Responses to Frustration
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Questions and Answers

What should you do when responding to frustration?

  • Start arguing with them
  • Ignore their concerns
  • Move the person to a quiet location (correct)
  • Offer a solution immediately

    • Blame can often be placed solely on the individual expressing it.

    False

    List one warning sign of anger.

    Visible change in body posture

    When responding to anger, you should not _____ with the person.

    <p>argue</p> Signup and view all the answers

    Which of the following is a recommended response to blame?

    <p>Use a teamwork approach</p> Signup and view all the answers

    Visible actions like shouting are not considered signs of anger.

    <p>False</p> Signup and view all the answers

    What should you prepare to do if someone is expressing anger?

    <p>Evacuate the area</p> Signup and view all the answers

    Match the responses with the corresponding emotional state:

    <p>Frustration = Reassure them and talk to them Blame = Draw the person back to the facts Anger = Don’t argue</p> Signup and view all the answers

    What is a warning sign of hostility?

    <p>Physical action or threats</p> Signup and view all the answers

    Disengaging and evacuating the area is an appropriate response to hostility.

    <p>True</p> Signup and view all the answers

    What should you do if you encounter immediate danger from hostile behavior?

    <p>Contact your supervisor.</p> Signup and view all the answers

    Sexual harassment is committed by a person who has authority, influence, or moral ascendancy over another in __________.

    <p>work</p> Signup and view all the answers

    Match the following warning signs and appropriate responses to hostility:

    <p>Physical Action or Threats = Contact your supervisor Immediate Danger = Disengage and evacuate the area Out of Control Behavior = Report to authorities</p> Signup and view all the answers

    Which of the following is considered sexual harassment?

    <p>Demanding sexual favors</p> Signup and view all the answers

    The Anti-Sexual Harassment Act (RA 7877) was established in 1995.

    <p>True</p> Signup and view all the answers

    What is the main criterion for an act to be classified as sexual harassment?

    <p>It requires sexual favors from someone in a position of authority.</p> Signup and view all the answers

    What is defined as lack of or uneven access to social amenities necessary for an adequate standard of living?

    <p>Social Inequality</p> Signup and view all the answers

    Ableism only applies to mental disabilities.

    <p>False</p> Signup and view all the answers

    What is required before reproducing, distributing, or transmitting any part of the material?

    <p>Prior written permission of the owner</p> Signup and view all the answers

    The exclusion of people from full participation in societal events is a form of social __________.

    <p>inequality</p> Signup and view all the answers

    Which of the following statements is true regarding noncommercial uses of the material?

    <p>Personal academic use is allowed without permission.</p> Signup and view all the answers

    Match the following concepts with their definitions:

    <p>Ableism = Discrimination against people with disabilities Social Inequality = Lack of access to necessary amenities Equal Rights = The belief that everyone should have the same rights Noncommercial use = Uses that do not involve profit</p> Signup and view all the answers

    Physical disabilities are excluded from the definition of ableism.

    <p>False</p> Signup and view all the answers

    What type of permission is necessary to reproduce part of the material?

    <p>Written permission</p> Signup and view all the answers

    Which category of workplace violence involves violence resulting from personal relationships?

    <p>Personal Relationship (Domestic Violence)</p> Signup and view all the answers

    Violence by a customer is considered a category of workplace violence.

    <p>True</p> Signup and view all the answers

    Name one risk factor for workplace violence.

    <p>Varies by job but can include high-stress environments, customer service roles, or isolated workspaces.</p> Signup and view all the answers

    ___ intent refers to violent acts that are planned and purposeful.

    <p>Criminal</p> Signup and view all the answers

    Match the following categories of workplace violence with their definitions:

    <p>Criminal Intent = Premeditated violent acts Worker to Worker = Violence occurring between employees Personal Relationship = Domestic violence impacting work Violence by Customer = Violence from clients or patrons</p> Signup and view all the answers

    What type of relationship does 'Personal Relationship (Domestic Violence)' refer to in workplace violence categories?

    <p>Romantic or intimate relationships</p> Signup and view all the answers

    All acts of workplace violence are classified as criminal intent.

    <p>False</p> Signup and view all the answers

    ___ violence can occur in a situation where one worker threatens or physically harms another worker.

    <p>Worker to Worker</p> Signup and view all the answers

    What is one consequence of discrimination mentioned in the content?

    <p>Dehumanization of individuals</p> Signup and view all the answers

    Racism promotes the idea that some races are innately superior to others.

    <p>True</p> Signup and view all the answers

    What are two challenges presented by a diverse workplace environment?

    <p>Discrimination and division</p> Signup and view all the answers

    The belief that humans may be divided into separate and exclusive biological entities called ______ is a definition of racism.

    <p>races</p> Signup and view all the answers

    Match the following types of discrimination with their definitions:

    <p>Discrimination = Being unjust to individuals with different identities Racism = Belief in the superiority of certain races Hatred = Extreme dislike often resulting from discrimination Dehumanization = Treating individuals as less than human</p> Signup and view all the answers

    Which statement reflects a common misconception about diversity?

    <p>Diversity does not create any challenges.</p> Signup and view all the answers

    Appreciating laws can help to eliminate the challenges of diversity in the workplace.

    <p>True</p> Signup and view all the answers

    What impact does discrimination have on society according to the content?

    <p>It leads to division and hatred.</p> Signup and view all the answers

    Study Notes

    Responses to Frustration

    • Relocate individuals experiencing frustration to a calm environment.
    • Provide reassurance and engage in conversation to understand their feelings.
    • Clarify concerns to address underlying issues.

    Warning Signs of Blame

    • Individuals may deflect responsibility onto others.
    • Accusations may be directed towards others, including you.
    • A tendency to criticize others’ actions is common.

    Responses to Blame

    • Avoid direct engagement; instead, include a third party in discussions.
    • Promote a collaborative approach to finding resolution.
    • Reference factual information to redirect the conversation.
    • Identify common ground to facilitate a solution.

    Warning Signs of Anger

    • Observable changes in body posture, indicating heightened emotions.
    • Aggressive actions may include pounding fists, finger-pointing, and yelling.

    Responses to Anger

    • Avoid engaging in arguments, as this may escalate the situation.
    • Refrain from offering solutions, focusing instead on safety.
    • Be ready to leave the area if necessary and inform a supervisor.

    Warning Signs of Hostility

    • Physical threats or aggressive actions signal immediate danger.
    • The individual may exhibit erratic or uncontrolled behavior.

    Responses to Hostility

    • Disengage and exit the situation promptly for safety.
    • Notify supervisors about the hostile behavior.

    Sexual Harassment

    • Defined as exploitation by someone in a position of authority, requiring sexual favors.
    • Includes actions where power dynamics create an unethical environment.

    RA 7877 - Anti-Sexual Harassment Act of 1995

    • Establishes legal framework to combat sexual harassment in various environments.

    Categories of Workplace Violence

    • Criminal Intent: Violent acts arising from criminal motivations.
    • Violence by Customer/Client: Aggressive behavior directed towards workers by customers or clients.
    • Worker to Worker: Instances of violence occurring between colleagues.
    • Personal Relationship/Domestic Violence: Violence stemming from personal relationships affecting work environments.

    Risk Factors in Jobs

    • Various aspects of job roles can contribute to increased vulnerability to violence.

    Challenges of Diversity in the Workplace

    • Emphasizes the importance of understanding the implications of a multicultural workforce.
    • Highlights the need for laws and practices that promote diversity and reduce challenges.

    Discrimination

    • Represents unfair treatment based on differences in race, interests, or gender.
    • Can lead to societal division, animosity, and dehumanization of marginalized groups.

    Types of Discrimination

    • Racism: Assumes superiority of certain races, leading to systemic divides based on false biological distinctions.
    • Ableism: Discrimination against individuals with physical or mental disabilities.

    Equal Rights and Inequality

    • Social inequality reflects disparities in access to essential societal resources.
    • Excludes certain groups from participating in significant social, economic, and cultural activities.

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    Related Documents

    Module 5 Challenges of Diversity PDF

    Description

    This quiz covers effective responses to frustration, including strategies for managing emotions in a calm environment. It emphasizes the importance of reassurance and communication for resolving concerns. Ideal for anyone looking to improve their interpersonal skills and conflict resolution techniques.

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