5 Questions
What is the second step in the workflow for scheduling employees?
Captain Ray Holt knows that Jake Peralta lives in the east close to suspect number 1, and Amy Santiago lives in the west close to suspect number 2. They're both available for the job.
What is the purpose of the planning step in the workflow for scheduling?
To connect the demand and supply
Which step in the workflow for scheduling involves finding a replacement for an employee who doesn't show up?
Day-to-day management
What does the creation step involve in the workflow for scheduling?
Understanding the demand for the job or shift
Who may be responsible for understanding the demand for the job or shift in the creation step of a 10 employee "Beauty&Co" salon?
The manager
Study Notes
Understanding the current workflow for scheduling:
The workflow for scheduling is based on the workflow of the actual job or shift and includes the following steps:
- Creation a. Work demand creation - This step involves understanding the demand for the job or shift. This can be done by an internal person within the company or an external service such as a call center.
b. Understanding the internal resources (supply side workforce) - This step involves understanding the workforce and resources available to meet the demand.
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Planning - This step involves connecting the demand and supply by matching the required job, location, and need with a relevant person, vehicle, or other resource.
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Distribution of schedules - This step involves publishing the work or shift and ensuring that all employees have read, acknowledged, and understood the shifts, jobs, and tasks.
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Day-to-Day - This step involves dealing with replacements and changes that may occur, such as finding a replacement for an employee who doesn't show up or switching employees among themselves.
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Post job - This step involves collecting and calculating hours worked and creating paychecks accordingly, as well as analyzing past performance and schedules to improve future job scheduling.
The process may be managed by several people and departments, including sales, call center, secretary, dispatcher, managers, shift managers, HR, and finance/accounting.
Think you know the ins and outs of scheduling workflows? Test your knowledge with our quiz! From demand creation to post-job analysis, this quiz will cover all the steps involved in the scheduling process. Brush up on your understanding of workforce resources, planning, distribution, and day-to-day management. Challenge yourself and see how much you know about this important aspect of job management.
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