Podcast
Questions and Answers
How does job satisfaction influence absenteeism?
How does job satisfaction influence absenteeism?
- Absenteeism is only affected by external factors.
- Satisfied employees are more likely to miss work.
- Satisfied employees are moderately less likely to miss work. (correct)
- Job satisfaction has no impact on absenteeism.
What effect does employee satisfaction have on customer interactions?
What effect does employee satisfaction have on customer interactions?
- Satisfied frontline employees have no effect on customer loyalty.
- Satisfied frontline employees increase customer satisfaction and loyalty. (correct)
- Satisfied frontline employees decrease customer satisfaction.
- Only dissatisfied employees can drive customer loyalty.
What behavior is likely to be exhibited by dissatisfied workers?
What behavior is likely to be exhibited by dissatisfied workers?
- Unionization only if they are satisfied.
- Increased job performance.
- Higher levels of organizational citizenship.
- Tardiness and withdrawal. (correct)
How do satisfied employees generally impact turnover rates?
How do satisfied employees generally impact turnover rates?
What is the general trend regarding managers and worker satisfaction?
What is the general trend regarding managers and worker satisfaction?
What does the psychological contract primarily consist of?
What does the psychological contract primarily consist of?
What are the contributions that an individual may offer to an organization?
What are the contributions that an individual may offer to an organization?
Why is achieving perfect person-job fit considered difficult?
Why is achieving perfect person-job fit considered difficult?
Which of the following is NOT considered a primary component of an individual's attitude?
Which of the following is NOT considered a primary component of an individual's attitude?
Individual differences in an organization can include which of the following categories?
Individual differences in an organization can include which of the following categories?
What primarily influences the formation of a person's attitude?
What primarily influences the formation of a person's attitude?
Which of the following statements about individual differences is correct?
Which of the following statements about individual differences is correct?
What does person-job fit refer to?
What does person-job fit refer to?
What does cognitive dissonance refer to?
What does cognitive dissonance refer to?
How can an individual reduce cognitive dissonance?
How can an individual reduce cognitive dissonance?
What is job satisfaction primarily associated with?
What is job satisfaction primarily associated with?
Which of the following dimensions does not represent organizational commitment?
Which of the following dimensions does not represent organizational commitment?
What does job involvement refer to?
What does job involvement refer to?
What aspect of attitude change relates to the significance of the object of the attitude?
What aspect of attitude change relates to the significance of the object of the attitude?
What is a primary consequence of high job satisfaction among employees?
What is a primary consequence of high job satisfaction among employees?
Which factor is most associated with higher perceived organizational support (POS)?
Which factor is most associated with higher perceived organizational support (POS)?
Employee engagement is characterized by which of the following?
Employee engagement is characterized by which of the following?
Which factor is associated with affective commitment?
Which factor is associated with affective commitment?
Which method can improve employee satisfaction?
Which method can improve employee satisfaction?
What typically characterizes deep-rooted attitudes regarding change?
What typically characterizes deep-rooted attitudes regarding change?
What is a common response to job dissatisfaction characterized by constructive attempts to improve conditions?
What is a common response to job dissatisfaction characterized by constructive attempts to improve conditions?
Job satisfaction is closely linked to which of the following outcomes?
Job satisfaction is closely linked to which of the following outcomes?
What does psychological empowerment primarily involve?
What does psychological empowerment primarily involve?
Which of the following is NOT a factor that can enhance organizational commitment?
Which of the following is NOT a factor that can enhance organizational commitment?
