18 Questions
The Service Pipeline consists of services already in operation for a given market space.
False
The Service Catalogue is the subset of the Service Portfolio visible to customers.
True
Services can enter the Service Catalogue without performing due diligence on related costs and risks.
False
The Service Portfolio includes services presently active in the Service Operation phase and those under development.
True
Resource allocation is a step in Service Portfolio management.
True
The Service Pipeline reflects the Service Provider's past actions and historical data.
False
Service providers should define services based on business outcomes rather than technical specifications.
True
The Service Portfolio includes commitments and investments made by a Service Provider only for specific market spaces.
False
Third-party services are not part of the Service Portfolio.
False
Each phase of the Service Portfolio requires resources for completion of only contracts, not initiatives.
False
Service Portfolio Management (SPM) is not considered an important governance aspect.
False
Mobile workspace services are an example of Utility Part B in service definitions.
True
The Service Catalogue is the only part of the Portfolio that recovers costs or earns profits.
True
Entry, progress, and exit in the Portfolio are approved without considering funding.
False
The Service Portfolio should have the right mix of services to ensure financial viability.
True
The Service Portfolio is primarily focused on recovering costs rather than earning profits.
False
Service Strategy plays a key role in governance and decision-making within the Service Portfolio.
True
The Service Improvement Plan is separate from the Service Portfolio in managing service offerings.
False
This quiz covers the importance of service providers identifying market spaces and defining service by business outcomes. It also discusses service portfolios, which represent the commitments and investments made by a service provider across all customers and market spaces.
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