Podcast
Questions and Answers
Why is reflecting feelings considered important in nursing?
Why is reflecting feelings considered important in nursing?
What is one possible reason for using silence in nursing communication?
What is one possible reason for using silence in nursing communication?
In what situation can silence be counterproductive in nursing communication?
In what situation can silence be counterproductive in nursing communication?
What is the significance of summarizing information during a nurse-patient interview?
What is the significance of summarizing information during a nurse-patient interview?
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Why should nurses avoid using medical terminology confusing to patients?
Why should nurses avoid using medical terminology confusing to patients?
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What issue can arise if there is inconsistency between a patient's words and body language?
What issue can arise if there is inconsistency between a patient's words and body language?
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Why might a patient feel uncomfortable if the nurse uses silence during communication?
Why might a patient feel uncomfortable if the nurse uses silence during communication?
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What is one potential benefit of allowing a patient time for silence during a conversation?
What is one potential benefit of allowing a patient time for silence during a conversation?
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Study Notes
Effective Communication
- Prepare the environment by considering privacy, background noise, and distractions to promote effective communication.
- Comfort and engage the listener's attention by speaking clearly and using appropriate terminology with a relevant tone.
- Maintain eye contact where culturally appropriate and seek clarification when needed.
- Use body language congruent with words to convey confidence and sincerity.
Therapeutic Communication
- A therapeutic relationship is built on trust, respect, and empathy between the patient and healthcare worker.
- Components of a therapeutic relationship include rapport, empowerment, and collaboration.
- Demonstrate respect and acceptance of clients, and encourage the expression of their views, feelings, and ideas.
- Use active listening skills, asking questions, providing feedback, paraphrasing, clarifying, reflecting, and summarizing to build trust.
Building a Therapeutic Relationship
- Demonstrate respect and acceptance of clients to build trust and encourage open communication.
- Encourage the expression of views, feelings, and ideas, and maintain a non-judgmental attitude.
- Use active listening skills, asking questions, providing feedback, paraphrasing, clarifying, reflecting, and summarizing to build trust.
Goal of Therapeutic Communication
- Identify a patient's most important needs to provide efficient nursing care.
- Assess patient perceptions and problems to facilitate patient expression of emotions or feelings or concerns.
- Help patients realize, accept, and increase their self-respect.
- Clarify areas of conflict or anxiety with the nurse to build trust.
Active Listening
- Active listening is a dynamic process that includes hearing, processing, and interpreting words and hidden meanings.
- It requires attention, concentration, and practice to develop this skill.
- Active listening helps to understand not only the words but also the feelings and meaning behind them.
Interview Techniques
- The purpose of patient interviews is to gather information about patient health, values, and needs.
- Interviews help develop a nursing care plan to meet patient needs and build an effective nurse-patient relationship.
- Interviews are affected by physical setting, nurse behaviors, type of questions, and patient personality and behavior.
Three Phases of the Interview
- Introduction: greet the client, ensure privacy and comfort, introduce yourself, and explain the purpose of the interview.
- Body (Discussion): facilitate, collect, and record health history and data, keeping it patient-centered.
- Closing: clarify data, provide validation, and discuss next steps.
Interview Strategies
- Use open-ended questions to promote long answers with thoughts, feelings, and views.
- Use closed-ended questions to obtain specific information quickly.
- Use probing questions to seek more information.
- Use reflecting, paraphrasing, and summarizing to build rapport and clarify information.
Other Techniques
- Use empathetic statements to build rapport and show understanding.
- Use silence to allow patients to process their emotions and thoughts.
- Avoid using medical terminology that may confuse patients, and avoid expressing value judgments.
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Description
Test your knowledge on promoting effective communication in a trusted environment, including privacy, using appropriate terminology, engaging the listener's attention, and more. Explore how to engage in therapeutic communication in a professional relationship between patient and healthcare worker.
