RMIT Classification: Trusted Promoting Effective Communication Quiz

Effective Communication

• Prepare the environment by considering privacy, background noise, and distractions to promote effective communication.
• Comfort and engage the listener's attention by speaking clearly and using appropriate terminology with a relevant tone.
• Maintain eye contact where culturally appropriate and seek clarification when needed.
• Use body language congruent with words to convey confidence and sincerity.

Therapeutic Communication

• A therapeutic relationship is built on trust, respect, and empathy between the patient and healthcare worker.
• Components of a therapeutic relationship include rapport, empowerment, and collaboration.
• Demonstrate respect and acceptance of clients, and encourage the expression of their views, feelings, and ideas.
• Use active listening skills, asking questions, providing feedback, paraphrasing, clarifying, reflecting, and summarizing to build trust.

Building a Therapeutic Relationship

• Demonstrate respect and acceptance of clients to build trust and encourage open communication.
• Encourage the expression of views, feelings, and ideas, and maintain a non-judgmental attitude.
• Use active listening skills, asking questions, providing feedback, paraphrasing, clarifying, reflecting, and summarizing to build trust.

Goal of Therapeutic Communication

• Identify a patient's most important needs to provide efficient nursing care.
• Assess patient perceptions and problems to facilitate patient expression of emotions or feelings or concerns.
• Help patients realize, accept, and increase their self-respect.
• Clarify areas of conflict or anxiety with the nurse to build trust.

Active Listening

• Active listening is a dynamic process that includes hearing, processing, and interpreting words and hidden meanings.
• It requires attention, concentration, and practice to develop this skill.
• Active listening helps to understand not only the words but also the feelings and meaning behind them.

Interview Techniques

• The purpose of patient interviews is to gather information about patient health, values, and needs.
• Interviews help develop a nursing care plan to meet patient needs and build an effective nurse-patient relationship.
• Interviews are affected by physical setting, nurse behaviors, type of questions, and patient personality and behavior.

Three Phases of the Interview

• Introduction: greet the client, ensure privacy and comfort, introduce yourself, and explain the purpose of the interview.
• Body (Discussion): facilitate, collect, and record health history and data, keeping it patient-centered.
• Closing: clarify data, provide validation, and discuss next steps.

Interview Strategies

• Use open-ended questions to promote long answers with thoughts, feelings, and views.
• Use closed-ended questions to obtain specific information quickly.
• Use probing questions to seek more information.
• Use reflecting, paraphrasing, and summarizing to build rapport and clarify information.

Other Techniques

• Use empathetic statements to build rapport and show understanding.
• Use silence to allow patients to process their emotions and thoughts.
• Avoid using medical terminology that may confuse patients, and avoid expressing value judgments.