Podcast
Questions and Answers
What is the purpose of the 'RTGS Fund Transfer Form' mentioned in the process steps?
What is the purpose of the 'RTGS Fund Transfer Form' mentioned in the process steps?
- To verify the account balance of the sender before initiating the transfer
- To request the customer for a deposit if required fund is not available
- To ensure that the account holder has physically visited the branch and requested the fund transfer
- To collect essential information and authorization from the account holder for the RTGS transaction (correct)
In the RTGS process, what does the 'Signature Verified Seal' serve as?
In the RTGS process, what does the 'Signature Verified Seal' serve as?
- A way to ensure that the signature on the form matches the account holder's official signature (correct)
- An indicator that funds have been successfully transferred to the receiving bank
- An internal approval stamp from the designated Supervisor/Operations Manager/Head of Branch
- A confirmation that the customer has sufficient balance for the RTGS transaction
What action does the Designated Official take if the required funds are not available in the customer's account for an RTGS transfer?
What action does the Designated Official take if the required funds are not available in the customer's account for an RTGS transfer?
- Initiate a call back confirmation to ensure the customer's consent for the transfer
- Request the customer to deposit the necessary funds before proceeding with the transaction (correct)
- Reject the transfer request and advise the customer to visit another branch
- Send the form back to the account holder for corrections or additional information
What happens when a transaction is authorized by the Checker and the amount is above 10 lacs in the RTGS system?
What happens when a transaction is authorized by the Checker and the amount is above 10 lacs in the RTGS system?
What happens if a RTGS outward transaction is authorized by the Checker but funds are not available in the sender's account?
What happens if a RTGS outward transaction is authorized by the Checker but funds are not available in the sender's account?
What is the next step for the Designated Official of Treasury Back Office if a problem is found during the verification of an outward Credit in RTGS System?
What is the next step for the Designated Official of Treasury Back Office if a problem is found during the verification of an outward Credit in RTGS System?
What should the Designated Official do if an account holder cannot provide the Routing Number for a fund transfer through RTGS?
What should the Designated Official do if an account holder cannot provide the Routing Number for a fund transfer through RTGS?
In case of any discrepancy found during the verification process by the Operations Manager/Designated Supervisor, what action is taken?
In case of any discrepancy found during the verification process by the Operations Manager/Designated Supervisor, what action is taken?
What does the Designated Operations Manager/Supervisor do if everything is in order during the fund transfer process through RTGS?
What does the Designated Operations Manager/Supervisor do if everything is in order during the fund transfer process through RTGS?
What should the Designated Official ensure before forwarding information to the Operations Manager?
What should the Designated Official ensure before forwarding information to the Operations Manager?
