Sky Zone Overview and Activities

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Questions and Answers

What is Sky Zone?

A massive trampoline park with connected trampolines and various activities.

What activities do you offer at your park?

Open jumping, birthday parties, dodgeball, SkyRobics fitness classes, corporate events.

If I brought a waiver once do I need to bring one again?

True

Do I need to sign a waiver before I can jump at Sky Zone?

True Signup and view all the answers

Do I need to make reservations?

False Signup and view all the answers

Do I have to wear the orange socks?

True Signup and view all the answers

Is there an age limit to jump at Sky Zone?

False Signup and view all the answers

What is the weight limit at Sky Zone?

300 lbs Signup and view all the answers

Can parents jump with their kids?

True Signup and view all the answers

What are the 5 Core Values of Sky Zone?

Make it Fun, Keep it Safe, Be Healthy, Do Good, Deliver WoW. Signup and view all the answers

What is Sky Zone's brand promise?

Sky Zone delivers AWESOME, HEALTHY FUN with WoW. Signup and view all the answers

What is WoW?

It refers to the extra effort Sky Zone puts into customer satisfaction. Signup and view all the answers

What is the trampoline field called?

Trampoline Court. Signup and view all the answers

What is the foam pit called?

Foam Zone. Signup and view all the answers

How long does a dodgeball game last?

3-4 minutes. Signup and view all the answers

What happens if a dodgeball game is tied after 3-4 minutes?

The play continues until the first player is eliminated. Signup and view all the answers

What is considered a dead ball during dodgeball?

Once the ball hits the ground, it is dead. Signup and view all the answers

If a ball flies out of the court, an official has to get it and throw it in the _____ area.

neutral Signup and view all the answers

What is the age range for Group A?

0-4. Signup and view all the answers

What is the only exception for the headshot rule during dodgeball?

If someone is ducking down to get a ball. Signup and view all the answers

Study Notes

Sky Zone Overview

Sky Zone operates indoor trampoline parks, featuring expansive connected trampolines and wall trampolines for bouncing.
Established in 2004, the parks cater to all ages and abilities with various activities like open jump, dodgeball, and fitness classes.

Activities Offered

Sky Zone provides diverse activities, including open jumping, dodgeball, birthday parties, fitness classes (SkyRobics), and corporate events.

Waivers and Reservations

Valid waivers for walk-in guests are retained for one year; bringing a new waiver is advisable for uncertainty.
Every jumper must sign a liability waiver; minors require a parent's signature.
Reservations are recommended for guaranteed jump times, although walk-ins are accepted.

Safety and Jumping Guidelines

Jumpers must wear SkySocks; reusable if clean and intact.
There are no age restrictions, but supervision is recommended for children 6 and under.
Weight limit for jumpers is set at 300 lbs.
Jumpers are separated by size for safety; parents may jump but might not be next to their children.

Injury and Safety Measures

Injury risks exist like in any physical activity; most injuries are minor and usually occur due to rule violations.
Safety monitors oversee courts and enforce rules aimed at minimizing injuries.
Trampoline courts are designed with walls and safety nets, and strict regulations ensure user safety.

Core Values and Brand Promise

Core Values: Make it Fun, Keep it Safe, Be Healthy, Do Good, Deliver WoW.
Brand Promise: Deliver AWESOME, HEALTHY FUN with WOW for every guest experience.

Guest Experience Terminology

Staff are referred to as Team Members; customers are known as Guests.
Facility locations are called Parks, and trampoline fields are identified as Trampoline Courts.

Dodgeball Game Structure

Dodgeball games last 3-4 minutes; matches consist of the best 2 out of 3 games.
Games start with 2 balls on each side; elimination occurs if a player is hit or their thrown ball is caught.
Players in the neutral zone can retrieve balls but cannot throw from there; crossing into the opposing team’s side leads to elimination.

Additional Dodgeball Rules

Timeout calls can only be made by officials; players can hold a ball for 15 seconds before rolling it to the other side.
Certain maneuvers are prohibited: headshots (except when someone ducks) and suicides.
Age groups are categorized:
- Group A: 0-4 years
- Group B: 5-10 years
- Group C: 11-15 years
- Group D: 16+ years
Age separation is enforced across all courts for safety.

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Description

Explore the exciting world of Sky Zone, the premier indoor trampoline park that has been entertaining all ages since 2004. Learn about the various activities offered, including open jumping, dodgeball, and fitness classes, along with essential information regarding waivers, reservations, and safety guidelines. Jump into the fun and ensure a great experience!