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Questions and Answers
What are the features of a complete communication?
A complete communication develops and enhances the reputation of an organization, is cost saving, gives additional information wherever required, helps in better decision-making, and persuades the audience.
What are the 7 C's of effective communication?
The 7 C's of effective communication are completeness, conciseness, consideration, clarity, concreteness, courtesy, and correctness.
How does completeness in communication help in better decision-making?
Completeness in communication helps in better decision-making by providing the audience/readers/receivers of the message with all desired and crucial information.
Why is it important for the sender to consider the receiver's mindset in communication?
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What is the significance of persuading the audience in communication?
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Study Notes
Features of Complete Communication
- A complete communication should have seven essential elements: sender, message, channel, receiver, feedback, noise, and context.
- It ensures that the message conveyed is clear, accurate, and effective.
7 C's of Effective Communication
- Clarity: The message should be clear and concise to avoid confusion.
- Completeness: The message should be complete and cover all essential information.
- Conciseness: The message should be brief and to the point.
- Correctness: The message should be accurate and error-free.
- Consistency: The message should be consistent with the company's policies and values.
- Consideration: The message should be considerate of the receiver's feelings, needs, and expectations.
- Courtesy: The message should be respectful and polite.
Completeness in Decision-Making
- Completeness in communication helps in better decision-making by providing all necessary information.
- It enables the receiver to understand the situation, identify the problems, and make informed decisions.
Considering the Receiver's Mindset
- The sender should consider the receiver's mindset, including their emotions, attitudes, and values.
- It helps the sender to tailor the message, use appropriate language, and make the communication more effective.
Persuading the Audience
- Persuading the audience is a crucial aspect of effective communication.
- It involves using various techniques, such as logic, emotional appeal, and storytelling, to convince the receiver and achieve the desired outcome.
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Description
Test your knowledge of effective communication with this quiz on the Seven C's. Assess your understanding of completeness, conciseness, consideration, clarity, concreteness, courtesy, and correctness in both written and oral communication.
