Podcast
Questions and Answers
If a new employee does not have a password, it is acceptable to share your login information as long as it is for training purposes.
If a new employee does not have a password, it is acceptable to share your login information as long as it is for training purposes.
False (B)
When a patient does not show up for an appointment, the medical assistant only needs to try to contact the patient to reschedule the appointment.
When a patient does not show up for an appointment, the medical assistant only needs to try to contact the patient to reschedule the appointment.
False (B)
When a patient misses his or her appointment and does not call to cancel, that patient is considered:
When a patient misses his or her appointment and does not call to cancel, that patient is considered:
- A no-show (correct)
- Deactivated
- Tardy
- Late
The medical office has a patient that frequently no-shows. It would be best to schedule this patient:
The medical office has a patient that frequently no-shows. It would be best to schedule this patient:
An email written to a patient should still be considered business communication. Emails should start with a __________ and end with an __________.
An email written to a patient should still be considered business communication. Emails should start with a __________ and end with an __________.
The @ symbol is used when entering an email address. This symbol is created by pressing the shift key and what other key simultaneously?
The @ symbol is used when entering an email address. This symbol is created by pressing the shift key and what other key simultaneously?
An email address is a required field for a patient account.
An email address is a required field for a patient account.
Flashcards
What is a 'no-show' patient?
What is a 'no-show' patient?
A patient is considered a no-show when they miss their appointment without canceling or informing the office.
Best time to schedule frequent 'no-shows'?
Best time to schedule frequent 'no-shows'?
When a patient frequently no-shows, scheduling them at the end of the day can minimize disruptions if they miss the appointment.
Email etiquette for patients?
Email etiquette for patients?
Emails to patients should begin with a salutation (e.g., Dear Mr./Ms. [Last Name]) and end with an electronic signature including your name and title.
Study Notes
Login Information and Patient Records
- Never share your login information or allow others to use your username to access patient information, even for training purposes.
- Document when a patient does not show up for an appointment, as it is classified as a no-show.
Patient Appointment Management
- A patient who misses an appointment without notifying the office is defined as a no-show.
- Schedule frequent no-show patients at the end of the day to optimize appointment management and reduce potential disruptions.
Professional Email Communication
- Emails to patients should be treated as business communication, requiring a proper format.
- Start emails with a salutation and conclude with an electronic signature to maintain professionalism.
Email Address Requirements
- An email address is not mandatory for a patient account; it's beneficial but some patients may prefer phone or mail communications.
Symbol Creation in Email Addresses
- The "@" symbol, essential for email addresses, is created by pressing the Shift key and the number 2 key simultaneously.
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