Security Incident Response in ServiceNow

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Questions and Answers

What is the primary purpose of the Security Incident Response (SIR) module in ServiceNow?

To monitor network traffic for unauthorized access

To streamline the management and response to security incidents (correct)

To generate monthly security compliance reports

To provide automated vulnerability scanning

Which field in a security incident helps prioritize response efforts based on the severity of the threat?

Incident Type

Incident Category

Threat Severity Level (correct)

Impact Assessment

Which ServiceNow feature helps analysts visualize the attack chain?

Vulnerability Assessment Tool

Threat Intelligence Dashboard

Security Incident Reports

Data Visualization Overview (correct)

What role does the Data Visualization Overview feature play in Security Incident Response?

It offers a graphical representation of incident data for analysis Signup and view all the answers

What is the function of the MITRE ATT&CK framework in Security Incident Response?

To provide a structured knowledge base of adversary tactics and techniques Signup and view all the answers

Which of the following states are required before closing a security incident?

Resolved and Approved Signup and view all the answers

What can an integration with Threat Intelligence providers enable?

Enrichment of incident data with external threat information Signup and view all the answers

Which role is primarily responsible for managing security incidents in ServiceNow?

Incident Response Manager Signup and view all the answers

Which Security Incident state indicates that an incident has been addressed but is not fully resolved?

Contained Signup and view all the answers

What is the main advantage of using the Threat Intelligence module in ServiceNow?

To collect and analyze threat data from external sources Signup and view all the answers

How does ServiceNow's risk scoring system benefit Security Incident Response?

It provides a quantitative score that prioritizes incidents based on potential impact Signup and view all the answers

What role does a Playbook serve in ServiceNow's Security Incident Response?

A guideline for decision-making and response strategies Signup and view all the answers

Which feature in ServiceNow helps analysts comprehensively understand the effects of a security incident across the organization?

Impact Analysis Signup and view all the answers

What does the term 'Containment' refer to specifically in the context of Security Incident Response?

Limiting the incident's spread and ensuring it does not escalate Signup and view all the answers

Which function allows ServiceNow to gather external threat data to enhance Security Incident Response?

Threat Intelligence Integration Signup and view all the answers

Which optional process is recommended post-incident according to best practices in Security Incident Response?

Conducting a retrospective analysis Signup and view all the answers

How does ServiceNow categorize the status of a Security Incident?

By priority and urgency Signup and view all the answers

What is an essential post-incident step in Security Incident Response?

Document lessons learned Signup and view all the answers

What is the role of the ServiceNow Security Operations Center (SOC)?

Monitor security threats in real time Signup and view all the answers

What is the main advantage of the MITRE ATT&CK framework in Security Incident Response?

Providing a structured approach to threat analysis Signup and view all the answers

Which field can determine the priority of a Security Incident in ServiceNow?

Business impact assessment Signup and view all the answers

What are 'Indicators of Compromise' (IOCs) used for in Security Incident Response?

To detect signs of a breach or threat Signup and view all the answers

Which action is typically automated through Security Incident Response Playbooks?

Remediation actions execution Signup and view all the answers

What is the purpose of containment in Security Incident Response?

To prevent further damage or spread of the incident Signup and view all the answers

Study Notes

Security Incident Response (SIR) in ServiceNow

Purpose of Security Incident Response (SIR) module: To manage and streamline the process of identifying, investigating, and resolving security incidents.
Priority Field: The "Severity" field helps prioritize response efforts based on the severity of the threat
"Security Incident" Table: The Security Incident table (incident) stores all security incidents reported.
Threat Intelligence module: Enhances SIR with external threat data, intelligence, and contextual information on threats and attackers.
Role responsible for managing incidents in ServiceNow: The Security Incident Responder is primarily responsible.
Automated Workflows: These streamline incident handling, automate tasks, and improve speed and efficiency.
Indicator of Compromise (IOC): Provides details about suspicious activities or components associated with a security incident.
Vulnerability Management: The "Vulnerability Management" module in ServiceNow assists in tracking, prioritizing, and remediating security issues.
Incident Enrichment Feature: Provides an efficient way to gather information and data related to a security incident.
Security Incident Integration with Risk Management: Allows the assessment of the business impact and associated risk of a security incident.
Risk Score: Helps prioritize security incidents by determining the potential impact of each incident.
MITRE ATT&CK framework: Provides a common language and framework for understanding tactics, techniques, and procedures used by adversaries
Incident State: A key aspect of incident handling, indicating the incident process stage - "Active", "Closed", "Resolved", "Cancelled", and "Monitor"
Security Incident Automation: This feature uses data from sources like threat feeds to trigger incident creation automatically.
Post-Incident Review: Essential in identifying lessons learned, improving response procedures, and ensuring proactive security.
Security Event: Records a security-related action or event, such as a failed login attempt, in ServiceNow.
Threat Intelligence: Provides information about known threat actors, malware, vulnerabilities, and attack patterns.
Data Visualization tools: These provide a clear visual representation of incident trends, threat types, and overall security posture.
Vulnerability Association: Links a security incident to vulnerabilities which play a role in the incident.
SLAs: Service Level Agreements define the expected response times and resolution times for incidents.
Containment: A step in the incident response lifecycle to prevent further harm or damage.
Trend Analysis in SIR: Provides insights into the frequency, severity, and patterns of incidents.
Security Tag: Used to categorize and group security incidents based on shared attributes, like vulnerability, type, or attacker.
Security Operations Center (SOC): A dedicated team responsible for monitoring and responding to security incidents.
Priority field: Helps determine the urgency and priority of a security incident.

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Description

This quiz covers the essentials of the Security Incident Response (SIR) module in ServiceNow. It addresses the purpose of managing security incidents, priority fields, incident tables, role responsibilities, and the integration of threat intelligence. Test your knowledge on how to effectively utilize the SIR module for streamlined security management.