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Questions and Answers

How does job satisfaction influence absenteeism?

  • Absenteeism is only affected by external factors.
  • Satisfied employees are more likely to miss work.
  • Satisfied employees are moderately less likely to miss work. (correct)
  • Job satisfaction has no impact on absenteeism.

    • What effect does employee satisfaction have on customer interactions?

  • Satisfied frontline employees have no effect on customer loyalty.
  • Satisfied frontline employees increase customer satisfaction and loyalty. (correct)
  • Satisfied frontline employees decrease customer satisfaction.
  • Only dissatisfied employees can drive customer loyalty.

    • What behavior is likely to be exhibited by dissatisfied workers?

  • Unionization only if they are satisfied.
  • Increased job performance.
  • Higher levels of organizational citizenship.
  • Tardiness and withdrawal. (correct)

    • How do satisfied employees generally impact turnover rates?

    <p>They are less likely to quit their jobs.</p> Signup and view all the answers

    What is the general trend regarding managers and worker satisfaction?

    <p>Many managers overestimate worker satisfaction.</p> Signup and view all the answers

    What does the psychological contract primarily consist of?

    <p>Expectations regarding contributions and inducements</p> Signup and view all the answers

    What are the contributions that an individual may offer to an organization?

    <p>Skills, abilities, effort, and loyalty</p> Signup and view all the answers

    Why is achieving perfect person-job fit considered difficult?

    <p>Hiring procedures can be flawed, and organizations change</p> Signup and view all the answers

    Which of the following is NOT considered a primary component of an individual's attitude?

    <p>Behavioral component</p> Signup and view all the answers

    Individual differences in an organization can include which of the following categories?

    <p>Personality, attitudes, perception, and creativity</p> Signup and view all the answers

    What primarily influences the formation of a person's attitude?

    <p>Personal values, experiences, and personality</p> Signup and view all the answers

    Which of the following statements about individual differences is correct?

    <p>Individual differences must be considered within specific situations</p> Signup and view all the answers

    What does person-job fit refer to?

    <p>The compatibility between an individual's contributions and the organization's inducements</p> Signup and view all the answers

    What does cognitive dissonance refer to?

    <p>The anxiety experienced from contradictory beliefs or perceptions</p> Signup and view all the answers

    How can an individual reduce cognitive dissonance?

    <p>By altering their perception of the situation</p> Signup and view all the answers

    What is job satisfaction primarily associated with?

    <p>The feelings of gratification and fulfillment from work</p> Signup and view all the answers

    Which of the following dimensions does not represent organizational commitment?

    <p>Behavioral Commitment</p> Signup and view all the answers

    What does job involvement refer to?

    <p>The psychological identification with the job</p> Signup and view all the answers

    What aspect of attitude change relates to the significance of the object of the attitude?

    <p>A change occurs when the object becomes less significant</p> Signup and view all the answers

    What is a primary consequence of high job satisfaction among employees?

    <p>Lower absenteeism rates</p> Signup and view all the answers

    Which factor is most associated with higher perceived organizational support (POS)?

    <p>Fair rewards and supportive supervisors</p> Signup and view all the answers

    Employee engagement is characterized by which of the following?

    <p>Enthusiasm and satisfaction with the job</p> Signup and view all the answers

    Which factor is associated with affective commitment?

    <p>Emotional attachment to the organization</p> Signup and view all the answers

    Which method can improve employee satisfaction?

    <p>Ensuring fair treatment and job security</p> Signup and view all the answers

    What typically characterizes deep-rooted attitudes regarding change?

    <p>They remain resistant to change over time</p> Signup and view all the answers

    What is a common response to job dissatisfaction characterized by constructive attempts to improve conditions?

    <p>Voice</p> Signup and view all the answers

    Job satisfaction is closely linked to which of the following outcomes?

    <p>Higher levels of job performance</p> Signup and view all the answers

    What does psychological empowerment primarily involve?

    <p>The belief in autonomy and competence</p> Signup and view all the answers

    Which of the following is NOT a factor that can enhance organizational commitment?

    <p>Workplace competition</p> Signup and view all the answers

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