence communication.
False
True or false: There are three levels of communication according to the text.
False
True or false: Maintenance goal in interpersonal communication is to feel better about themselves and each other because of their interaction.
True
What are the two goals of communication within a group?
The two goals of communication within a group are task goal, which is to accomplish work confronting them, and maintenance goal, which is to feel better about themselves and each other because of their interaction.
What is the goal of group communication?
The goal of group communication is to achieve greater output than individual efforts could produce.
What is the goal of interpersonal communication?
The goal of interpersonal communication is to have a separate sender and receiver and to have communication between two people.
What is the goal of organizational communication?
The goal of organizational communication is to provide adequate structure for groups to achieve their purposes and to accomplish work confronting them.
What is the purpose of intrapersonal communication?
The purpose of intrapersonal communication is for an individual to consider their own thoughts and feelings.
What is the purpose of maintenance goal in interpersonal communication?
The purpose of maintenance goal in interpersonal communication is to feel better about themselves and each other because of their interaction.
What are the two goals of communication within an organization?
The two goals of communication within an organization are to provide adequate structure for groups to achieve their purposes and to accomplish work confronting them.
What are the four important contextual forces that influence the communication process today?
The four important contextual forces that influence the communication process today are technology, diversity, globalization, and ethics.
What is the purpose of public communication?
The purpose of public communication is for the organization to reach out to its public to achieve its goals.
What is the purpose of legal and ethical considerations in communication?
The purpose of legal and ethical considerations in communication is to ensure that communication is conducted in a legal and ethical manner.
Test your knowledge on business communication in this quiz! From company news releases to feedback in response to meetings and emails, this quiz covers various forms of communication within an organization. Challenge yourself with questions on upward and downward communication, intranet usage, and more. Take the quiz to see how well you understand the framework for effective business communication.
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