Risk Management & Negligence Chapter 9

Chapter 9 - Risk Management & Negligence

• Negligence is an unintentional tort causing injury (physical, property, or reputational). It lacks intent to harm.
• Forms of Negligence:
  • Act of Omission: Failing to do something one should have done.
  • Act of Commission: Doing something one shouldn't have done.
• Elements of Negligence: Duty, Breach of Duty, Proximate Cause, Damages.
• Obligations: Defining how one fulfills duties to prevent unreasonable risks of harm to participants.
  • Examples of Obligations: Warning, supervision, safe environment, equipment, first aid.
• Risk Management Plans: Documents outlining how project teams identify, assess, manage, and respond to risks.
  • Crisis Management: Guidelines for organizational response to critical situations.
  • Communication Plans: Outlining how to share important information with stakeholders.

Chapter 10 - Event Staffing

• Organizational Structure: Charts displaying the organization's structure for efficient workflow and decision-making.
  • Tall Structure: Many levels, narrow supervisor span, less workload for supervisors.
  • Flat Structure: Fewer levels, broader supervisor span, greater autonomy and flexibility, higher workloads.
• Staffing Factors: Factors considered when staffing events, including event scale, culture, location, type, duration, and timing.
• Parallel Scheduling: Performing tasks concurrently.
• Serial Scheduling: Performing tasks sequentially.
• Volunteer Staffing: Considerations include skills, experience, motivation, personality, and interpersonal skills, physical/emotional readiness, and event background.

Chapter 11 - Event Service & Logistics

• Event Timelines: Detailed schedules or plans outlining the flow and timing of events.
  • Phases: Research, planning, coordination, and evaluation are included in timelines.
• Event Rundown: Detailed plan that outlines the flow and tasks of the event.
• Event Timeline: Sequential listing of tasks involved in the event.
• Calculating Attendee Data: A process dependent on the event type.

Chapter 12 & 13 - Event Day Management & Post-Event Details & Evaluation

• Event Day Tools:
  • Schedules and Checklists: Organized list of actions for before, during, and after events.
  • Contact Lists: Ensuring communication with appropriate personnel.
  • Event Timelines: Outlines each stage of the event.
  • Event Scripts: Information for announcers, hosts, or emcees.
• Team Introductions: Staff knowing their colleagues.
• Event Considerations: Issues surrounding the event and facilities.
• Chain of Command: Identifying supervisors and management levels.
• Responsibility Overview: Clear expectations for all staff members.
• Traffic Flow: Ingress and egress details (entry/exit)
• Journey Map outlining route for all attendees

Evaluation/Follow-up

• Sponsor Follow-Up: Maintaining relationships with sponsors after the event.
• Attendance Evaluation: Comparing current event attendance to past events or similar events.
• Budget Evaluation: Assessing and updating event budgets.
• Staff Evaluation:
  • Benchmarking: Comparing performance against industry best practices.
  • Management by Wandering Around (MBWA): Staying in frequent communication with staff.
• Attendee Surveys: Collecting feedback from attendees.

This quiz covers the key concepts of negligence and risk management as outlined in Chapter 9. Learn about the different forms of negligence, its essential elements, and the obligations required to ensure safety. Additionally, explore the structures of risk management plans and their importance in addressing potential crises.