Podcast
Questions and Answers
I’d like to make a ______ for tonight at 7 pm.
I’d like to make a ______ for tonight at 7 pm.
reservation
I’d like to ______ a table for tonight at 7 pm.
I’d like to ______ a table for tonight at 7 pm.
reserve
Inquiries for table seats in a restaurant are usually expressed in the following way: I’d like to make a ______ for tonight at 7 pm.
Inquiries for table seats in a restaurant are usually expressed in the following way: I’d like to make a ______ for tonight at 7 pm.
reservation
There should be a procedure or 'house standard' in the restaurant, which specifies the guidelines on answering ______ calls.
There should be a procedure or 'house standard' in the restaurant, which specifies the guidelines on answering ______ calls.
Fine dining restaurants are also known as _______ tablecloth restaurants
Fine dining restaurants are also known as _______ tablecloth restaurants
A fine dining restaurant typically has a formal _______
A fine dining restaurant typically has a formal _______
One fine dining etiquette tip is to NOT place your phone or keys on the table as it _______ from the atmosphere
One fine dining etiquette tip is to NOT place your phone or keys on the table as it _______ from the atmosphere
In a fine dining restaurant, it is recommended to ask for assistance when selecting _______
In a fine dining restaurant, it is recommended to ask for assistance when selecting _______
Napkin placement in fine dining restaurants can be a concern; it should be placed to the left of the plate to signify the end of the meal or on the chair if leaving the _______
Napkin placement in fine dining restaurants can be a concern; it should be placed to the left of the plate to signify the end of the meal or on the chair if leaving the _______
Casual dining restaurants serve moderately-priced food in a _______ atmosphere
Casual dining restaurants serve moderately-priced food in a _______ atmosphere
Cafés typically serve coffee, tea, and light refreshments in a _______ environment
Cafés typically serve coffee, tea, and light refreshments in a _______ environment
Specialty restaurants emphasize on one particular food product or a type of _______ cuisine
Specialty restaurants emphasize on one particular food product or a type of _______ cuisine
A bar is a long raised narrow table designed for dispensing beer or other _______ drinks
A bar is a long raised narrow table designed for dispensing beer or other _______ drinks
Cafeterias are food establishments where guests select their food at a counter and carry it on a tray to a _______
Cafeterias are food establishments where guests select their food at a counter and carry it on a tray to a _______
Fast food restaurants offer limited choices of popular food at _______ prices
Fast food restaurants offer limited choices of popular food at _______ prices
Customer service in foodservice operations is defined by five characteristics: service level, service availability, level of standards, service reliability, and service _______
Customer service in foodservice operations is defined by five characteristics: service level, service availability, level of standards, service reliability, and service _______
An important phone etiquette is to answer the call within ______ rings.
An important phone etiquette is to answer the call within ______ rings.
In person communication happens when the customer comes into the establishment and communicates directly with the ______.
In person communication happens when the customer comes into the establishment and communicates directly with the ______.
Written requests for reservation via email are common for group, tour, & convention business, generally sent to the reservation department of the destination ______.
Written requests for reservation via email are common for group, tour, & convention business, generally sent to the reservation department of the destination ______.
Facsimile (fax) is a form of communication being replaced by ______.
Facsimile (fax) is a form of communication being replaced by ______.
On-line bookings via a website are made through the ______.
On-line bookings via a website are made through the ______.
Third party reservations involve using a reservation company to make a booking for ______.
Third party reservations involve using a reservation company to make a booking for ______.
The plural of person is ______, used to specify how many people will be coming.
The plural of person is ______, used to specify how many people will be coming.
Non-Smoking / Smoking sections in a restaurant refer to areas allowing or prohibiting ______.
Non-Smoking / Smoking sections in a restaurant refer to areas allowing or prohibiting ______.
A booth is a table with long cushion chairs around it, commonly found in ______.
A booth is a table with long cushion chairs around it, commonly found in ______.
Availability is a word used to ask if there are tables that can be ______ or not.
Availability is a word used to ask if there are tables that can be ______ or not.
Special Occasions may involve requesting special offers or arrangements from the restaurant for occasions like a wedding anniversary or a ______.
Special Occasions may involve requesting special offers or arrangements from the restaurant for occasions like a wedding anniversary or a ______.
An important thing to include in a restaurant booking request is your name, date/time, number of guests, and a contact ______.
An important thing to include in a restaurant booking request is your name, date/time, number of guests, and a contact ______.
The form serves as a check-list of information collected from guest before making any table reservation in the ______.
The form serves as a check-list of information collected from guest before making any table reservation in the ______.
Confirmation is done by dispatching a confirmation letter to the guest either thru email or a ______.
Confirmation is done by dispatching a confirmation letter to the guest either thru email or a ______.
Guarantees in terms of deposits are oftentimes required by some restaurants especially during busy periods of operation or for large volume of ______ orders.
Guarantees in terms of deposits are oftentimes required by some restaurants especially during busy periods of operation or for large volume of ______ orders.
After confirming a table reservation to the guest, we make a reservation record for each and every ______ made.
After confirming a table reservation to the guest, we make a reservation record for each and every ______ made.
Documents filed alphabetically are filed according to the first, and subsequent letter of the senders or receivers name, or according to the type of document, such as ______ and procedures.
Documents filed alphabetically are filed according to the first, and subsequent letter of the senders or receivers name, or according to the type of document, such as ______ and procedures.
Documents filed numerically are filed according to a number, such as a room number, account number, invoice number, or other ______ identifier.
Documents filed numerically are filed according to a number, such as a room number, account number, invoice number, or other ______ identifier.
Documents filed geographically are filed according to a location or designated ______.
Documents filed geographically are filed according to a location or designated ______.
Documents filed by subject cannot be filed in any other way except by their subject ______.
Documents filed by subject cannot be filed in any other way except by their subject ______.
Documents filed chronologically are filed in date or time ______.
Documents filed chronologically are filed in date or time ______.
Most restaurants will file all their reservations in Arrival Date order, with a backup system under alphabetical order being the guests ______.
Most restaurants will file all their reservations in Arrival Date order, with a backup system under alphabetical order being the guests ______.
Randy: I’d like to make a ______.
Randy: I’d like to make a ______.
Hostess: Thank you for calling Sakia Restaurant. How may I help you? Randy: I’d like to make a ______.
Hostess: Thank you for calling Sakia Restaurant. How may I help you? Randy: I’d like to make a ______.
Booking and reservation mean the same thing in the context of reserving a table at a restaurant.
Booking and reservation mean the same thing in the context of reserving a table at a restaurant.
Reservations at a restaurant can be made only via telephone.
Reservations at a restaurant can be made only via telephone.
It is necessary to greet the caller, identify oneself, and ask how to assist when receiving telephone reservations at a restaurant.
It is necessary to greet the caller, identify oneself, and ask how to assist when receiving telephone reservations at a restaurant.
Fast food restaurants are known for offering a wide variety of food choices at high prices.
Fast food restaurants are known for offering a wide variety of food choices at high prices.
Booth seating is commonly found in fast-food restaurants.
Booth seating is commonly found in fast-food restaurants.
A computerized reservation system provides real-time information about availability.
A computerized reservation system provides real-time information about availability.
In a fine dining restaurant, it is recommended to place your keys on the table.
In a fine dining restaurant, it is recommended to place your keys on the table.
Third party reservations involve making bookings through an external company.
Third party reservations involve making bookings through an external company.
Non-smoking/smoking sections in a restaurant refer to areas allowing or prohibiting alcohol consumption.
Non-smoking/smoking sections in a restaurant refer to areas allowing or prohibiting alcohol consumption.
Cafeterias are known for providing table service to guests.
Cafeterias are known for providing table service to guests.
An important phone etiquette is to answer calls within five rings.
An important phone etiquette is to answer calls within five rings.
Specialty restaurants focus on a wide variety of cuisines.
Specialty restaurants focus on a wide variety of cuisines.
External use documents are documents used internally within an establishment.
External use documents are documents used internally within an establishment.
Availability is a term used to inquire about the tables that can be reserved.
Availability is a term used to inquire about the tables that can be reserved.
Special occasions like anniversaries may involve requesting special offers from the restaurant.
Special occasions like anniversaries may involve requesting special offers from the restaurant.
Reservation forms are not important for any reservation system.
Reservation forms are not important for any reservation system.
The form is a check-list of information collected after making a table reservation in the restaurant.
The form is a check-list of information collected after making a table reservation in the restaurant.
Confirmation of a table reservation is always done in person, not through email or phone.
Confirmation of a table reservation is always done in person, not through email or phone.
Guarantees in terms of deposits are rarely required by restaurants, even during busy periods.
Guarantees in terms of deposits are rarely required by restaurants, even during busy periods.
Reservations are never recorded after confirming them to the guest.
Reservations are never recorded after confirming them to the guest.
Filing documents alphabetically means arranging them according to numbers.
Filing documents alphabetically means arranging them according to numbers.
Documents filed numerically are arranged according to a number, such as a room number.
Documents filed numerically are arranged according to a number, such as a room number.
Geographically filed documents are arranged based on the sender's location.
Geographically filed documents are arranged based on the sender's location.
Documents filed by subject can be classified in various other ways.
Documents filed by subject can be classified in various other ways.
Reservations at most restaurants are filed under Subject category.
Reservations at most restaurants are filed under Subject category.
Fine dining restaurants prioritize extensive menus over good quality service.
Fine dining restaurants prioritize extensive menus over good quality service.
Fine dining restaurants always guarantee window tables for guests.
Fine dining restaurants always guarantee window tables for guests.
Reservation records are never updated if there are any changes or modifications.
Reservation records are never updated if there are any changes or modifications.
Fine dining restaurants are typically lower-end and less fancy than casual dining restaurants
Fine dining restaurants are typically lower-end and less fancy than casual dining restaurants
In a fine dining restaurant, it is recommended to place your phone and keys on the table.
In a fine dining restaurant, it is recommended to place your phone and keys on the table.
Casual dining restaurants are positioned between fast food and fine dining establishments in terms of price and atmosphere.
Casual dining restaurants are positioned between fast food and fine dining establishments in terms of price and atmosphere.
A café setting is known for its formal social environment.
A café setting is known for its formal social environment.
Specialty restaurants focus on serving a wide variety of food products to cater to diverse customer preferences.
Specialty restaurants focus on serving a wide variety of food products to cater to diverse customer preferences.
Bar tables are designed for dispensing coffee and light refreshments.
Bar tables are designed for dispensing coffee and light refreshments.
Cafeterias usually provide table service with waitstaff attending to guests' needs.
Cafeterias usually provide table service with waitstaff attending to guests' needs.
Fast food restaurants are known for offering a wide selection of food choices at premium prices.
Fast food restaurants are known for offering a wide selection of food choices at premium prices.
Customer service in foodservice operations is defined by four characteristics: service level, service availability, level of standards, and service reliability.
Customer service in foodservice operations is defined by four characteristics: service level, service availability, level of standards, and service reliability.
Glassware, crockery, and cutlery are all examples of equipment categories required in a food and beverage service outlet.
Glassware, crockery, and cutlery are all examples of equipment categories required in a food and beverage service outlet.
A fine dining restaurant typically has a more casual atmosphere than a cafe.
A fine dining restaurant typically has a more casual atmosphere than a cafe.
In casual dining restaurants, guests typically need to carry their food on trays to their tables.
In casual dining restaurants, guests typically need to carry their food on trays to their tables.
Study Notes
Restaurant Reservations
- Inquiries for table seats in a restaurant are usually expressed as "I'd like to make a reservation for tonight at 7 pm."
- Fine dining restaurants are also known as white tablecloth restaurants.
Fine Dining Etiquette
- A fine dining restaurant typically has a formal atmosphere.
- One fine dining etiquette tip is to NOT place your phone or keys on the table as it detracts from the atmosphere.
- Napkin placement in fine dining restaurants can be a concern; it should be placed to the left of the plate to signify the end of the meal or on the chair if leaving the table.
Types of Restaurants
- Casual dining restaurants serve moderately-priced food in a relaxed atmosphere.
- Cafés typically serve coffee, tea, and light refreshments in a casual environment.
- Specialty restaurants emphasize on one particular food product or a type of cuisine.
- A bar is a long raised narrow table designed for dispensing beer or other drinks.
- Cafeterias are food establishments where guests select their food at a counter and carry it on a tray to a table.
- Fast food restaurants offer limited choices of popular food at low prices.
Communication
- Customer service in foodservice operations is defined by five characteristics: service level, service availability, level of standards, service reliability, and service responsiveness.
- An important phone etiquette is to answer the call within three rings.
- In person communication happens when the customer comes into the establishment and communicates directly with the staff.
- Written requests for reservation via email are common for group, tour, & convention business, generally sent to the reservation department of the destination hotel.
- Facsimile (fax) is a form of communication being replaced by email.
- On-line bookings via a website are made through the website.
- Third party reservations involve using a reservation company to make a booking for guests.
Reservations
- The plural of person is people, used to specify how many people will be coming.
- Non-Smoking / Smoking sections in a restaurant refer to areas allowing or prohibiting smoking.
- A booth is a table with long cushion chairs around it, commonly found in casual dining restaurants.
- Availability is a word used to ask if there are tables that can be reserved or not.
- Special Occasions may involve requesting special offers or arrangements from the restaurant for occasions like a wedding anniversary or a birthday.
- An important thing to include in a restaurant booking request is your name, date/time, number of guests, and a contact number.
Reservation Processes
- The form serves as a check-list of information collected from guest before making any table reservation in the restaurant.
- Confirmation is done by dispatching a confirmation letter to the guest either thru email or a phone call.
- Guarantees in terms of deposits are oftentimes required by some restaurants especially during busy periods of operation or for large volume of orders.
- After confirming a table reservation to the guest, we make a reservation record for each and every booking made.
Documentation
- Documents filed alphabetically are filed according to the first, and subsequent letter of the sender's or receiver's name, or according to the type of document, such as procedures.
- Documents filed numerically are filed according to a number, such as a room number, account number, invoice number, or other numerical identifier.
- Documents filed geographically are filed according to a location or designated area.
- Documents filed by subject cannot be filed in any other way except by their subject matter.
- Documents filed chronologically are filed in date or time order.
- Most restaurants will file all their reservations in Arrival Date order, with a backup system under alphabetical order being the guest's name.
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Description
Learn about the information collected in a restaurant before making a table reservation and the process of confirming the reservation with a guest through a confirmation letter sent via email or phone. Understand the importance of guarantees, like deposits, especially during busy periods or for large volumes of food orders.
