Self-Awareness and Emotional Intelligence

Study Notes

Seeking self-knowledge is a prerequisite for personal growth.
Individuals avoid seeking information about themselves that may make them feel inferior.
The sensitive line is the point at which individuals become defensive when encountering information inconsistent with their self-concept.
The sensitive line is less likely to be crossed when information is verifiable, predictable, and controllable, or when individuals self-disclose.
Observing differences helps eliminate social barriers, while making distinctions creates social barriers.
Emotional intelligence is difficult to measure and define, but is considered an important measure of managerial success.

Values form the foundation for attitudes, personal preferences, important life decisions, morality, and ethics.

Universalism: Societal rules and norms are valued. Examples: Norway, Sweden, Switzerland, United States.
Particularism: Individual relationships are valued. Examples: China, Indonesia, Korea, Venezuela.
Individualism: Individual contributions are valued. Examples: Austria, Denmark, Nigeria, United States.
Collectivism: Team contributions are valued. Examples: Indonesia, Japan, Mexico, Philippines.
Affective: Showing emotions is valued. Examples: France, Iran, Spain, Switzerland.
Neutral: Unemotional responses are valued. Examples: China, Ethiopia, Japan, Korea.
Specific: Segregating life’s roles is valued. Examples: Denmark, Holland, Sweden, United Kingdom.
Diffuse: Integrating life’s roles is valued. Examples: China, Korea, Nigeria, Singapore.
Achievement: Personal accomplishment is valued. Examples: Austria, Canada, Norway, United States.
Ascription: Inherent attributes are valued. Examples: Czech Republic, Egypt, Indonesia, Korea.
Past and Present: The past is tightly connected to the future. Examples: France, Japan, United Kingdom.
Future: The future is disconnected but valued. Examples: Netherlands, United States.

The point at which an individual becomes defensive when confronted with information that contradicts their self-concept.
It is less likely to be crossed when information is verifiable, predictable, and controllable.
Self-disclosure can also help reduce defensiveness.

We observe differences between individuals and groups.
Appreciating these differences helps us build stronger relationships and eliminate social barriers.
Distinctions, which we often create, can lead to social barriers.

Defined as the ability to recognize and understand one's own emotions, control them effectively, and perceive and manage the emotions of others.
Plays a vital role in managerial success.

Self-awareness: Recognize and understand one's own emotions.
Self-regulation: Control and manage one's own emotions.
Social awareness: Recognize and understand the emotions of others.
Relationship management: Respond appropriately to emotional cues and build strong relationships.

Serve as the foundation for our attitudes, personal preferences, and important life decisions.
Values shape our ethics and morality, guiding our actions and interactions.

Universalism emphasizes societal rules and norms.
Particularism prioritizes individual relationships.
Individualism values individual contributions.
Collectivism emphasizes team contributions.
Affective cultures value expressing emotions openly.
Neutral cultures favor unemotional responses.
Specific cultures segregate life's roles.
Diffuse cultures integrate life's roles.
Achievement cultures value personal accomplishment.
Ascription cultures value inherent attributes (e.g., family status, age, gender).
Past and Present cultures see the past as closely connected to the future.
Future cultures see the future as disconnected but valued.