Hurricane Milton Email #2
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Questions and Answers

Which of the following statements about eligibility for the free 30-day service is incorrect?

  • The service is available only to new customers. (correct)
  • Residents in areas affected by Hurricane Milton are eligible.
  • Only residents in urban areas can qualify for the service. (correct)
  • Eligible areas will show the 'Milton Relief' plan when an address is entered.
  • What is the recommended action during severe weather to protect your modem?

  • Ensure all equipment remains connected to power.
  • Use a surge protector only if there is lightning.
  • Leave the modem outside to avoid overheating.
  • Bring it indoors if safe, or cover cable ends. (correct)
  • What will occur after the initial 30 days of the free service period?

  • Your service will be cut off permanently.
  • Service will automatically transition to a paid plan selected by you. (correct)
  • You will have to reapply for the free service.
  • You will be required to sign a contract for continued service.
  • To expedite your modem order, what must you select during checkout?

    <p>Priority Shipping Option.</p> Signup and view all the answers

    Which option effectively describes how a current customer can receive the Milton Relief credit?

    <p>Submit an application through a designated link.</p> Signup and view all the answers

    Study Notes

    Hurricane Milton Relief Program FAQs

    • Eligibility: Residents in Hurricane Milton-affected areas are eligible. Eligibility is determined by entering your address on the website.
    • Modem Requirement: A Nomad Internet modem is needed.
    • Modem Ordering: Expedited shipping is available.
    • Post-30-day Service: Service transitions to either the Unlimited or Ultra Unlimited plan after 30 days. Customers will be notified beforehand. No contracts are required. Cancellation is possible at any time.
    • Modem Protection during Severe Weather: Bring modems indoors if possible. Protect exposed cable ends. Ensure all equipment is dry before reconnecting.
    • Existing Customers: Existing customers can apply for Milton Relief credit via a provided link. Eligibility verification is required.
    • Support: Contact support via email or phone for assistance.

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