Untitled Quiz
29 Questions
0 Views

Untitled Quiz

Created by
@LargeCapacityCaesura

Podcast Beta

Play an AI-generated podcast conversation about this lesson

Questions and Answers

How does job satisfaction influence absenteeism?

  • Absenteeism is only affected by external factors.
  • Satisfied employees are more likely to miss work.
  • Satisfied employees are moderately less likely to miss work. (correct)
  • Job satisfaction has no impact on absenteeism.

    • What effect does employee satisfaction have on customer interactions?

  • Satisfied frontline employees have no effect on customer loyalty.
  • Satisfied frontline employees increase customer satisfaction and loyalty. (correct)
  • Satisfied frontline employees decrease customer satisfaction.
  • Only dissatisfied employees can drive customer loyalty.

    • What behavior is likely to be exhibited by dissatisfied workers?

  • Unionization only if they are satisfied.
  • Increased job performance.
  • Higher levels of organizational citizenship.
  • Tardiness and withdrawal. (correct)

    • How do satisfied employees generally impact turnover rates?

    <p>They are less likely to quit their jobs.</p> Signup and view all the answers

    What is the general trend regarding managers and worker satisfaction?

    <p>Many managers overestimate worker satisfaction.</p> Signup and view all the answers

    What does the psychological contract primarily consist of?

    <p>Expectations regarding contributions and inducements</p> Signup and view all the answers

    What are the contributions that an individual may offer to an organization?

    <p>Skills, abilities, effort, and loyalty</p> Signup and view all the answers

    Why is achieving perfect person-job fit considered difficult?

    <p>Hiring procedures can be flawed, and organizations change</p> Signup and view all the answers

    Which of the following is NOT considered a primary component of an individual's attitude?

    <p>Behavioral component</p> Signup and view all the answers

    Individual differences in an organization can include which of the following categories?

    <p>Personality, attitudes, perception, and creativity</p> Signup and view all the answers

    What primarily influences the formation of a person's attitude?

    <p>Personal values, experiences, and personality</p> Signup and view all the answers

    Which of the following statements about individual differences is correct?

    <p>Individual differences must be considered within specific situations</p> Signup and view all the answers

    What does person-job fit refer to?

    <p>The compatibility between an individual's contributions and the organization's inducements</p> Signup and view all the answers

    What does cognitive dissonance refer to?

    <p>The anxiety experienced from contradictory beliefs or perceptions</p> Signup and view all the answers

    How can an individual reduce cognitive dissonance?

    <p>By altering their perception of the situation</p> Signup and view all the answers

    What is job satisfaction primarily associated with?

    <p>The feelings of gratification and fulfillment from work</p> Signup and view all the answers

    Which of the following dimensions does not represent organizational commitment?

    <p>Behavioral Commitment</p> Signup and view all the answers

    What does job involvement refer to?

    <p>The psychological identification with the job</p> Signup and view all the answers

    What aspect of attitude change relates to the significance of the object of the attitude?

    <p>A change occurs when the object becomes less significant</p> Signup and view all the answers

    What is a primary consequence of high job satisfaction among employees?

    <p>Lower absenteeism rates</p> Signup and view all the answers

    Which factor is most associated with higher perceived organizational support (POS)?

    <p>Fair rewards and supportive supervisors</p> Signup and view all the answers

    Employee engagement is characterized by which of the following?

    <p>Enthusiasm and satisfaction with the job</p> Signup and view all the answers

    Which factor is associated with affective commitment?

    <p>Emotional attachment to the organization</p> Signup and view all the answers

    Which method can improve employee satisfaction?

    <p>Ensuring fair treatment and job security</p> Signup and view all the answers

    What typically characterizes deep-rooted attitudes regarding change?

    <p>They remain resistant to change over time</p> Signup and view all the answers

    What is a common response to job dissatisfaction characterized by constructive attempts to improve conditions?

    <p>Voice</p> Signup and view all the answers

    Job satisfaction is closely linked to which of the following outcomes?

    <p>Higher levels of job performance</p> Signup and view all the answers

    What does psychological empowerment primarily involve?

    <p>The belief in autonomy and competence</p> Signup and view all the answers

    Which of the following is NOT a factor that can enhance organizational commitment?

    <p>Workplace competition</p> Signup and view all the answers

    More Like This

    Untitled Quiz
    6 questions

    Untitled Quiz

    AdoredHealing avatar
    AdoredHealing
    Untitled Quiz
    19 questions

    Untitled Quiz

    TalentedFantasy1640 avatar
    TalentedFantasy1640
    Untitled Quiz
    18 questions

    Untitled Quiz

    RighteousIguana avatar
    RighteousIguana
    Untitled Quiz
    50 questions

    Untitled Quiz

    JoyousSulfur avatar
    JoyousSulfur
    Use Quizgecko on...
    Browser
    Open
    Browser
    Browser