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ServiceNow CSA Exam Prep
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ServiceNow CSA Exam Prep

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Questions and Answers

What components may be included in a Service Catalog?

  • Record Producers, Order Guides, and Catalog Items (correct)
  • Order Guides, Catalog Items, and Interceptors
  • Order Guides, Exchange Rates, Calendars
  • Catalog Items, Asset Contracts, Task Surveys

    • What happens when a match is found using coalesce fields during an import?

  • If a match is found using the coalesce fields, the existing record is updated with the information being imported (correct)
  • If a match is not found using the coalesce fields, the system does not create a Transform Map
  • If a match is not found using the coalesce fields, the existing record is updated with the information being imported
  • If a match is found using the coalesce fields, the system creates a new record

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