Risk Management Overview and Process

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Questions and Answers

What factor is NOT considered in determining risk severity in a risk matrix?

  • Severity of consequences
  • Risk control measures
  • Likely occurrence
  • External funding sources (correct)

What is one of the main controls in managing risk relevant to hospitality and tourism?

  • Reducing service delivery
  • Increasing marketing efforts
  • Extensive training in food safety (correct)
  • Higher room rates

What is the purpose of risk monitoring?

  • To increase service prices
  • To audit financial reports
  • To assess and improve future management plans (correct)
  • To eliminate all potential risks

Which of the following is NOT a step in risk control?

<p>Increasing marketing strategies (D)</p> Signup and view all the answers

Risk reassessment includes which of the following activities?

<p>Prioritizing identified risks (B)</p> Signup and view all the answers

What aspect of risk management focuses on examining and documenting the effectiveness of responses?

<p>Risk audits (D)</p> Signup and view all the answers

What is the primary goal of risk management?

<p>To minimize the adverse effects of risk on an organization (D)</p> Signup and view all the answers

Which of the following is a technique for risk monitoring?

<p>Variance and trend analysis (C)</p> Signup and view all the answers

What is a common misconception about the consequences of risk?

<p>All consequences are considered negative. (A)</p> Signup and view all the answers

Which of the following is NOT considered a source of risk?

<p>Employee motivation (C)</p> Signup and view all the answers

In the risk management process, what is the purpose of the 'assessment' phase?

<p>To calculate risk levels based on identified threats (A)</p> Signup and view all the answers

Which of the following encompasses the evaluation of threats to human life and property in risk management?

<p>Risk identification (B)</p> Signup and view all the answers

What does effective risk management aim to prevent?

<p>Health and safety incidents (A)</p> Signup and view all the answers

Which of the following best defines 'risk' in the context of risk management?

<p>A situation involving exposure to danger (A)</p> Signup and view all the answers

What aspect of risk management can help in the decision-making process?

<p>Using a risk matrix for assessment (C)</p> Signup and view all the answers

Which step follows risk evaluation in the risk management process?

<p>Risk monitoring (B)</p> Signup and view all the answers

What is the primary purpose of risk evaluation?

<p>To compare risk against predefined objectives (A)</p> Signup and view all the answers

Which of the following describes risk avoidance?

<p>Choosing to not engage in high-risk activities (C)</p> Signup and view all the answers

What role does feedbacking and meetings play in risk management?

<p>They address weak points and threats identified (C)</p> Signup and view all the answers

Which action is NOT a part of risk mitigation?

<p>Taking no action and accepting the risk (C)</p> Signup and view all the answers

In risk sharing and transfer, which entity is typically involved?

<p>Insurance companies or partners (A)</p> Signup and view all the answers

What is the last resort when it comes to managing risks?

<p>Risk acceptance (C)</p> Signup and view all the answers

Which of the following best represents risk sharing?

<p>Collaborating with a security agency for a concert (C)</p> Signup and view all the answers

What is the significance of evaluating weak areas in a risk management plan?

<p>To prevent potential threats from impacting the plan (B)</p> Signup and view all the answers

What is the primary task assigned to the newly employed nurse's assistant?

<p>Pack washed instruments onto trays (D)</p> Signup and view all the answers

What procedure do nurses follow after washing the trays and instruments?

<p>Sterilise them in high-temperature sterilisers (A)</p> Signup and view all the answers

What has contributed to the increase in the number of operations carried out by the hospital?

<p>Increasing waiting lists for elective surgery (C)</p> Signup and view all the answers

What safety hazard is commonly associated with the washing area where nurses work?

<p>Wet tiled floors leading to slips (C)</p> Signup and view all the answers

Which component is NOT a part of the risk management process as outlined in the content?

<p>Evacuate (B)</p> Signup and view all the answers

How are the surgical instruments transported after they are sterilised?

<p>Loaded onto trolleys for transfer to the theatre (A)</p> Signup and view all the answers

What issue has the hospital faced that prompted changes in procedures?

<p>Rising waiting lists for elective surgery (A)</p> Signup and view all the answers

What is a required task performed by nurses before sterilising theatre trays?

<p>Wrap instruments in cloth (A)</p> Signup and view all the answers

Flashcards

Risk Management

The process of identifying, assessing, and controlling threats to an organization's capital and earnings.

Sources of Risks

Financial uncertainty, legal liabilities, strategic management errors, accidents, and natural disasters can all be risks.

Risk Management Process

The process of making and carrying out decisions to minimize the negative impact of risk on an organization.

Risk

A situation that involves exposure to danger.

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Identify Risks

The first step in the risk management process involves identifying potential threats to an organization.

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Evaluate Risks

This involves assessing the likelihood and potential impact of each identified risk.

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Control Risks

The process of controlling and managing identified and assessed risks.

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Monitor Risks

Regularly monitoring and reviewing the effectiveness of risk management strategies.

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Risk Matrix

A tool used to visually assess the severity of consequences and likelihood of occurrence of risks. It typically uses two axes: one for severity and the other for likelihood.

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Controlling Risk

Actions taken to reduce the likelihood or impact of a risk. Examples in hospitality include training staff on food safety and providing PPE.

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Risk Monitoring

The process of regularly checking the effectiveness of risk management plans and identifying new or emerging risks.

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Risk Reassessment

The process of reviewing and updating risk assessments based on changes in the environment or new information.

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Risk Audits

A structured process for evaluating the effectiveness of risk management practices within an organization.

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Variance and Trend Analysis

A technique used to analyze trends or variations in risk data over time, helping to identify patterns and predict future risks.

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Risk Identification

To identify and assess all potential risks that could affect a project or organization. This is the first step of the risk management process.

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Risk Assessment

The process of analyzing the severity and likelihood of risks to prioritize them for action.

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Performance Evaluation

Measuring the performance of a project or plan and identifying areas that need improvement.

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Reserve Analysis

Using available resources or options to address potential risks. It involves analyzing and comparing reserves with the level of risk.

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Feedbacking & Meetings

Regularly discussing and addressing identified risks to minimize their impact.

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Evaluation

Examining the relevance, effectiveness, and impact of a plan to determine its success.

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Risk Evaluation

Deciding the level of risk that is acceptable and taking action to prevent or reduce the impact of high-risk situations.

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Risk Avoidance

Avoiding activities or decisions that have a high risk of negative consequences.

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Risk Mitigation

Taking actions to reduce the severity and seriousness of a threat.

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Assess Risk

This involves making a judgment on how significant each risk is. Risks are categorized based on their likelihood and potential impact. This helps prioritize which risks need immediate attention and which can be managed later.

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What is Not Acceptable

In the context of risk management, this refers to actions or conditions that are not acceptable. This could include activities that potentially lead to harm to individuals, property, or the environment. By clearly defining what is unacceptable, it sets boundaries and informs decisions about risk mitigation.

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Study Notes

Risk Management Overview

  • Risk management is the process of identifying, assessing, and controlling threats to an organization's capital and earnings.
  • These threats can stem from various sources, including financial uncertainty, legal liabilities, strategic errors, accidents, and natural disasters.
  • The aim of risk management is to minimize the adverse effects of risk on the organization.
  • Risk is defined as a situation involving exposure to danger.

Risk Management Process

  • The risk management process involves several key steps: Identify, Assess, Evaluate, Control, and Monitor.
  • Identifying potential risks that endanger human life, property, and food safety is crucial. Enterprise standards and legislation related to protecting lives and property must be applied. This isn't limited to customers, but also includes personnel, stakeholders, visitors and the wider public. Injuring anyone or losing property can be a threat.
  • Assessing risks involves determining potential impacts (e.g., injury, illness, loss of property) and the likelihood of each risk occurring.
  • Evaluating involves examining whether the identified risks are significant and if they can affect the organization's overall objectives.
  • Controlling risks involves implementing strategies to mitigate risk. This could include actions like reducing the consequence of risk, making areas safer, and implementing better procedures. Correcting weak points and threats is critical.
  • Monitoring risks involves tracking and reviewing risk levels, and re-evaluating them periodically to determine if new risks are emerging or if existing risks have intensified.

Risk Assessment

  • Risk assessment is a crucial aspect of risk management. It involves analyzing the likelihood of an event, and the severity of the consequences, to quantitatively measure risks within an organization.
  • Determining possible impacts like injuries, sickness, loss of property, or death is common in risk assessment.
  • A risk matrix, often a 5x5 matrix, lists likelihood of occurrences on one axis and severity of consequences on the other axis.
  • The example matrix provided demonstrates how to assess risk based on likelihood and severity.
  • Qualitative data, like observing and analyzing risk, is used to determine the risk level.

Risk Matrix Example

  • A 5x5 matrix assesses risk levels, relating likelihood and consequence.
  • Likelihood categories (Rare, Unlikely, Possible, Likely, Almost Certain) are paired with consequence categories (Insignificant through Extreme).
  • The intersection of these categories defines a risk level.

Controlling Risk

  • Controlling risk involves actions to reduce likelihood and the consequence of risks through various strategies.
  • Control methods include improving workplace hygiene, implementing proper food safety procedures, and ensuring equipment is functional, as well as preventing or minimizing accidents and disasters.
  • Additional security measures and training are needed in risk control.
  • Regular risk assessments and reviews are important to stay apprised of new developments and threats.

Risk Monitoring

  • Risk monitoring is essential for continually tracking the effectiveness of risk management plans.
  • This ongoing monitoring improves current and future management by continually assessing progress, outcomes, and impacts of risk management programs.
  • It involves keeping track of identified risks, residual risks, and new risks.

Risk Reassessment

  • Risk reassessment involves reviewing identified risks and the effectiveness of risk response plans.
  • Organizations should scrutinize the identified weaknesses and strengths associated with threats and capitalize on the strengths and positive outcomes.
  • Prioritization of risks is important to focus on those with high impact and likelihood first.
  • Tools like audits, variance analysis, and trends analysis are used during risk reassessment, and reserve analysis to evaluate the contingency measures.
  • Feedback mechanisms and regular meetings support ongoing risk management.

Evaluating Risk

  • Evaluation of a risk plan's relevance, effectiveness, efficiency, and impact, is crucial.
  • Risk evaluation should be compared with pre-defined goals, and a thorough examination of potential problems during implementation is essential.
  • Risk mitigation, avoidance, transfer, and acceptance are various methods for dealing with risks in an organization depending on various factors.

Case Study: Hospital Sterile Supply Department (CSSD)

  • The case study details the scenario of a hospital CSSD, listing hazards like unsafe floor conditions, bending concerns, and limited staff.

Activity #2 (Picture Analysis):

  • Apply risk management to the pictured scenario (e.g., motorcycle transporting pigs).
  • Use the process - identify, assess, evaluate, monitor, and control.

Activity #3 (What is NOT Acceptable):

  • Use a 5x5 risk matrix to determine risks that are not acceptable/not worth considering.

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