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Roaming and Roaming Agreements

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Questions and Answers

What are the key features available for roaming?

Call Barring, Voicemail, Call Diverts, SMS, GPRS/Data

What are the eligibility requirements for Postpaid customers to roam?

Must be a digicel customer for at least 6 months, have a deposit on account, roaming enabled in E-care, and be below credit limit

What are the eligibility requirements for Prepaid customers to roam?

Need enough credit to make/receive calls, send texts, or use data; Roam Like You’re Home activated, roaming enabled in E-care, and be below credit limit

What must be activated on an account for 'Roam Like You're Home' to work?

Roam Like You’re Home Signup and view all the answers

What is the rule for dealing with problems faced by subscribers while roaming?

Must be dealt with by Digicel, not the service provider being roamed with Signup and view all the answers

What is the roaming number for St. Lucia?

17587167626 Signup and view all the answers

Give an example of a local call scenario while roaming.

Digicel customer in Italy calling an Italian mobile number Signup and view all the answers

What are the two main requirements for a customer's handset to roam?

Support the bandwidth of the GSM network in the destination; Support the GSM network bandwidth in desired destination Signup and view all the answers

What is the requirement for Postpaid customers regarding their credit limit when roaming?

Must be below their credit limit Signup and view all the answers

What is the requirement for Prepaid customers regarding credit when roaming?

Need enough credit to make/receive calls, send texts, or use data Signup and view all the answers