9 Questions
What is the timeline for scheduling the initial face to face visit with the family after receiving the referral?
Within 3 business days
When should RCP inform the referent of family eligibility after the initial contact?
Within 15 business days
How long does RCP have to document contact with the family into TFACTS following the face to face contact?
15 business days
What should be done if there are exceptions to the timeline for scheduling the face to face visit with the family?
Exceptions should be documented and approved by the RCP supervisor
What is the maximum timeline for scheduling the initial face-to-face visit with the family after receiving the referral?
10 business days
What is the maximum timeline for informing the referent of family eligibility after the initial contact?
15 business days
When should RCP ensure that services are available for the family?
After documenting contact with the family into TFACTS
What should be done if there are exceptions to the timeline for scheduling the face-to-face visit with the family?
Exceptions should be documented and approved by the RCP supervisor
When should RCP document contact with the family into TFACTS following the face-to-face contact?
Within 15 business days
Test your knowledge about the referral process of the Relative Caregiver Program (RCP) and the timeline for initiating contact and scheduling visits. Learn about the entities that can refer families and the timeline requirements for face-to-face meetings.
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