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Questions and Answers
What effect suggests that smiling at diners can enhance their overall experience?
What effect suggests that smiling at diners can enhance their overall experience?
The Horn Effect is similar to the Halo Effect in its impact on customer perception.
The Horn Effect is similar to the Halo Effect in its impact on customer perception.
False
What should a waiter do to remember who ordered what at a table?
What should a waiter do to remember who ordered what at a table?
Number the chairs.
A happy diner is more likely to leave a ______.
A happy diner is more likely to leave a ______.
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Match the following techniques with their descriptions:
Match the following techniques with their descriptions:
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What is one method of organizing orders for a table of diners?
What is one method of organizing orders for a table of diners?
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It is unimportant for waiters to maintain eye contact when taking orders.
It is unimportant for waiters to maintain eye contact when taking orders.
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What are waiters advised to do to avoid confusion when serving food?
What are waiters advised to do to avoid confusion when serving food?
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What is a common symptom of lactose intolerance?
What is a common symptom of lactose intolerance?
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Food intolerance can only cause gastrointestinal symptoms.
Food intolerance can only cause gastrointestinal symptoms.
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What are server's responsibilities when dealing with diners with food sensitivities?
What are server's responsibilities when dealing with diners with food sensitivities?
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Lactose intolerance affects ____% of the population depending on ethnicity and region.
Lactose intolerance affects ____% of the population depending on ethnicity and region.
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Match the following symptoms to their related condition:
Match the following symptoms to their related condition:
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What might cause a diner to be classified as a picky eater?
What might cause a diner to be classified as a picky eater?
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Parents are usually unconcerned about their children's food choices in a restaurant.
Parents are usually unconcerned about their children's food choices in a restaurant.
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List two symptoms of food intolerance.
List two symptoms of food intolerance.
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What is the main difference between prosciutto crudo and prosciutto cotto?
What is the main difference between prosciutto crudo and prosciutto cotto?
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Salumi refers to cooked meats only.
Salumi refers to cooked meats only.
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What is the French term for a small amount of food often served as an appetizer in fine dining?
What is the French term for a small amount of food often served as an appetizer in fine dining?
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___ is a rich brown sauce often served in French cuisine.
___ is a rich brown sauce often served in French cuisine.
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Match the following Italian dishes with their descriptions:
Match the following Italian dishes with their descriptions:
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What does 'A la carte' refer to?
What does 'A la carte' refer to?
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Blanquette is a stew that has been fried or browned before cooking.
Blanquette is a stew that has been fried or browned before cooking.
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What is the purpose of a bouquet garni in cooking?
What is the purpose of a bouquet garni in cooking?
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What is the primary advantage of having in-depth knowledge of the menu as a waiter?
What is the primary advantage of having in-depth knowledge of the menu as a waiter?
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Chuck is the most expensive cut of beef available in restaurants.
Chuck is the most expensive cut of beef available in restaurants.
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What is a common use for brisket in cooking?
What is a common use for brisket in cooking?
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The cut of beef that is known for being flavorful but typically lower in fat is called __________.
The cut of beef that is known for being flavorful but typically lower in fat is called __________.
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Which of the following cuts of meat is typically used only for slow roasting due to its dryness?
Which of the following cuts of meat is typically used only for slow roasting due to its dryness?
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Match the following beef cuts with their characteristics:
Match the following beef cuts with their characteristics:
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Meat and cheese are staples of Western cuisine.
Meat and cheese are staples of Western cuisine.
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What is a recommended strategy for explaining food to customers?
What is a recommended strategy for explaining food to customers?
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What is a unique feature of Spanish paella?
What is a unique feature of Spanish paella?
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Chinese cuisine relies heavily on heavy sauces and marinades.
Chinese cuisine relies heavily on heavy sauces and marinades.
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Name one popular dish from British cuisine.
Name one popular dish from British cuisine.
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Jamaican Jerk Chicken is covered in a spice rub and _____ on the grill.
Jamaican Jerk Chicken is covered in a spice rub and _____ on the grill.
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Which cuisine is characterized by the use of olives, wheat, and grapes?
Which cuisine is characterized by the use of olives, wheat, and grapes?
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Match the following dishes to their respective cuisines:
Match the following dishes to their respective cuisines:
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Caribbean cuisine does not include spices.
Caribbean cuisine does not include spices.
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What is Dim Sum commonly served with?
What is Dim Sum commonly served with?
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Study Notes
The Halo Effect
- People who see someone smiling are more likely to perceive the entire experience as positive
- Pretending to be happy can improve the diner's experience
- A happy diner is more likely to leave a tip, be easier to serve, and return again
Remembering Orders
- Remembering orders makes diners feel special and valued
- Numbering chairs can help waiters remember orders
- Write order information down using chair numbers for easy reference
- Pay attention to faces in case diners switch seats
Making Eye Contact
- Making eye contact when taking orders creates a more positive dining experience
- Avoid standing behind diners when taking orders
Italian Cooking Terms
- Prociutto crudo is raw, prociutto cotto is cooked
- Salumi refers to cured meats like salami or prosciutto
- Scaloppina is a thin, pounded piece of meat
- Secondo is the second course in fine dining or traditional Italian
- Spiedino means skewered meat
- Ziti is a type of tubular pasta, often served with a thick sauce
French Cooking Terms
- A La means "in the style of"
- A La Carte indicates menu items are priced and ordered separately
- A La Mode means topped with ice cream
- Amuse Bouche is a small appetizer often served in fine dining
- Beurre Manié is a flour and butter mixture used for thickening liquids
- Blanquette is a stew made with lamb, chicken, or veal without browning
- Bouillon refers to stock or broth
- Bouquet Garni is a bundle of herbs used for flavoring soups and roasts
- Canapé is a small bread or biscuit with a topping
- Chine is the process of removing the backbone from ribs
- Consommé is a clear broth
- Coulis is a thick sauce made from one primary ingredient, often used for fruit sauces
- Crêpes are traditional thin pancakes
- Croquettes are fried balls of potato or thickened flour
- Degorged means extracting flavor to remove an unpleasant taste, often used with game
- Demi-glace is a rich brown sauce
- Entrecôte is a sirloin steak
- Entrée is the main course
- Entremets is dessert other than pastries
- Escalops are thin slices of meat pounded to be thinner
- Farce means stuffed
- Flambe is the process of flaming a dish with alcohol
- Frappé means iced or on a bed of ice
- Fricassé is a stew with white sauce
- Hors d'Oeuvres are appetizers
Food Sensitivities
- Guests with food sensitivities may experience abdominal pain, ulcers, weight loss, anemia, vitamin deficiencies, dermatitis, and more
- Lactose intolerance affects 10-95% of the population, causing bloating, cramps, diarrhea, nausea, flatulence, and vomiting
- Food intolerance can cause stomach pain, cramps, bloating, skin rashes, dermatitis, cold symptoms, depression, muscle aches, and joint pain
Working with Guests
- Understand the guest's specific food sensitivities
- Communicate dietary requirements to the kitchen
- Confirm with the kitchen that special requirements have been met
- Verify with the guest that the dish meets their expectations when served
Picky Eaters
- Some diners have specific eating habits and may not enjoy a large portion of your menu
- Work with picky eaters to find a meal they will enjoy
- Kids are often picky eaters, but parents usually handle their orders
- Be prepared to answer questions and accommodate picky eaters without showing annoyance
Meats, Cheese, and Trimmings
- Understanding foods can help waiters offer better service and recommendations
- Familiarity with food preparation and service can improve professionalism and customer satisfaction
- Passionate explanations about dishes will help you upsell and create a luxury experience
Beef Cuts
- Chuck (front shoulder) is the lowest cost meat, best for slow cooking
- Brisket (chest) is suitable for slow cooking due to its high muscle and sinew content
- Fore Shank (front leg) is typically used for slow roasts
Spanish Cuisine
- Paella is a traditional Spanish dish with a crunchy bottom layer of slightly burned rice
Chinese Cuisine
- Chinese restaurants offer a variety of dishes, including stir fry, egg rolls, dumplings, spring rolls, Peking roasted duck, and sweet and sour pork
- Dim Sum is a brunch meal featuring small portions of steamed buns, dumplings, congee, and noodle rolls
British Cuisine
- British cuisine can range from relaxed to refined, but is generally hearty and rich
- Beef wellington, fish pies, custard, mince pie, and mutton cutlets are popular dishes
- British cuisine is heavily influenced by Japanese, Chinese, Indian, and Mediterranean
Caribbean Cuisine
- Caribbean food is characterized by rich flavors and local ingredients like plantains, sweet potatoes, tropical fruit, and spices
- Jerk chicken is a popular Jamaican dish with a spicy rub and blackened on the grill
- Caribbean food also uses a lot of curries and spices, similar to Indian cuisine
Mediterranean Cuisine
- Mediterranean cuisine is known for olives, wheat, and grapes
- Greek food is particularly popular
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Description
Explore essential concepts in restaurant management such as the Halo Effect and techniques for improving the dining experience. Learn the significance of remembering orders, making eye contact, and familiarize yourself with common Italian cooking terms. This quiz will enhance your understanding of effective dining practices.
