Podcast Beta
Questions and Answers
What are the four steps to obtain a Win-Win situation?
- See the problem from other viewpoint 2) Identify the key issues and concerns 3) Determine acceptable results 4) Seek possible new options to achieve those results
What is the main advice given before seeking to be understood?
Seek first to understand
What are the main focuses of a Synergy Leader?
Provides Vision, Pursues Opportunities, Empowerment, Achievement
What are the main responsibilities of a Manager?
Signup and view all the answers
What is the key difference between Leadership and Management in terms of approach?
Signup and view all the answers
What is the role of leadership in quality control?
Signup and view all the answers
What are some characteristics of effective leadership?
Signup and view all the answers
Why is leadership essential during the implementation process?
Signup and view all the answers
What is the first step in the Strategic Plan (7 Steps) process?
Signup and view all the answers
Provide an example of a Vision Statement.
Signup and view all the answers
What is the purpose of a Quality Policy Statement?
Signup and view all the answers
What tools can help predict the future conditions that will affect a product or service?
Signup and view all the answers
What does Gap Analysis require planners to identify?
Signup and view all the answers
How can the gap be closed in the strategic planning process?
Signup and view all the answers
What is crucial for a plan to have a chance of success?
Signup and view all the answers
What is an essential technique for pinpointing gaps in the strategic planning process?
Signup and view all the answers
What is the purpose of Total Quality Management (TQM)?
Signup and view all the answers
What does TQM stand for?
Signup and view all the answers
What is the basic approach of TQM according to the text?
Signup and view all the answers
What are the key components of TQM as identified in the text?
Signup and view all the answers
How often should progress be assessed in TQM implementation?
Signup and view all the answers
What is one of the challenges to implementing TQM mentioned in the text?
Signup and view all the answers