Service Design and Standards Alignment Quiz
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Questions and Answers

Which of the following is NOT a challenge of service innovation and design?

  • Incompleteness
  • Subjectivity
  • Oversimplification
  • Biased Interpretation (correct)

    • What is service design?

  • A structured planning process for introducing new products
  • The activity of planning and organizing people, infrastructure, communication, and material components of a service (correct)
  • A framework for developing new services
  • The principles of service design thinking

    • According to research, what increases the likelihood of success for new products?

  • Subjectivity
  • Incompleteness
  • Oversimplification
  • Following a structured planning framework (correct)

    • What are the five principles of service design thinking?

    <p>User-centered, co-creative, sequencing, incompleteness, subjectivity</p> Signup and view all the answers

    What is the purpose of service design?

    <p>To improve the quality of a service</p> Signup and view all the answers

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