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Questions and Answers
Which strategy is least effective for building trust during patient-provider interactions?
Which strategy is least effective for building trust during patient-provider interactions?
What does the 'T' in the BATHE technique stand for?
What does the 'T' in the BATHE technique stand for?
Which of the following is NOT a recommended practice for healthcare communication?
Which of the following is NOT a recommended practice for healthcare communication?
Why is it important for healthcare providers to speak in plain language?
Why is it important for healthcare providers to speak in plain language?
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What is the purpose of asking patients open-ended questions?
What is the purpose of asking patients open-ended questions?
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Which of the following is NOT considered a quality essential for healthcare providers?
Which of the following is NOT considered a quality essential for healthcare providers?
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What role do healthcare providers primarily serve in relation to community health?
What role do healthcare providers primarily serve in relation to community health?
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How does effective communication impact patient care according to the material?
How does effective communication impact patient care according to the material?
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Which of the following groups does NOT typically classify as healthcare providers?
Which of the following groups does NOT typically classify as healthcare providers?
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What is considered a critical outcome of effective healthcare communication?
What is considered a critical outcome of effective healthcare communication?
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Study Notes
NS-CHC 101, Unit 9: Provider Communication
- Course title: NS-CHC 101
- Unit number: 9
- Unit topic: Provider Communication
- Instructor: Dr. Veena M Joseph
- Date: 26, 2022
Learning Objectives
- Define and identify healthcare providers in different settings
- Enumerate essential qualities of healthcare providers/professionals
- Discuss roles of healthcare providers
- Discuss importance of communication in healthcare
- Explain strategies for effective healthcare communication
Who is a Healthcare Provider/Professional?
- A healthcare provider is a provider of medical or health services.
- According to the American Medical Association (AMA), a healthcare professional is anyone with the education, training, and necessary licensing to perform a medical service.
- Healthcare providers include hospitals, doctors, nurses, clinics, nursing homes, medical practitioners, nutritionists, and dieticians, among others.
Healthcare Providers (Diagram)
- Diagram displays a circular layout of healthcare providers in various settings, grouped together and organized with relationships to patients and families.
- Includes, for example, Office Nurses & Medical Assistants, Physicians & APPs, Registration, Front Office Staff, Social Workers, Behavioral Health, Wellness Coach, Telehealth Coordinator, etc.
Healthcare Providers in the Hospital Setting
- Diagram displays a layout showing Physician, Nurse, Pharmacist, and Allied Health Professionals in a healthcare setting.
- Physician leads rounds, updates team on patient history, results, treatment response, reviews medication history and summaries the team inputs.
- Nurse monitors vital signs, safety checks (catheters, IVs, VTE, infections, pressure ulcers, falls), provides updates on patient status, and monitors medication.
- Pharmacist reviews medication, checks prescriptions, reviews drug charts, and performs similar duties.
- Allied Health professionals provide care updates, discharge summaries, and follow-up arrangements.
Healthcare Providers in the Community Setting
- Diagram displays a decentralized layout showing Specialty Pharmacies, Ambulatory Care Clinics, Primary Care Offices, Community Pharmacies, Long Term Care Facilities, Community Based Organizations, Hospice Care, Managed Care, Employer Worksites, and Home care services.
- This describes many healthcare facilities available in the community.
Qualities of a Healthcare Provider/Professional
- Emotional stability
- Empathy
- Communication and interpersonal skills
- Attention to detail
- Problem-solving skills
- Technical skill and knowledge
- Nurturing a team environment
- Motivational skills
Roles of Health Care Providers
- Maintain general health of patients
- Improve access and quality healthcare for the population
- Provide essential services to promote health, prevent diseases, and deliver healthcare to individuals, families, and communities
Professional Roles of Healthcare Providers
- Detailed descriptions of roles such as Occupational Therapists, Social Workers, Youth Workers, Doctors, Consultants, Healthcare Assistants, Care Assistants, Health Visitors, and Care Managers.
Why is Communication Important in Health Care?
- Effective communication in healthcare can impact life-or-death situations.
- Patients must feel safe to communicate honestly and openly to receive appropriate treatment.
- Healthcare providers need to convey treatment plans and health education clearly, concisely, empathetically, and accessibly.
- Administrators and providers must share information ethically and responsibly while protecting patient confidentiality.
- Patient perceptions of quality healthcare are highly dependent on the quality of interactions with healthcare providers
Strategies for Effective Health Care Communication
- Sit down and be humble: Patients and providers can build trust more easily when seated.
- Ask open-ended questions using the BATHE technique: to solicit more information.
- Background, affect, trouble or obstacles, and handling or coping mechanisms are involved in the technique
- Speak in plain language: Avoid medical jargon.
- Keep communications confidential: Limit access to patient files, and avoid casual discussions outside the care team.
- Hire interpreters and culturally competent staff: Promote effective communication for all patients.
Excluded elements from effective communication
- Being humble
- Empathizing
- Maintaining confidentiality
- Communicating using medical terms
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