Retail Marketing: Point of Sale Materials

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Who is responsible for arranging the Food Handler Certification training session?

Outlet Manager (correct)
Barista
Trade Marketing
Quality Assurance and Halal Department

How long do Zurista have to complete the Food Handler Certification training after joining?

Within two months
Within a week
Within a month (correct)
Within three months

What is the primary purpose of the Food Handler Certification training?

To educate individuals on proper cleaning and ware washing
To educate individuals on proper handling, preparation, and storage of food (correct)
To educate individuals on proper handling and preparation of coffee
To educate individuals on personal health and hygiene

What is the importance of Handwashing and bare hand contact in Outlet Health & Safety?

It is a crucial aspect of safeguarding the outlet and well-being of Zurista and customers (D) Signup and view all the answers

What type of POSM is used for a specific campaign or promotion?

Campaign POSM (D) Signup and view all the answers

What is the primary goal of Outlet Health & Safety?

To safeguard the outlet against any potential hazards that could impact both the product and the well-being of the Zurista and customers (A) Signup and view all the answers

What is the primary purpose of the Food Safety practices in the preparation of ice and Frappe drinks?

To minimize the risk of contamination (C) Signup and view all the answers

What is the significance of complying with Food Safety practices during preparation?

To prevent foodborne illnesses (A) Signup and view all the answers

What is the primary focus of the Machinery handling SOPs?

To ensure machine safety (A) Signup and view all the answers

What is the role of the OS/OM in assessing knowledge on shift?

To assess knowledge and provide feedback (D) Signup and view all the answers

What is the primary purpose of the CS Pass?

To evaluate customer service skills (B) Signup and view all the answers

What is the significance of the B1 Pass in the context of coffee skill knowledge?

To assess coffee preparation skills (C) Signup and view all the answers

What is the process of adjusting an espresso machine to produce consistently high-quality espresso shots called?

Coffee calibration (A) Signup and view all the answers

What is the purpose of a tamper mat in a coffee shop?

To level the coffee grounds (D) Signup and view all the answers

What are the two sizes of hot cups used in ZUS Coffee?

12oz and 16oz (B) Signup and view all the answers

What is the name of the machine that forces boiling water through a 'puck' of ground coffee and filter to produce a thick, concentrated coffee called espresso?

Coffee brewing machine (A) Signup and view all the answers

What is the name of the tool used to hold the coffee grounds in place during brewing?

Portafilter (A) Signup and view all the answers

What is the purpose of the knock box in a coffee shop?

To dispose of used coffee grounds (B) Signup and view all the answers