Santa Ana Police Department Personnel Management Quiz

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Who is an example of a historical figure who had a profound effect on others through sheer will and energy?

Elon Musk

Bill Gates

Malala Yousafzai (correct)

Mark Zuckerberg

What is the importance of effective leaders in the current crisis in policing?

They are needed but not urgently

They are not needed

They are needed only in certain situations

They are needed more than ever (correct)

What is the only way to build trust within and outside an organization, according to the text?

Focusing on individual achievements

Focusing on leadership basics (correct)

Focusing on personal gain

Ignoring community outreach and empowerment

What is one of the cornerstones of all leadership principles according to the author?

Leading by example Signup and view all the answers

According to Bill Belichick, what is one of the leadership traits?

Deploying dependable employees all the time Signup and view all the answers

What is the consequence of having incompetent supervisors and managers according to the author?

Mediocrity and complacency will become the norm Signup and view all the answers

What is the main thing in influencing others according to Albert Schweitzer?

Leading by example Signup and view all the answers

What is a significant consequence of having a bad boss?

Decreased productivity Signup and view all the answers

What is the main reason why some law enforcement executives, managers, and supervisors ignore problem employees?

They want to be popular Signup and view all the answers

What is the common pattern in most tragic events that lead to the termination or incarceration of an officer?

A series of small performance or misconduct incidents that are ignored by supervision or management Signup and view all the answers

What did the personnel file of Lt. Charles Joseph Gliniewicz reveal about his career with the Fox Lake Police Department?

He had been a troubled employee for many years Signup and view all the answers

Why can the consequences of a police manager not doing their job be more devastating than those of a business manager?

Police work has a greater scope of responsibilities Signup and view all the answers

What is one of the most important qualities in the leadership lexicon according to the text?

Dignity Signup and view all the answers

What do employees crave in the workplace according to the text?

Discipline and predictability Signup and view all the answers

What is the minimum standard of practice that all agencies should and must aspire to according to the text?

Consistent and fair discipline Signup and view all the answers

According to Robert Greenleaf, what is the new moral principle that is emerging?

The only authority deserving one's allegiance is that which is freely and knowingly granted by the led to the leader Signup and view all the answers

What is the importance of foresight in servant leadership?

It enables the servant leader to understand the lessons from the past, the realities of the present, and the likely consequence of a decision for the future Signup and view all the answers

What is the concept of leadership by example?

The ability to influence others by consistently setting the example and modeling desired behavior, even when it's difficult Signup and view all the answers

What does the author believe is necessary for a leader to be recognized as a servant leader?

Legitimate authority is willingly granted to the leader not because of position or rank, but because one is recognized as a servant leader through his or her actions Signup and view all the answers

According to the author, what is the best way to broaden your experience and gain an understanding of city or county government?

Spend time in the human resources department and internal affairs unit Signup and view all the answers

What did the author learn from his time as commander of the Human Resources division?

How a police organization or any public safety organization works Signup and view all the answers

Why did the police chief keep the unfit lieutenant as an employee?

The police chief was unable to impose discipline on a long-time employee Signup and view all the answers

What did the author observe about successful leaders in the police department?

They quickly put you at ease and allowed you to do things of which you didn’t think yourself capable Signup and view all the answers

What did an anonymous letter from employees to the Mayor detail about Gliniewicz's behavior?

Acts of misconduct and inappropriate behavior Signup and view all the answers

What can bad leaders in a police department cause, according to the author?

Lost productivity, workers’ compensation costs, or lawsuits Signup and view all the answers

What did the federal class-action lawsuit filed by three men allege?

They were targeted as suspects in the shooting of Gliniewicz Signup and view all the answers

What can inaction in response to red flags and sustained allegations of misconduct lead to?

Lawsuits and loss of public trust Signup and view all the answers

What is the first step to becoming an exceptional police leader?

Understanding one's skills, abilities, and limitations Signup and view all the answers

What is the purpose of doing a gap analysis?

To understand where you are and where you want to be Signup and view all the answers

What is a key trait of humble leaders, according to the text?

Exhibiting vulnerabilities Signup and view all the answers

What is the author's proposal about learning great leadership skills?

They can be learned by anyone who is relatively intelligent, is a hard worker and wants to do the right thing Signup and view all the answers

Which of the following leadership styles focuses on day-to-day communication and exchanges between leader and subordinate?

Transactional leadership Signup and view all the answers

Which essential quality of servant leaders is particularly relevant to police leaders, according to Larry Spears?

Receptive listening Signup and view all the answers

What is the ability to understand a situation or problem by identifying patterns or connections and addressing key underlying issues called?

Conceptual thinking Signup and view all the answers

What is one of the essential qualities that define servant leaders, according to Larry Spears?

Strongly based in ethical and caring behavior Signup and view all the answers

What is the main quality that a leader must develop to gain the trust and respect of skeptical cops?

Consistent work Signup and view all the answers

What does the text suggest is the consequence of losing the respect and trust of those around you?

It is impossible to regain it Signup and view all the answers

What are the hallmarks of great leaders?

Introspection and vulnerability Signup and view all the answers

Why did the friend work hard for his supervisor in the gang unit?

Because his supervisor cared about him and could be trusted to take care of his troops Signup and view all the answers

What were some of the characteristics that the friend admired about his sergeant in the gang unit?

He was competent, knew what he was doing, and could easily be counted on to lead by example Signup and view all the answers

What was the main factor that contributed to the trust between the friend and his sergeant in the gang unit?

The sergeant cared about his team and was competent to lead them in a profession that could cost them their lives Signup and view all the answers

What is the most important quality a leader must possess to gain the trust and respect of skeptical cops?

Humility Signup and view all the answers

What is the consequence of losing the respect and trust of those around you, as mentioned in the text?

It is difficult to regain and requires a sustained effort Signup and view all the answers

What does the text suggest is the key to building trust within and outside an organization?

Vulnerability Signup and view all the answers

What was the main reason the friend in the gang unit worked hard for his supervisor?

The supervisor cared about him and could be trusted Signup and view all the answers

What were some of the characteristics that the friend admired about his sergeant in the gang unit?

The sergeant was competent and knew what he was doing Signup and view all the answers

What was the main factor that led to the friend's willingness to work hard in a profession that could cost him his life?

The trust he had in his supervisor's competence and care for his troops Signup and view all the answers

According to the friend in the gang unit, what was the main reason for working hard?

To please his supervisor Signup and view all the answers

What are the characteristics of the sergeant that the friend in the gang unit admired?

He was strict and demanding Signup and view all the answers

What is the key to building trust within and outside an organization, according to the text?

Competence Signup and view all the answers

What is crucial for anyone wishing to lead and achieve organizational mission?

Introspection and vulnerability Signup and view all the answers

What is the consequence of losing the respect and trust of those around you, according to the text?

It is impossible to regain it Signup and view all the answers

What is the key trait that a leader must possess to gain the trust and respect of skeptical cops, according to the text?

Humility Signup and view all the answers

Santa Ana Police Department Personnel Management Quiz

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Questions and Answers

Who is an example of a historical figure who had a profound effect on others through sheer will and energy?

What is the importance of effective leaders in the current crisis in policing?

What is the only way to build trust within and outside an organization, according to the text?

What is one of the cornerstones of all leadership principles according to the author?

According to Bill Belichick, what is one of the leadership traits?

What is the consequence of having incompetent supervisors and managers according to the author?

What is the main thing in influencing others according to Albert Schweitzer?

What is a significant consequence of having a bad boss?

What is the main reason why some law enforcement executives, managers, and supervisors ignore problem employees?

What is the common pattern in most tragic events that lead to the termination or incarceration of an officer?

What did the personnel file of Lt. Charles Joseph Gliniewicz reveal about his career with the Fox Lake Police Department?

Why can the consequences of a police manager not doing their job be more devastating than those of a business manager?

What is one of the most important qualities in the leadership lexicon according to the text?

What do employees crave in the workplace according to the text?

What is the minimum standard of practice that all agencies should and must aspire to according to the text?

According to Robert Greenleaf, what is the new moral principle that is emerging?

What is the importance of foresight in servant leadership?

What is the concept of leadership by example?

What does the author believe is necessary for a leader to be recognized as a servant leader?

According to the author, what is the best way to broaden your experience and gain an understanding of city or county government?

What did the author learn from his time as commander of the Human Resources division?

Why did the police chief keep the unfit lieutenant as an employee?

What did the author observe about successful leaders in the police department?

What did an anonymous letter from employees to the Mayor detail about Gliniewicz's behavior?

What can bad leaders in a police department cause, according to the author?

What did the federal class-action lawsuit filed by three men allege?

What can inaction in response to red flags and sustained allegations of misconduct lead to?

What is the first step to becoming an exceptional police leader?

What is the purpose of doing a gap analysis?

What is a key trait of humble leaders, according to the text?

What is the author's proposal about learning great leadership skills?

Which of the following leadership styles focuses on day-to-day communication and exchanges between leader and subordinate?

Which essential quality of servant leaders is particularly relevant to police leaders, according to Larry Spears?

What is the ability to understand a situation or problem by identifying patterns or connections and addressing key underlying issues called?

What is one of the essential qualities that define servant leaders, according to Larry Spears?

What is the main quality that a leader must develop to gain the trust and respect of skeptical cops?

What does the text suggest is the consequence of losing the respect and trust of those around you?

What are the hallmarks of great leaders?

Why did the friend work hard for his supervisor in the gang unit?

What were some of the characteristics that the friend admired about his sergeant in the gang unit?

What was the main factor that contributed to the trust between the friend and his sergeant in the gang unit?

What is the most important quality a leader must possess to gain the trust and respect of skeptical cops?

What is the consequence of losing the respect and trust of those around you, as mentioned in the text?

What does the text suggest is the key to building trust within and outside an organization?

What was the main reason the friend in the gang unit worked hard for his supervisor?

What were some of the characteristics that the friend admired about his sergeant in the gang unit?

What was the main factor that led to the friend's willingness to work hard in a profession that could cost him his life?

According to the friend in the gang unit, what was the main reason for working hard?

What are the characteristics of the sergeant that the friend in the gang unit admired?

What is the key to building trust within and outside an organization, according to the text?

What is crucial for anyone wishing to lead and achieve organizational mission?

What is the consequence of losing the respect and trust of those around you, according to the text?

What is the key trait that a leader must possess to gain the trust and respect of skeptical cops, according to the text?

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