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SLP Code of Conduct Quiz

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Questions and Answers

What should be done with CCTV footage of a shoplifting incident?

It should be displayed in public to deter others

It should not be displayed in public (correct)

It should be shown to the shoplifter to intimidate them

It should be given to the police for investigation

If a shoplifter offers to pay additional money to close the case, what should be done?

Refuse the additional money and bill the shoplifter

Take back the articles and let the shoplifter go (correct)

Call the police to take further action

Accept the additional money and close the case

What should be done if a shoplifter agrees to bill the articles?

Call the police to take further action

Take back the articles and let the shoplifter go

Ask the shoplifter to pay additional money

Bill the articles and hand them over to the shoplifter (correct)

If a customer asks to go home to collect money to pay for unbilled articles, what should be done?

Take back the articles and let the customer leave Signup and view all the answers

What should be done if a customer refuses to bill the articles?

Take back the articles and let the customer leave Signup and view all the answers

If a customer is caught shoplifting and offers to pay for the unbilled articles, what should be done?

Bill the articles and hand them over to the customer Signup and view all the answers

What should be done if a staff member is caught stealing an article and there is no supervisory staff available?

Take back the article and let the staff member leave Signup and view all the answers

What is the main priority when dealing with a shoplifting incident?

To resolve the issue within the store Signup and view all the answers

Why should CCTV footage not be displayed in public?

To avoid any unnecessary consequences Signup and view all the answers

What should be done if a shoplifter refuses to bill the articles?

Take back the articles and let the shoplifter leave Signup and view all the answers