14 Questions
What is the goal when interacting with colleagues?
To discuss and dialogue with others
It's easy to stop the habit of talking over others.
False
What happens when someone is engaged in a diatribe?
The other person will shift the planes of their faces upward and tighten their lips
In a respectful discussion, the person listening is reactive and condescending.
False
What is the key to being a good listener?
Listening well
What is David's default mode of communication?
Monologue
In a diatribe, you're venting, and you're under the impression that yours is the only view that matters.
True
What is the goal of communication in meetings?
To engage in a discussion
Ego always trumps honesty.
True
What is Mercutio's habit in Romeo and Juliet?
He habitually talks a lot
Mercutio is a boring character in Romeo and Juliet.
False
Why did David's colleagues start to respect him again?
He started holding back a little
Fundamentally, people who talk too much are secure and confident.
False
What is the main characteristic of people who talk too much?
They are insecure and seeking attention
Study Notes
Effective Communication in the Workplace
- A person who talks excessively, without considering others, can be alienating and boring, and may be insecure and seeking attention.
The Five Default Modes of Communication
- Monologue: talking as if the listener is a captive audience, without considering their input or response.
- Diatribe: an angry monologue, where the speaker is venting and sees their view as the only one that matters.
- Argument: a competitive conversation where both parties try to one-up each other, without considering the other's perspective.
- Discussion: a calm and clear communication where all sides are given equal weight, aiming for mutual understanding.
- Dialogue: a person-to-person communication that starts with empathy, disregards status, and focuses on understanding rather than dominating.
Identifying Your Communication Style
- Pay attention to the body language of your listeners to determine if you're talking over, at, or with them.
- Recognize the signs of removed listening, defensiveness, and reactiveness in your listeners.
Improving Your Communication Style
- Check your style by observing how people respond to you.
- Aim to turn off the monologue, diatribe, and argument modes and turn on the discussion and dialogue modes.
- Practice empathy and active listening to improve your communication style.
Characteristics of Effective Communication
- Less is more; think before speaking.
- Good listeners are responsive, respectful, and attentive.
- Effective communication is about speaking well, not just speaking a lot.
- Leaders who practice dialogue have learned the art of person-to-person communication, which starts with empathy.
Explore Mercutio's character in Romeo and Juliet, his habit of talking excessively, and how it gets him into trouble. Understand his personality and role in the play.
Make Your Own Quizzes and Flashcards
Convert your notes into interactive study material.
Get started for free
