Podcast
Questions and Answers
What is one of the tasks that involves retrieving trouble ticket information?
What is one of the tasks that involves retrieving trouble ticket information?
Which task is focused on managing service outages?
Which task is focused on managing service outages?
What version specifically relates to the task for getting service status?
What version specifically relates to the task for getting service status?
Which of the following tasks does NOT relate to trouble ticket management?
Which of the following tasks does NOT relate to trouble ticket management?
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What is the purpose of the task 'Upload Related Service Subscription ID’s'?
What is the purpose of the task 'Upload Related Service Subscription ID’s'?
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Which of the following is NOT a function of the trouble ticket system?
Which of the following is NOT a function of the trouble ticket system?
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Which subtask is part of managing trouble tickets?
Which subtask is part of managing trouble tickets?
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What does the task 'Get Upload Status' track?
What does the task 'Get Upload Status' track?
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What does the responseCode value of 0 indicate?
What does the responseCode value of 0 indicate?
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Which of the following is true about installationID?
Which of the following is true about installationID?
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What does a response code of 1 indicate?
What does a response code of 1 indicate?
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What does a responseCode of 1 signify?
What does a responseCode of 1 signify?
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What is the best practice regarding the installationID when making a request?
What is the best practice regarding the installationID when making a request?
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If appointmentNeeded is set to 'Y', what does it imply?
If appointmentNeeded is set to 'Y', what does it imply?
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What type of information is stored in networkOperatorDataField1 to networkOperatorDataField6?
What type of information is stored in networkOperatorDataField1 to networkOperatorDataField6?
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What information does the response provide when the response code is 1?
What information does the response provide when the response code is 1?
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What format will the message property hold if responseCode is 1?
What format will the message property hold if responseCode is 1?
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What is contained in the reasonCode property when the response code is 1?
What is contained in the reasonCode property when the response code is 1?
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What should be included in the message property when an error occurs?
What should be included in the message property when an error occurs?
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What is the purpose of leadTime in the context provided?
What is the purpose of leadTime in the context provided?
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If no installationID was incorporated in a request, what will occur?
If no installationID was incorporated in a request, what will occur?
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What is the primary purpose of using Open Source components in the Integration Framework?
What is the primary purpose of using Open Source components in the Integration Framework?
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What is the significance of an InstallationID during an API request?
What is the significance of an InstallationID during an API request?
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Which method is emphasized for ensuring secure access in the Integration Framework?
Which method is emphasized for ensuring secure access in the Integration Framework?
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What type of error is indicated by response code 2?
What type of error is indicated by response code 2?
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What is suggested regarding the handling of InstallationIDs that do not exist?
What is suggested regarding the handling of InstallationIDs that do not exist?
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What type of interfaces are recommended for use in the Integration Framework?
What type of interfaces are recommended for use in the Integration Framework?
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Which of the following principles does NOT apply to the Integration Framework?
Which of the following principles does NOT apply to the Integration Framework?
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What is enforced during the client authentication process within OpenNet?
What is enforced during the client authentication process within OpenNet?
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Which APIs are made available over HTTPs within the OpenNet system?
Which APIs are made available over HTTPs within the OpenNet system?
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What additional security measure is implemented alongside Two-Factor Authentication?
What additional security measure is implemented alongside Two-Factor Authentication?
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What is the objective of capturing application or system exceptions/errors?
What is the objective of capturing application or system exceptions/errors?
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What occurs if a requiredInstallationID is provided but does not match any array elements in the supplyData?
What occurs if a requiredInstallationID is provided but does not match any array elements in the supplyData?
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What is required for the network owner to select the most suitable installation for an address?
What is required for the network owner to select the most suitable installation for an address?
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What format must the serviceProviderIn1 JSON object adhere to for valid input?
What format must the serviceProviderIn1 JSON object adhere to for valid input?
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What will happen if the requiredInstallationID is linked to an address but not uploaded to OpenNet?
What will happen if the requiredInstallationID is linked to an address but not uploaded to OpenNet?
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Which JSON structure correctly represents the requiredInstallationID input?
Which JSON structure correctly represents the requiredInstallationID input?
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In what situation can serviceProviderIn3 return a non-null value?
In what situation can serviceProviderIn3 return a non-null value?
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What is a valid input for serviceProviderIn2?
What is a valid input for serviceProviderIn2?
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When can serviceProviderIn4-6 be utilized?
When can serviceProviderIn4-6 be utilized?
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Study Notes
Service Assurance Overview
- Service Assurance involves tools and processes for managing service quality and resolving issues related to service delivery.
- Key functions include support tools, trouble ticket management, and tracking planned/unplanned outages.
Support Tools
- OpenNetNO/IO tools facilitate data exchange and service status inquiries.
- Functions include retrieving service status and dealing with various versions of requests (getServiceStatus, getServiceStatus_v2).
- Support Tools also handle data definitions relevant to individual installations and corresponding data fields.
Trouble Ticket System
- Enables tracking and resolution of service-related incidents.
- Key operations:
- Get and update trouble tickets.
- Retrieve all tickets assigned to a user.
- Search for open tickets.
- Procedures for handling serviceSubscriptionID related incidents are documented for ease of reference.
Outage Management
- Classification of outages as planned or unplanned, each with separate management processes.
- Actions include:
- Creating and updating outages.
- Associating service subscription IDs with specific outages.
- Monitoring upload statuses.
Installation Identification
- InstallationID serves as a unique identifier for service installation locations; can be null if not supplied.
- Data fields (networkOperatorDataField1 - networkOperatorDataField6) store information relevant to each installation's product.
Integration Framework & Principles
- Utilizes open-source components for a secure and efficient integration framework.
- Key features:
- Secure authentication via username/password or client credentials over HTTPS.
- RESTful interfaces ensure lightweight data handling.
- Supports both synchronous and asynchronous operations.
- Robust error handling to aid resolution activities.
- Monitoring measures are put in place to track performance metrics and SLA compliance.
Security & Authentication
- A unified security model applies across OpenNet Integration Layer and Core Systems, affecting three main APIs.
- All APIs are accessed securely via HTTPS with enforced Two-Factor Authentication (2FA).
- User identification relies on established security measures, including IP-address whitelisting for enhanced security.
Response Codes and Error Handling
- Response codes indicate status:
- 0: Success
- 1: No Available Capacity
- 2: Other Error
- Detailed error messages in JSON format provide clear descriptions of issues when errors occur.
- InstallationID should remain consistent for specific addresses for tracking and order consistency.
Additional Information Parsing
- InfrastructureOwnerCode must be parsed for service delivery and tracking purposes.
- Supply data entries include requirements for installation identification and service provider inputs, indicating flexibility and options for varying scenarios.
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Description
Test your knowledge on Service Assurance, specifically focusing on Support Tools such as OpenNetNO and IO. This quiz will cover key concepts and data relevant to the topic. Enhance your understanding and application of these essential tools.