Clarity Info Site Quiz

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Questions and Answers

What action is required if access is needed for a duration exceeding 4 hours?

  • Call ST at 1-800-746-9464 to request access. (correct)
  • No action is needed, access is automatic if on the schedule.
  • Contact the listing agent directly.
  • Send an email to [email protected].

If an appointment is scheduled for 12:30pm, what will be the ShowingTime (ST) start time?

  • 12:15pm
  • 11:00am
  • 11:45am (correct)
  • 12:00pm

How will you receive a notification of approved access through ShowingTime?

  • A phone call from the listing agent.
  • A notification through the ShowingTime app.
  • A text notification. (correct)
  • An email from the ST system.

If the appointment schedule is inaccessible through ShowingTime, who should you reach out to?

<p>The listing agent, seller, or builder. (B)</p> Signup and view all the answers

What is the correct procedure to obtain access for a property if an appointment starts at 8:30 am?

<p>Start access 15 mins prior to scheduled time (D)</p> Signup and view all the answers

What should you do if you haven't heard from a chat participant for over 2 minutes?

<p>Ask if they are still present. (B)</p> Signup and view all the answers

What is required for online orders regarding inspector fees?

<p>Fill out an inspector fees form. (B)</p> Signup and view all the answers

What should you do if a client requests a next day inspection after 4:30pm?

<p>Reach out to the inspector for confirmation. (A)</p> Signup and view all the answers

What is the latest time you can contact agents or clients?

<p>8pm EST (D)</p> Signup and view all the answers

What should you include in the events for radon drop and/or pickup?

<p>Events for 30 minutes if outside inspection date/time. (D)</p> Signup and view all the answers

Flashcards

ShowingTime

A service that allows real estate professionals to schedule property showings.

1-800-746-9464

A phone number to call for assistance with ShowingTime.

Text notification

A text notification is sent to users when access to a property is approved through ShowingTime.

ST Start Time

The time at which ShowingTime appointments are scheduled to start.

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End Time

The time at which a ShowingTime appointment is scheduled to end.

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Next-day inspection after 4:30 pm

When a customer requests an inspection the next day after 4:30 pm, reach out to the inspector to confirm availability before scheduling the inspection.

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Chat Opening

The initial greeting for any chat interaction with a customer should be: "Thank you for contacting Clarity Home Inspection, this is ---. How may I assist you today?"

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Quote Request

If a customer requests a quote, compose an email using the provided template from your work email account and send it to the requesting party.

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Radon Testing Scheduling

Radon testing requires 48 hours of advance scheduling if possible. Add the date and time to the events section, allowing 30 minutes for the drop-off and pick-up.

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Shed Inspection

When a shed is inspected, it is only a visual inspection; the results are not included in the main inspection report.

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Study Notes

ShowingTime Appointment Scheduling

  • Appointment durations exceeding 4 hours require contacting ShowingTime (ST) at 1-800-746-9464 for access.
  • ShowingTime will send a text notification of approved access.
  • If a property isn't listed in ShowingTime, contact the listing agent, seller, or builder.
  • 8:30 am appointments have a ShowingTime start time of 7:45 am.
  • 12:30 pm appointments have a ShowingTime start time of 11:45 am.
  • 4:30 pm appointments have a ShowingTime start time of 3:45 pm.
  • End times in ShowingTime will match the scheduled end times.
  • Latest Time to contact agents or clients: 8pm EST.
  • If there is an urgent matter for the next-day inspection, contact Brandon directly. He is preferred. If Brandon cannot attend, they should make time the following day to review the report.

Website Usage and Cookies

  • Website uses Google cookies for service delivery and traffic analysis.
  • Use of website implies consent to cookie use.
  • Further information on cookies available.

Online Orders

  • Online orders do not require follow-up confirmation unless property specifics need verification or property details differ from the listing.
  • Inspector fees form required for online orders.
  • Chat communication protocol includes greeting "Thank you for contacting Clarity Home Inspection this is --- How may I assist you today?"
  • If a chat participant is unresponsive after two minutes, confirm their presence ("I have not heard from you, are you still with me?"). If no response after two more minutes, close the chat with the message: "Due to no response I will need to end this chat, if you wish to chat with us further feel free to reach out here or contact us directly by calling (412) 377-1165."
  • Confirm with inspector prior to scheduling a next-day inspection requested after 4:30 PM.
  • Schedule radon drop-off/pick-up dates/times 48 hours prior to inspection. Schedule events as 30-minute slots if outside the inspection window.
  • Shed is for visual inspection only and not included in the report.
  • If a quote email was requested, use a provided template in your work email account.

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