Podcast
Questions and Answers
What is the primary purpose of the maintenance forms?
What is the primary purpose of the maintenance forms?
- To document the tour staff's performance
- To initiate repairs and services to gear and equipment (correct)
- To outline safety protocols for emergency situations
- To log passengers and their personal information
When calling for emergency assistance, what is the recommended action?
When calling for emergency assistance, what is the recommended action?
- Wait for the operator to call you first
- Speak in a loud voice to get the operator's attention
- Stay on the line until instructed to hang up (correct)
- Hang up immediately after explaining the situation
What do hazard identification forms aim to achieve?
What do hazard identification forms aim to achieve?
- To track the number of group members on a tour
- To provide a list of authorized personnel
- To record information about identified threats and risks (correct)
- To outline standard operational procedures for tours
What is a key principle of the Standard Operating Procedure (SOP) for tour staff?
What is a key principle of the Standard Operating Procedure (SOP) for tour staff?
Which situation should be reported by tour staff as per established procedures?
Which situation should be reported by tour staff as per established procedures?
What is the primary responsibility when identifying a problem within a group?
What is the primary responsibility when identifying a problem within a group?
Which of the following is NOT a part of conducting a comprehensive pre-departure briefing?
Which of the following is NOT a part of conducting a comprehensive pre-departure briefing?
What should be monitored during activities to ensure group cohesion?
What should be monitored during activities to ensure group cohesion?
Which aspect is essential for overseeing activities and directing actions effectively?
Which aspect is essential for overseeing activities and directing actions effectively?
What is a primary action to take when suspicious behavior is noticed during a tour?
What is a primary action to take when suspicious behavior is noticed during a tour?
When distributing personal protective clothing and equipment, which should be prioritized?
When distributing personal protective clothing and equipment, which should be prioritized?
What does maintaining a visible presence during activities help with?
What does maintaining a visible presence during activities help with?
Which of the following actions should be taken if someone fails to comply with safety protocols?
Which of the following actions should be taken if someone fails to comply with safety protocols?
What is the primary action tour guides should take when they identify risks during a tour?
What is the primary action tour guides should take when they identify risks during a tour?
Which of the following is NOT a generic solution to address security breaches?
Which of the following is NOT a generic solution to address security breaches?
What should be avoided in response to unusual occurrences reported by tour group members?
What should be avoided in response to unusual occurrences reported by tour group members?
When addressing security breaches, what is the importance of capturing evidence?
When addressing security breaches, what is the importance of capturing evidence?
Which response is advisable when faced with a problem during a tour?
Which response is advisable when faced with a problem during a tour?
What should a tour guide do if a group member reports feeling ill during a tour?
What should a tour guide do if a group member reports feeling ill during a tour?
Which action is essential when managing a group during a security issue?
Which action is essential when managing a group during a security issue?
What type of situations require tour guides to notify group members?
What type of situations require tour guides to notify group members?
What is the primary purpose of risk evaluation?
What is the primary purpose of risk evaluation?
Which action is NOT recommended following a risk evaluation?
Which action is NOT recommended following a risk evaluation?
Which governmental organization is primarily responsible for enforcing OSH policies and practices?
Which governmental organization is primarily responsible for enforcing OSH policies and practices?
What is one of the roles of tourism-related organizations in terms of risk management?
What is one of the roles of tourism-related organizations in terms of risk management?
What is one of the laws associated with the Department of Labor and Employment regarding workplace safety?
What is one of the laws associated with the Department of Labor and Employment regarding workplace safety?
How does the Department of Health contribute to workplace safety?
How does the Department of Health contribute to workplace safety?
Which of the following is NOT a consideration for risk treatment options?
Which of the following is NOT a consideration for risk treatment options?
What does the Act of Strengthening Compliance with OSH standards aim to address?
What does the Act of Strengthening Compliance with OSH standards aim to address?
What is a critical factor that influences the nature of equipment used by operators?
What is a critical factor that influences the nature of equipment used by operators?
What should organizations ensure regarding the items they provide for users?
What should organizations ensure regarding the items they provide for users?
Which of the following is included in the emergency management plan?
Which of the following is included in the emergency management plan?
What may occur due to the loss or absence of key staff during an emergency?
What may occur due to the loss or absence of key staff during an emergency?
What is a likely consequence of faults and malfunctions in organizational equipment?
What is a likely consequence of faults and malfunctions in organizational equipment?
Which aspect is least likely to influence the available funds for necessary equipment?
Which aspect is least likely to influence the available funds for necessary equipment?
What is crucial for ensuring items are available when needed?
What is crucial for ensuring items are available when needed?
Which type of information might be lost if data loss occurs?
Which type of information might be lost if data loss occurs?
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Study Notes
Risk Evaluation and Actions
- Risk evaluation compares risk analysis results with established risk criteria to determine necessary actions.
- Possible actions include: doing nothing, considering risk treatment options, further analysis, maintaining controls, or reconsidering objectives.
Department of Labor and Employment (DOLE)
- DOLE is responsible for implementing and enforcing occupational safety and health (OSH) policies.
- Key laws include:
- Presidential Decree 626 for Employee Compensation.
- Anti-sexual harassment laws.
- RA 9165, the Comprehensive Drugs Act of 2002.
- RA 8504, the National HIV/AIDS Law of 1998.
- RA 11058, the OSH Compliance Act.
Compliance and Incident Reduction
- Organizations must develop safety and security policies to comply with laws and avoid penalties.
- Aim to reduce accidents and injuries, minimizing legal issues and maintaining public reputation.
Ethical Business Operations
- Ethical conduct should integrate into all operations.
- Ensuring the availability and suitability of items provided for clients is crucial.
- Regular inspections and maintenance must be conducted.
Emergency Management Planning
- Key areas include power failure, loss of key staff, and disaster recovery strategies.
Equipment and Systems
- Equipment choice varies based on operators' experiences, past incidents, threat analysis, funding, and threat location.
- Examples of systems include reservation and booking systems.
Contingency Planning
- Address malfunctions of organizational equipment promptly.
- Ensure cohesive group actions and effective communication to navigate potential issues.
Pre-Departure Briefing
- Comprehensive briefings should cover safety issues, risk reduction protocols, and consequences for non-compliance.
Personal Protective Equipment (PPE)
- Distribute appropriate PPE to ensure the safety of participants during activities.
Addressing On-Tour Risks
- Tour guides must implement established responses when identifying risks or breaches.
- Responses include notifying the group, controlling access, and removing individuals from dangerous situations.
Reporting Procedures
- Complete essential documentation such as maintenance forms, hazard identification forms, and tour/travel logs.
- Stay on the line during emergency calls, maintain calm, and follow operator instructions.
Serious Risks and Security Breaches
- Standard Operating Procedures (SOP) guide staff to identify and report serious risks and hazards effectively.
- Overreporting is encouraged to ensure safety, covering issues like faulty equipment or unauthorized persons.
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