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Questions and Answers

Which strategy is least effective for building trust during patient-provider interactions?

  • Asking open-ended questions
  • Using complex medical jargon (correct)
  • Empathizing with patients
  • Seating during consultations
  • What does the 'T' in the BATHE technique stand for?

  • Timeliness
  • Treatment
  • Talk
  • Trouble (correct)
  • Which of the following is NOT a recommended practice for healthcare communication?

  • Keeping communications confidential
  • Hiring culturally competent staff
  • Engaging in casual discussions about patient cases (correct)
  • Asking background questions
  • Why is it important for healthcare providers to speak in plain language?

    <p>To enhance patient understanding of their health</p> Signup and view all the answers

    What is the purpose of asking patients open-ended questions?

    <p>To encourage them to discuss their concerns freely</p> Signup and view all the answers

    Which of the following is NOT considered a quality essential for healthcare providers?

    <p>Time management skills</p> Signup and view all the answers

    What role do healthcare providers primarily serve in relation to community health?

    <p>Ensuring access and quality health care</p> Signup and view all the answers

    How does effective communication impact patient care according to the material?

    <p>It helps patients feel safe to communicate honestly.</p> Signup and view all the answers

    Which of the following groups does NOT typically classify as healthcare providers?

    <p>Accountants working in healthcare facilities</p> Signup and view all the answers

    What is considered a critical outcome of effective healthcare communication?

    <p>Optimal patient care and understanding of treatment plans</p> Signup and view all the answers

    Study Notes

    NS-CHC 101, Unit 9: Provider Communication

    • Course title: NS-CHC 101
    • Unit number: 9
    • Unit topic: Provider Communication
    • Instructor: Dr. Veena M Joseph
    • Date: 26, 2022

    Learning Objectives

    • Define and identify healthcare providers in different settings
    • Enumerate essential qualities of healthcare providers/professionals
    • Discuss roles of healthcare providers
    • Discuss importance of communication in healthcare
    • Explain strategies for effective healthcare communication

    Who is a Healthcare Provider/Professional?

    • A healthcare provider is a provider of medical or health services.
    • According to the American Medical Association (AMA), a healthcare professional is anyone with the education, training, and necessary licensing to perform a medical service.
    • Healthcare providers include hospitals, doctors, nurses, clinics, nursing homes, medical practitioners, nutritionists, and dieticians, among others.

    Healthcare Providers (Diagram)

    • Diagram displays a circular layout of healthcare providers in various settings, grouped together and organized with relationships to patients and families.
    • Includes, for example, Office Nurses & Medical Assistants, Physicians & APPs, Registration, Front Office Staff, Social Workers, Behavioral Health, Wellness Coach, Telehealth Coordinator, etc.

    Healthcare Providers in the Hospital Setting

    • Diagram displays a layout showing Physician, Nurse, Pharmacist, and Allied Health Professionals in a healthcare setting.
    • Physician leads rounds, updates team on patient history, results, treatment response, reviews medication history and summaries the team inputs.
    • Nurse monitors vital signs, safety checks (catheters, IVs, VTE, infections, pressure ulcers, falls), provides updates on patient status, and monitors medication.
    • Pharmacist reviews medication, checks prescriptions, reviews drug charts, and performs similar duties.
    • Allied Health professionals provide care updates, discharge summaries, and follow-up arrangements.

    Healthcare Providers in the Community Setting

    • Diagram displays a decentralized layout showing Specialty Pharmacies, Ambulatory Care Clinics, Primary Care Offices, Community Pharmacies, Long Term Care Facilities, Community Based Organizations, Hospice Care, Managed Care, Employer Worksites, and Home care services.
    • This describes many healthcare facilities available in the community.

    Qualities of a Healthcare Provider/Professional

    • Emotional stability
    • Empathy
    • Communication and interpersonal skills
    • Attention to detail
    • Problem-solving skills
    • Technical skill and knowledge
    • Nurturing a team environment
    • Motivational skills

    Roles of Health Care Providers

    • Maintain general health of patients
    • Improve access and quality healthcare for the population
    • Provide essential services to promote health, prevent diseases, and deliver healthcare to individuals, families, and communities

    Professional Roles of Healthcare Providers

    • Detailed descriptions of roles such as Occupational Therapists, Social Workers, Youth Workers, Doctors, Consultants, Healthcare Assistants, Care Assistants, Health Visitors, and Care Managers.

    Why is Communication Important in Health Care?

    • Effective communication in healthcare can impact life-or-death situations.
    • Patients must feel safe to communicate honestly and openly to receive appropriate treatment.
    • Healthcare providers need to convey treatment plans and health education clearly, concisely, empathetically, and accessibly.
    • Administrators and providers must share information ethically and responsibly while protecting patient confidentiality.
    • Patient perceptions of quality healthcare are highly dependent on the quality of interactions with healthcare providers

    Strategies for Effective Health Care Communication

    • Sit down and be humble: Patients and providers can build trust more easily when seated.
    • Ask open-ended questions using the BATHE technique: to solicit more information.
      • Background, affect, trouble or obstacles, and handling or coping mechanisms are involved in the technique
    • Speak in plain language: Avoid medical jargon.
    • Keep communications confidential: Limit access to patient files, and avoid casual discussions outside the care team.
    • Hire interpreters and culturally competent staff: Promote effective communication for all patients.

    Excluded elements from effective communication

    • Being humble
    • Empathizing
    • Maintaining confidentiality
    • Communicating using medical terms

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