Segmentation, Targeting & Positioning
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Questions and Answers

Which of these is NOT a requirement for an effective market segment?

  • Substantial
  • Accessibility
  • Measurability (correct)
  • Distinctiveness
  • What is the main goal of the market segmentation process?

  • To identify and understand the needs of each individual customer.
  • To develop a marketing mix that appeals to all customers in the market.
  • To increase the profitability of the company by selling more products to existing customers.
  • To divide the market into groups with similar characteristics and needs. (correct)
  • Which of these is an example of product differentiation?

  • Creating a new advertising campaign for an existing product. (correct)
  • Expanding into a new geographic market.
  • Developing a new product to meet a specific need.
  • Offering a lower price for a product.
  • What is the primary benefit of market segmentation for a company?

    <p>It allows companies to target their marketing efforts more effectively. (D)</p> Signup and view all the answers

    Which of the following is NOT a factor influencing brand loyalty according to the text?

    <p>Government regulations (C)</p> Signup and view all the answers

    Why is it important for a company to understand different purchase combinations that satisfy needs in a market?

    <p>To identify the most profitable customer segments. (D)</p> Signup and view all the answers

    Which of the following statements best reflects the shift in marketing strategy from the 1980s to today?

    <p>From focusing on mass marketing to targeting specific customer segments. (B)</p> Signup and view all the answers

    What is the primary goal of 'occasion response' segmentation?

    <p>Determining which situations lead to increased product consumption (A)</p> Signup and view all the answers

    What is the main difference between market segmentation and product differentiation?

    <p>Market segmentation divides customers into groups, while product differentiation focuses on making a product unique. (A)</p> Signup and view all the answers

    Which segment in the toothpaste market segmentation table prioritizes price as their primary benefit?

    <p>The Independent Segment (B)</p> Signup and view all the answers

    Which segment in the toothpaste market segmentation table is most likely to favor brands like Colgate and Aim?

    <p>The Sensory Segment (A)</p> Signup and view all the answers

    According to the provided content, why might a company decide to not adopt a particular market segment?

    <p>The segment is not large enough or profitable enough to serve in the long run. (C)</p> Signup and view all the answers

    What is the key difference between mass marketing and targeting in the context of the provided text?

    <p>Mass marketing aims for a large audience, while targeting concentrates on specific customer segments. (B)</p> Signup and view all the answers

    What is the primary characteristic of 'The Worriers' segment in the toothpaste market segmentation table?

    <p>High hypochondriasis (C)</p> Signup and view all the answers

    What is the main benefit sought by 'The Sociables' segment in the toothpaste market segmentation table?

    <p>Bright teeth (C)</p> Signup and view all the answers

    Which of the following is a common characteristic of the 'The Independent Segment' in the toothpaste market segmentation table?

    <p>They are heavy users of toothpaste. (D)</p> Signup and view all the answers

    What is a key aspect of the 'Positioning Process' discussed in the excerpt?

    <p>Defining the unique selling proposition of a product (B)</p> Signup and view all the answers

    What is the primary basis for market segmentation according to the content?

    <p>Consumer Characteristics Approach (B)</p> Signup and view all the answers

    Which of the following is NOT a demographic factor mentioned for market segmentation?

    <p>Personality (B)</p> Signup and view all the answers

    What challenge is associated with maintaining adequate stock for different consumer groups?

    <p>Stock and storage problems (D)</p> Signup and view all the answers

    Which age group is specifically mentioned as a potential market segment?

    <p>All of the above (D)</p> Signup and view all the answers

    What does the Consumer Characteristics Approach primarily focus on?

    <p>Basic characteristics of consumers (D)</p> Signup and view all the answers

    Why is market segmentation considered essential in marketing planning?

    <p>It helps identify distinct groups of buyers. (B)</p> Signup and view all the answers

    Which factor distinguishes male and female buying behavior in market segmentation?

    <p>Sex (D)</p> Signup and view all the answers

    What limitation can impact a manager's ability to segment the market effectively?

    <p>Inability to segment meaningfully (B)</p> Signup and view all the answers

    What is the primary positioning focus of Honda Motorcycle & Scooter India?

    <p>Dreams and aspirations (C)</p> Signup and view all the answers

    Which brand is associated with the term 'the ultimate driving machine'?

    <p>BMW (C)</p> Signup and view all the answers

    What does the term 'Waku WakuDokiDoki' refer to in the context of Toyota's marketing?

    <p>Adrenaline rush and pleasure from anticipation (C)</p> Signup and view all the answers

    What unique feature does Vistara Airlines offer compared to other domestic airlines?

    <p>Premium economy seating (C)</p> Signup and view all the answers

    Which company was the first to introduce a portable PC?

    <p>Compaq (D)</p> Signup and view all the answers

    What is the positioning strategy used by Dhara Oil in their marketing?

    <p>Highlighting health benefits (D)</p> Signup and view all the answers

    What does Ford India aim to achieve with its vehicle personalisation center?

    <p>Provide tailored automotive features (B)</p> Signup and view all the answers

    What does Jeep's slogan 'There's Only One' communicate about the brand?

    <p>Uniqueness and leadership in the market (D)</p> Signup and view all the answers

    What is the primary risk associated with a single-segment marketing strategy?

    <p>The chosen segment may become nonviable. (B)</p> Signup and view all the answers

    Which strategy involves moving to a closely related segment after achieving full market penetration in the initial segment?

    <p>Adjacent segment strategy (A)</p> Signup and view all the answers

    Which of the following is an example of a multi-segment strategy?

    <p>Nike producing a variety of sports shoes. (D)</p> Signup and view all the answers

    What is another term for the single-segment marketing strategy?

    <p>Concentrated targeting strategy (D)</p> Signup and view all the answers

    In a multi-segment strategy, what is required for each segment served?

    <p>A separate marketing mix. (C)</p> Signup and view all the answers

    Why might a business opt for a small segment strategy?

    <p>Due to limited resources and capabilities. (B)</p> Signup and view all the answers

    What defines differentiated marketing strategy?

    <p>Targeting diverse segments with tailored marketing mixes. (C)</p> Signup and view all the answers

    Which of the following is NOT a characteristic of the small segment strategy?

    <p>Requires significant marketing investment. (D)</p> Signup and view all the answers

    What does the content suggest is a key characteristic of 'Micromarketing'?

    <p>Offering differentiated prices based on location and customer needs (C)</p> Signup and view all the answers

    Which of the following is NOT mentioned as a factor influencing the need for targeting a market segment?

    <p>Customer lifetime value (A)</p> Signup and view all the answers

    According to the content, what is the main purpose of sub-segmentation?

    <p>To identify and target specific customer groups with unique needs (D)</p> Signup and view all the answers

    Which of the following online food delivery start-ups is positioned as focusing on quality of product?

    <p>ichef.in (D)</p> Signup and view all the answers

    Based on the text, which of the following is NOT a factor influencing the choice of targeting strategy?

    <p>Customer demographics (D)</p> Signup and view all the answers

    The content suggests that Porter's Five-Forces Model is useful for:

    <p>Assessing the attractiveness of a market segment (B)</p> Signup and view all the answers

    What is the primary difference between 'segmentation' and 'sub-segmentation'?

    <p>Segmentation focuses on broad customer groups while sub-segmentation targets smaller, more specific groups within those segments (C)</p> Signup and view all the answers

    What does the text suggest is the primary motivation for online food delivery start-ups in Bangalore to cater to niche markets?

    <p>Meeting the diverse needs and preferences of the Bangalore customer base (D)</p> Signup and view all the answers

    Flashcards

    Single-segment marketing

    Focusing marketing efforts on one specific segment of the market.

    Risks of single-segment strategy

    High risk if the selected market segment becomes unviable.

    Adjacent Segment Strategy

    Targeting a closely related market segment after initial success.

    Example of Adjacent Segment Strategy

    Suzuki's step-by-step entry into various car segments in India.

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    Multi-Segment Strategy

    Serving multiple segments simultaneously with tailored approaches.

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    Differentiated Marketing Strategy

    Targeting distinct groups with separate marketing mixes.

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    Small Segment Strategy

    Focusing on a small market segment often overlooked by big players.

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    Niche Strategy

    Concentrated targeting of a very specific market segment.

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    Market Segmentation

    The sub-dividing of a market into homogeneous sub-sections of customers.

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    Market Segmentation

    Dividing a market into distinct groups based on characteristics.

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    Segment Characteristics

    Distinct buyer groups differ in media and message appeal.

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    Variables in Segmentation

    Factors used to maximize differences between market segments and minimize differences within them.

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    Measurability

    The ability to measure the number and size of customers within a segment.

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    Personal Selling Complexity

    Diverse segments necessitate complex personal selling strategies.

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    Stock Maintenance Issues

    Keeping adequate stock for various consumer needs is challenging.

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    Substantial Segment

    A market segment that is large and profitable enough for long-term serving.

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    Consumer Characteristics Approach

    Segmenting based on basic features like demographics and behavior.

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    Distinctiveness

    The degree to which a segment is clearly different from others in needs and characteristics.

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    Accessibility

    A segment that can be effectively reached and served by a marketer.

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    Demographic Factors

    Characteristics like age, sex, and income used for segmentation.

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    Product Differentiation

    Creating differences in products through features or marketing strategies to stand out in the market.

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    Behavioral Segmentation

    Understanding buyer behavior leads to targeted marketing.

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    Age Group Categories

    Market can be divided into Children, Young, Adults, Old.

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    Importance of Segmentation

    Understanding various customer needs to create meaningful segments for effective targeting and marketing strategies.

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    Sub-Segmentation

    Dividing markets into smaller, more defined groups to better meet unique customer needs.

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    Micromarketing

    Tailoring marketing efforts to suit specific customer preferences within a small segment.

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    Targeting Strategy

    The process of identifying and selecting specific segments to market to.

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    Porter's Five-Forces Model

    A framework used to analyze the competitive environment of a market segment.

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    Market Homogeneity

    The degree to which a market segment appears the same among consumers.

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    Segment Attractiveness

    Factors that determine the potential success and profitability of targeting a market segment.

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    Customer Needs Matching

    The ability to align products or services with specific demands of customers.

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    Competitive Environment

    The landscape of businesses providing similar products or services in a market.

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    Loyalty Response

    A segmentation approach focusing on retaining loyal customers and attracting new ones from rivals.

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    Occasion Response

    Segmentation based on situations that lead to increased consumption of products.

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    Toothpaste Segmentation

    Categorizing toothpaste consumers by benefits sought, demographics, behaviors, and brands.

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    Principle Benefits Sought

    The main advantages consumers aim for when choosing a product.

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    Demographic Strengths

    Characteristics of customers grouped by age, family size, or gender.

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    Special Behavioral Characteristics

    Unique habits or preferences that define a consumer segment's buying behaviors.

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    Targeting

    Selecting specific segments to focus marketing efforts on.

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    Selection Criteria for Targeting

    The standards used to determine which market segments to target.

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    Positioning

    Creating a distinct image of a product in consumers' minds relative to competitors.

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    Positioning Process

    Steps taken to define and communicate a brand's unique value proposition.

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    Product User

    A target market focused on intrinsic traits of products, like creativity in Crane’s stationery.

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    Product Class

    A category that defines a product's quality and features, exemplified by BMW's branding.

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    Dreams

    Concept of marketing around aspirations; Honda sells two-wheelers as enablers of dreams.

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    Completeness

    Positioning that emphasizes a holistic or all-encompassing approach, like Raymond's 'complete man'.

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    First-mover

    The strategy of being the first in a market, illustrated by Compaq's portable PC introduction.

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    Distribution

    A tactic focusing on selling directly to consumers, as demonstrated by Dell's model.

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    Waku Waku Doki Doki

    A Japanese term reflecting excitement and thrill; used by Toyota for marketing its cars.

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    Personalisation

    Offering customized experiences or products; Ford's factory personalisation centre allows tailored cars.

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    Study Notes

    Segmentation, Targeting & Positioning

    • Segmentation: Dividing a heterogeneous market into homogeneous subgroups.
      • Key concept: Different needs exist within a market.
      • Successful marketers focus on specific subsets of consumers.
    • Targeting: Selecting the most attractive segments to focus on.
      • Factors include available resources, segment size, growth potential.
      • Target market: Subgroup chosen for focused marketing efforts.
    • Positioning: Creating a distinctive and desirable place in the customer's mind.
      • Differentiates a product/brand from competitors
      • Explains the product's uniqueness.
      • Focuses on customer's perceived value.

    Meaning of Segmentation

    • Market segmentation is the process of dividing a heterogeneous market into homogeneous sub-units (segregated).
    • Market segmentation involves identifying portions of the market that are different from one another or that share a similar set of needs.

    Importance of Segmentation

    • Market segmentation allows businesses to better address specific customer needs, leading to more efficient marketing efforts.
    • Segmentation supports resource allocation, allowing for more targeted campaigns and increased return on investment.
    • Segmentation provides a competitive advantage by allowing companies to tailor their marketing strategies to their specific customer segments.

    Learning Objectives

    • Understand the meaning and importance of segmentation.
    • Identify bases of segmentation.
    • Define types of segmentation.
    • Understand the meaning of targeting.
    • Identify types of targeting.
    • Define selection criteria for targeting.

    Types of Targeting

    • Mass Market Strategy: A single product/service aimed at broad market, neglecting segment-specific differences.
      • Works well for standardized products with minimal variation in consumer needs.
    • Differentiated Market Strategy: Separate marketing mixes are created for individual segments.
      • More expensive, but addresses diverse customer needs within a market.
    • Concentrated Market Strategy: Focus marketing efforts on a specific, well-defined niche/segment.
    • Adjacent Segment Strategy: After a firm penetrates a single segment, expanding into adjacent segments that have a high degree of similarity to the existing segment.
    • Niche Segment Strategy: A firm targets a very small, specific segment that has largely been ignored by larger competitors.
      • Offers specific advantages and avoids competing directly with larger entities.

    Bases for Segmentation

    • Demographic: Age, sex, family size, income, occupation, education, religion.
    • Geographic: Region, density, climate, urban/rural.
    • Psychographic: Lifestyle, personality, values, interests.
    • Behavioral: Usage rate, brand loyalty, benefits sought.
    • Occasion response segmentation: Identifies occasions when customers are more likely to buy a certain product, thereby tailoring the marketing strategy accordingly.
    • Benefit response segmentation: Divides markets based on the benefits customers seek from the product.

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    Description

    This quiz explores the concepts of segmentation, targeting, and positioning in marketing. Learn how marketers identify distinct customer groups and tailor their strategies to meet specific needs. Understand the importance of positioning in creating a unique identity in the marketplace.

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