Podcast
Questions and Answers
What is a key consideration when prioritizing work items based on resource availability?
What is a key consideration when prioritizing work items based on resource availability?
- The availability of resources to complete the work (correct)
- The age of the work item
- The monetary benefits of the work item
- The size of the work item
What is the primary goal of prioritizing work items based on economic or financial factors?
What is the primary goal of prioritizing work items based on economic or financial factors?
- To ensure all work items are completed equally
- To consider the time required to complete work items
- To maximize the monetary benefits of work items (correct)
- To minimize workload on resources
Which technique considers the time required to complete work items?
Which technique considers the time required to complete work items?
- Techniques based on resource availability
- Techniques based on economic or financial factors
- Techniques based on time factors (correct)
- Techniques based on age
What is the approach of prioritizing work items based on the 'shortest item first' technique?
What is the approach of prioritizing work items based on the 'shortest item first' technique?
What is an example of prioritization based on economic penalty?
What is an example of prioritization based on economic penalty?
What is the primary consideration of techniques based on current workload?
What is the primary consideration of techniques based on current workload?
What is an example of prioritization based on source or type of demand?
What is an example of prioritization based on source or type of demand?
What is the approach of prioritizing work items based on the 'first-in, first-out' technique?
What is the approach of prioritizing work items based on the 'first-in, first-out' technique?
What is the primary consideration of techniques based on resource availability or quality?
What is the primary consideration of techniques based on resource availability or quality?
What is an example of a technique used to prioritize work in IT?
What is an example of a technique used to prioritize work in IT?
What is the approach of prioritizing work items based on the 'longest item first' technique?
What is the approach of prioritizing work items based on the 'longest item first' technique?
Why do IT organizations need to supplement triage with additional procedures?
Why do IT organizations need to supplement triage with additional procedures?
What is an example of a contract that prioritizes 'Silver' tier customers over 'Bronze' tier customers?
What is an example of a contract that prioritizes 'Silver' tier customers over 'Bronze' tier customers?
What happens to open support issues when certain deadlines or thresholds are met?
What happens to open support issues when certain deadlines or thresholds are met?
Study Notes
Techniques Based on Resource Availability or Quality
- Consider resource availability to complete work items.
- Prioritize work items based on resource availability, e.g., assigning non-network related cases to other teams while a network specialist is occupied.
Techniques Based on Current Workload
- Consider current workload on resources in environments using shared resources.
- Prioritize work items based on workload, e.g., assigning incoming calls or chats to idle support agents or agents with less workload.
Techniques Based on Time Factors
- Consider the time required to complete work items.
- Use techniques such as:
- Shortest item first: prioritize work items that can be completed quickest.
- Longest item first: prioritize work items that require the most time to complete.
Techniques Based on Age
- Consider the age of work items or time required to complete work items.
- Use techniques such as:
- First-in, first-out: prioritize the oldest waiting item.
- Last-in, first-out: prioritize the newest waiting item.
Techniques Based on Economic or Financial Factors
- Consider the monetary benefits or disbenefits of work items.
- Prioritize work items based on:
- Economic benefit: prioritize work items that generate the highest revenue.
- Economic penalty: prioritize work items that reduce regulatory fines or have the highest financial impact.
Techniques Based on Source or Type of Demand
- Prioritize work items based on source or type of demand.
- Consider prioritizing work items from sources that are entitled to more immediate attention, such as:
- Requests from high-level executives.
- Contracts with different levels of entitlement (e.g., "Silver" tier customers).
- Use triage to prioritize work items by urgency for attention, ensuring that low-priority work is not left unattended.
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Description
This quiz covers various techniques used for resource allocation, including those based on resource availability, current workload, and time factors. It explores different methods for efficient resource allocation in various environments.
