Questions and Answers
What is Sky Zone?
A massive trampoline park with connected trampolines and various activities.
What activities do you offer at your park?
Open jumping, birthday parties, dodgeball, SkyRobics fitness classes, corporate events.
If I brought a waiver once do I need to bring one again?
True
Do I need to sign a waiver before I can jump at Sky Zone?
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Do I need to make reservations?
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Do I have to wear the orange socks?
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Is there an age limit to jump at Sky Zone?
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What is the weight limit at Sky Zone?
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Can parents jump with their kids?
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What are the 5 Core Values of Sky Zone?
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What is Sky Zone's brand promise?
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What is WoW?
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What is the trampoline field called?
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What is the foam pit called?
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How long does a dodgeball game last?
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What happens if a dodgeball game is tied after 3-4 minutes?
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What is considered a dead ball during dodgeball?
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If a ball flies out of the court, an official has to get it and throw it in the _____ area.
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What is the age range for Group A?
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What is the only exception for the headshot rule during dodgeball?
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Study Notes
Sky Zone Overview
- Sky Zone operates indoor trampoline parks, featuring expansive connected trampolines and wall trampolines for bouncing.
- Established in 2004, the parks cater to all ages and abilities with various activities like open jump, dodgeball, and fitness classes.
Activities Offered
- Sky Zone provides diverse activities, including open jumping, dodgeball, birthday parties, fitness classes (SkyRobics), and corporate events.
Waivers and Reservations
- Valid waivers for walk-in guests are retained for one year; bringing a new waiver is advisable for uncertainty.
- Every jumper must sign a liability waiver; minors require a parent's signature.
- Reservations are recommended for guaranteed jump times, although walk-ins are accepted.
Safety and Jumping Guidelines
- Jumpers must wear SkySocks; reusable if clean and intact.
- There are no age restrictions, but supervision is recommended for children 6 and under.
- Weight limit for jumpers is set at 300 lbs.
- Jumpers are separated by size for safety; parents may jump but might not be next to their children.
Injury and Safety Measures
- Injury risks exist like in any physical activity; most injuries are minor and usually occur due to rule violations.
- Safety monitors oversee courts and enforce rules aimed at minimizing injuries.
- Trampoline courts are designed with walls and safety nets, and strict regulations ensure user safety.
Core Values and Brand Promise
- Core Values: Make it Fun, Keep it Safe, Be Healthy, Do Good, Deliver WoW.
- Brand Promise: Deliver AWESOME, HEALTHY FUN with WOW for every guest experience.
Guest Experience Terminology
- Staff are referred to as Team Members; customers are known as Guests.
- Facility locations are called Parks, and trampoline fields are identified as Trampoline Courts.
Dodgeball Game Structure
- Dodgeball games last 3-4 minutes; matches consist of the best 2 out of 3 games.
- Games start with 2 balls on each side; elimination occurs if a player is hit or their thrown ball is caught.
- Players in the neutral zone can retrieve balls but cannot throw from there; crossing into the opposing team’s side leads to elimination.
Additional Dodgeball Rules
- Timeout calls can only be made by officials; players can hold a ball for 15 seconds before rolling it to the other side.
- Certain maneuvers are prohibited: headshots (except when someone ducks) and suicides.
- Age groups are categorized:
- Group A: 0-4 years
- Group B: 5-10 years
- Group C: 11-15 years
- Group D: 16+ years
- Age separation is enforced across all courts for safety.
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Description
Explore the exciting world of Sky Zone, the premier indoor trampoline park that has been entertaining all ages since 2004. Learn about the various activities offered, including open jumping, dodgeball, and fitness classes, along with essential information regarding waivers, reservations, and safety guidelines. Jump into the fun and ensure a great experience!
