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Session 2 Excitement Transcript

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Questions and Answers

What is the speaker's concern regarding the engineers?

They are building in a rush. (correct)

They are including unnecessary features.

They are not being truthful about their progress.

They are not skilled enough.

How does the speaker feel about deceiving people during the sales process?

It is not a big concern.

It is necessary for business success.

It should be avoided. (correct)

It is common practice.

What does the speaker imply about the impact of lies in the sales process on support teams?

Support teams benefit from the lies.

Support teams are usually responsible for lying.

Support teams can easily handle the consequences.

Support teams suffer from the fallout of lies. (correct)

Why does the speaker believe people engage in deception during sales?

To make customers feel comfortable with their choice. Signup and view all the answers

In the context of the text, what does 'snowballing lies' refer to?

Compounding lies throughout the sales process. Signup and view all the answers

How does the speaker feel about companies finding out that promises made during sales cannot be kept?

They get angry at the deception. Signup and view all the answers

According to the speaker, what does deceiving customers during sales ultimately lead to?

Negative consequences for support teams. Signup and view all the answers

What emotion does the speaker associate with companies realizing they can't deliver on promised features?

'Kinda mad' Signup and view all the answers

How does the speaker feel about colleagues who attempt to make customers comfortable through deception?

It is unethical and counterproductive. Signup and view all the answers

What is the primary concern of the speaker regarding deceptive sales practices?

Maintaining honesty and integrity Signup and view all the answers

What impact does the speaker predict on support teams when lies are told during the sales process?

Negative impact on support teams having to deal with consequences of deception. Signup and view all the answers

How does the speaker describe the consequences for companies realizing they cannot deliver on promised features?

The companies may become upset or angry. Signup and view all the answers

What is the speaker's opinion on the practice of deceiving customers during sales?

The speaker discourages deceiving customers during sales. Signup and view all the answers

Why does the speaker warn against telling lies during the sales process?

To avoid negative repercussions on colleagues and support teams. Signup and view all the answers

What does the speaker imply about the justifications people make for engaging in deception during sales?

People may deceive to make customers comfortable with their choices. Signup and view all the answers