Podcast
Questions and Answers
Which of the following statements about eligibility for the free 30-day service is incorrect?
Which of the following statements about eligibility for the free 30-day service is incorrect?
- The service is available only to new customers. (correct)
- Residents in areas affected by Hurricane Milton are eligible.
- Only residents in urban areas can qualify for the service. (correct)
- Eligible areas will show the 'Milton Relief' plan when an address is entered.
What is the recommended action during severe weather to protect your modem?
What is the recommended action during severe weather to protect your modem?
- Ensure all equipment remains connected to power.
- Use a surge protector only if there is lightning.
- Leave the modem outside to avoid overheating.
- Bring it indoors if safe, or cover cable ends. (correct)
What will occur after the initial 30 days of the free service period?
What will occur after the initial 30 days of the free service period?
- Your service will be cut off permanently.
- Service will automatically transition to a paid plan selected by you. (correct)
- You will have to reapply for the free service.
- You will be required to sign a contract for continued service.
To expedite your modem order, what must you select during checkout?
To expedite your modem order, what must you select during checkout?
Which option effectively describes how a current customer can receive the Milton Relief credit?
Which option effectively describes how a current customer can receive the Milton Relief credit?
Flashcards
Hurricane Milton Relief
Hurricane Milton Relief
A 30-day free internet offer for residents in areas affected by Hurricane Milton.
Eligibility for Milton Relief
Eligibility for Milton Relief
Residents in hurricane-affected areas qualify for the program, confirmed by addressing on the website.
Modem Requirement
Modem Requirement
A Nomad Internet modem is needed to access the service.
Priority Shipping
Priority Shipping
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Post-Free Period
Post-Free Period
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Study Notes
Hurricane Milton Relief Program FAQs
- Eligibility: Residents in Hurricane Milton-affected areas are eligible. Eligibility is determined by entering your address on the website.
- Modem Requirement: A Nomad Internet modem is needed.
- Modem Ordering: Expedited shipping is available.
- Post-30-day Service: Service transitions to either the Unlimited or Ultra Unlimited plan after 30 days. Customers will be notified beforehand. No contracts are required. Cancellation is possible at any time.
- Modem Protection during Severe Weather: Bring modems indoors if possible. Protect exposed cable ends. Ensure all equipment is dry before reconnecting.
- Existing Customers: Existing customers can apply for Milton Relief credit via a provided link. Eligibility verification is required.
- Support: Contact support via email or phone for assistance.
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