Questions and Answers
What is a supply chain?
A network of suppliers, manufacturers, assemblers, supply and delivery centers, and logistics installations that perform functions such as material sourcing, processing, and shipment.
Which of the following is NOT an essential feature of supply chain management?
Effective supply chain management does not include sharing channel risks and rewards.
False
What is one benefit of supply chain management?
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The objective of successful partnerships is to merge channel policies to reduce ______ and overlap.
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What does the tactical level of SCM focus on?
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Which of the following factors affects supply chain management in the hospitality industry?
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What is a major challenge related to supply chain in the hospitality industry?
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Study Notes
Supply Chain Overview
- A supply chain encompasses suppliers, manufacturers, assemblers, distribution centers, and logistics involved in sourcing, processing, and delivering products to consumers.
- Includes all stages associated with fulfilling consumer orders.
Essential Features of Supply Chain Management (SCM)
- Integrated Behavior: Ensures integration among stakeholders, collaborating with both clients and providers.
- Information Sharing: Requires efficient information exchange among all participants in the supply chain.
- Shared Risks and Rewards: Involves mutual agreements on channel risks and benefits for competitive advantage.
- Cooperation: Focuses on coordinated operations among businesses to achieve superior results together.
- Customer Focus: Every member of the supply chain aims to serve the consumer effectively.
- Integration Processes: Involves convergence of systems across the supply chain, production, and delivery.
- Long-term Partnerships: Aims to reduce duplication of efforts and lower costs through cohesive channel policies.
Benefits of SCM
- Strengthens partnerships and support with clients.
- Enhances distribution processes, resulting in reduced delays.
- Improves overall efficiency and operational functions.
- Lowers costs associated with shipping and warehousing.
- Eliminates direct and indirect expenses.
- Facilitates accurate shipping of the right goods to their destinations.
- Enhances asset management and supports just-in-time inventory models.
- Helps businesses adapt to global dynamics and shifting market preferences.
- Reduces duplication and risks within the supply chain, promoting efficiency.
Functions of SCM
Strategic Level
- Optimizes networks regarding warehouses and fulfillment centers, including their location and scale.
- Develops strategic relationships and contact networks for essential information and technological advancements.
- Manages inventory life cycles by effectively integrating new and existing products.
- Oversees information technology chain operations.
Tactical Level
- Involves sourcing and procurement strategy decisions.
- Addresses production decisions, including contractual aspects and operational planning.
- Involves purchasing strategy such as inventory size and consistency.
- Manages transportation strategy regarding speed, routes, and contracts.
- Includes benchmarking of competitive processes and practices.
- Focuses on customer demand and behavioral insights.
Operational Level
- Coordinates daily output distribution across production plants.
- Encompasses demand forecasting and aligning with customer requirements.
- Involves supply preparation and coordination with vendors, including inventory management.
- Covers inbound activities like transportation and shipment receipt.
- Focuses on production processes, including material usage and streamlining finished products.
Factors Affecting Supply Chain in Hospitality Industry
- Customer Satisfaction: Guests viewed as central ("GOD") in services; uniformity can be challenging.
- Management Systems: Variations among hotel types (operators, franchisees, etc.) impact SCM due to differing controls.
- Market Trends: Increasing use of computerized management systems primarily for front office administration.
Challenges in Hospitality Industry Related to SCM
- Raw Material Costs: Fluctuations in costs can impact supply chain efficiency and pricing strategies.
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Description
This quiz covers the foundations of Supply Chain Management (SCM) as outlined in Chapter 1. It explores the essential components of a supply chain, including the roles of suppliers, manufacturers, and logistics. Test your understanding of how these elements work together to fulfill consumer orders.
