Questions and Answers
What are services according to the text?
Services can be defined as economic activities that produce time, place, form, or psychological utilities.
What are the two competitive advantages that can't be copied by anyone else?
Culture and Goodwill.
What is customer service all about?
Delivering perceived value to customers and building trust.
What does the text suggest is the key to delivering value in customer service?
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What is the relationship between happy employees and happy customers?
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What are services in the context of the text?
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What is emphasized as the key to customer service in the text?
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What is highlighted as the only competitive advantages that can't be copied by others?
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What is customer service described as in the text?
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What is stated as the relationship between happy employees and happy customers?
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