Remembering Faces and Encounters

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Questions and Answers

What is one advantage of upselling to a customer who already knows and trusts you?

  • They are more likely to make a purchase (correct)
  • They are more likely to negotiate a lower price
  • They are more likely to recommend your business to others
  • They are more likely to cancel their purchase

What did the speaker say about the upsell opportunity in terms of customer information?

  • You need to gather customer information before presenting an upsell
  • Having customer information helps in presenting an upsell (correct)
  • Customer information is not important for upselling
  • Customer information is not necessary for closing a sale

What inspired the person to start selling supplements?

  • Seeing a friend's success in the supplement business (correct)
  • Having excess inventory at the gym
  • A desire to increase revenue at the gym
  • A recommendation from a client

What can upselling do for a business?

<p>All of the above (D)</p> Signup and view all the answers

What approach did the person use to successfully sell supplements to a customer?

<p>Asking the customer which flavor and type of supplement they preferred (D)</p> Signup and view all the answers

What is one example of a product that could be upsold to a customer in the fitness industry?

<p>Fitness clothes (D)</p> Signup and view all the answers

What is the assumed close?

<p>A sales technique that assumes the customer will make a purchase (C)</p> Signup and view all the answers

Why is the assumed close considered a strong upsell technique?

<p>It increases the chances of making a sale (B)</p> Signup and view all the answers

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