Resource Allocation Techniques

Questions and Answers

What is a key consideration when prioritizing work items based on resource availability?

The availability of resources to complete the work

What is the primary goal of prioritizing work items based on economic or financial factors?

To maximize the monetary benefits of work items

Which technique considers the time required to complete work items?

Techniques based on time factors

What is the approach of prioritizing work items based on the 'shortest item first' technique?

Dealing with the work that can be completed quickest Signup and view all the answers

What is an example of prioritization based on economic penalty?

Prioritizing a compliance feature that reduces a regulatory fine Signup and view all the answers

What is the primary consideration of techniques based on current workload?

The current workload on resources in environments using shared resources Signup and view all the answers

What is an example of prioritization based on source or type of demand?

Prioritizing a request from the CIO over a request from a sales clerk Signup and view all the answers

What is the approach of prioritizing work items based on the 'first-in, first-out' technique?

Dealing with the oldest waiting item Signup and view all the answers

What is the primary consideration of techniques based on resource availability or quality?

The availability of resources to complete the work Signup and view all the answers

What is an example of a technique used to prioritize work in IT?

Triage Signup and view all the answers

What is the approach of prioritizing work items based on the 'longest item first' technique?

Dealing with the work item that requires most time to complete Signup and view all the answers

Why do IT organizations need to supplement triage with additional procedures?

To ensure low priority work is not left unattended Signup and view all the answers

What is an example of a contract that prioritizes 'Silver' tier customers over 'Bronze' tier customers?

Entitlement contract Signup and view all the answers

What happens to open support issues when certain deadlines or thresholds are met?

Their priority is increased Signup and view all the answers

Study Notes

Techniques Based on Resource Availability or Quality

Consider resource availability to complete work items.
Prioritize work items based on resource availability, e.g., assigning non-network related cases to other teams while a network specialist is occupied.

Techniques Based on Current Workload

Consider current workload on resources in environments using shared resources.
Prioritize work items based on workload, e.g., assigning incoming calls or chats to idle support agents or agents with less workload.

Techniques Based on Time Factors

Consider the time required to complete work items.
Use techniques such as:
- Shortest item first: prioritize work items that can be completed quickest.
- Longest item first: prioritize work items that require the most time to complete.

Techniques Based on Age

Consider the age of work items or time required to complete work items.
Use techniques such as:
- First-in, first-out: prioritize the oldest waiting item.
- Last-in, first-out: prioritize the newest waiting item.

Techniques Based on Economic or Financial Factors

Consider the monetary benefits or disbenefits of work items.
Prioritize work items based on:
- Economic benefit: prioritize work items that generate the highest revenue.
- Economic penalty: prioritize work items that reduce regulatory fines or have the highest financial impact.

Techniques Based on Source or Type of Demand

Prioritize work items based on source or type of demand.
Consider prioritizing work items from sources that are entitled to more immediate attention, such as:
- Requests from high-level executives.
- Contracts with different levels of entitlement (e.g., "Silver" tier customers).
Use triage to prioritize work items by urgency for attention, ensuring that low-priority work is not left unattended.