Renewal and Strategy Planning Quiz

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What are the four steps to obtain a Win-Win situation?

See the problem from other viewpoint 2) Identify the key issues and concerns 3) Determine acceptable results 4) Seek possible new options to achieve those results

What is the main advice given before seeking to be understood?

Seek first to understand

What are the main focuses of a Synergy Leader?

Provides Vision, Pursues Opportunities, Empowerment, Achievement

What are the main responsibilities of a Manager?

Provides Resources, Reduces Risks, Inspires Teamwork, Coordinates, Leads Signup and view all the answers

What is the key difference between Leadership and Management in terms of approach?

Leaders focus on effectiveness - doing the right things, while Managers focus on efficiency - doing things right. Signup and view all the answers

What is the role of leadership in quality control?

The ability to positively influence people and systems to achieve results. Signup and view all the answers

What are some characteristics of effective leadership?

<ol> <li>Give priority attention to customers' needs 2. Empower subordinates 3. Emphasize improvement over maintenance 4. Encourage collaboration 5. Train and coach rather than direct and supervise, among others.</li> </ol> Signup and view all the answers

Why is leadership essential during the implementation process?

Leadership is crucial at every phase, particularly at the start, to ensure successful implementation. Signup and view all the answers

What is the first step in the Strategic Plan (7 Steps) process?

Discover the future needs of the customers Signup and view all the answers

Provide an example of a Vision Statement.

“imaginative insight and the ability to plan or to form policy in a far-sighted way” Signup and view all the answers

What is the purpose of a Quality Policy Statement?

Committed to quality through teaching, research and creative works; fostering an intellectual culture that bridges theory with practice and producing holistic graduates prepared for a life of purpose, service and leadership Signup and view all the answers

What tools can help predict the future conditions that will affect a product or service?

Demographics, economics forecasts, and technical assessments or projections Signup and view all the answers

What does Gap Analysis require planners to identify?

Gaps between the current state and the future state of the organization Signup and view all the answers

How can the gap be closed in the strategic planning process?

By establishing goals and responsibilities Signup and view all the answers

What is crucial for a plan to have a chance of success?

Alignment with the mission, vision, and core values of the organization Signup and view all the answers

What is an essential technique for pinpointing gaps in the strategic planning process?

Analysis of core values and concepts Signup and view all the answers

What is the purpose of Total Quality Management (TQM)?

To provide a quality product to customers, increase productivity, and lower costs. Signup and view all the answers

What does TQM stand for?

Total Quality Management Signup and view all the answers

What is the basic approach of TQM according to the text?

Management commitment, focus on the customer, workforce involvement, continuous improvements, treating suppliers as partners. Signup and view all the answers