Podcast
Questions and Answers
Which of the following is NOT a challenge of service innovation and design?
Which of the following is NOT a challenge of service innovation and design?
- Incompleteness
- Subjectivity
- Oversimplification
- Biased Interpretation (correct)
What is service design?
What is service design?
- A structured planning process for introducing new products
- The activity of planning and organizing people, infrastructure, communication, and material components of a service (correct)
- A framework for developing new services
- The principles of service design thinking
According to research, what increases the likelihood of success for new products?
According to research, what increases the likelihood of success for new products?
- Subjectivity
- Incompleteness
- Oversimplification
- Following a structured planning framework (correct)
What are the five principles of service design thinking?
What are the five principles of service design thinking?
What is the purpose of service design?
What is the purpose of service design?
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