28 Questions
What could be a reason why the system returns an error message and prevents you from saving?
The rate type is configured as facts permissible.
How can you prevent dunning for a specific account?
Assign an alternative dunning recipient on the contract account.
Which data is maintained on contract account level?
Creditworthiness
In the provided text, what is considered a normal monthly bill for a utility company?
Billing period of 25-35 days
What action might lead to preventing saving due to an error message in the system?
Adding a reference value to the installation
Which of the following actions could help avoid dunning for a specific account?
Setting up direct debit outgoing payment method on the contract account
What type of register relationship is described here?
Serial switching relationship
Which SAP CRM process results in a product allocation in IS-U?
Move Contract
During which processes is clearing control active?
"Promise to pay creation Payment lot posting Account maintenance"
"A customer integrates with an automated meter reading operation system. Which point of delivery role must be selected to enable communication with this system?"
Technical point of delivery
What information could you change to determine a different receivable account in the posting document?
The account determination ID for the contract account
How should master data be set up for the account representing the department store chain?
A fixed address will exist for each store.
If the user successfully executed an individual bill transaction for the contract account and the account balance was not updated, what could be a reason for this?
The main transaction of the posting item was missing.
In which scenario would bills be sent to both individual stores and the head office?
Setting up an Alternative Payer field for both parties.
What could be a possible cause if bills are not reaching the respective stores and head office?
Missing Alternative Payer information.
Why is it important to have a unique business partner representing all stores in the department chain?
To manage billing processes more efficiently.
From the given options, which task is not part of the Meter Data Management System?
Process point of delivery sets
What is the correct process to replace sample devices according to the text?
Create work order for device replacement, determine sample devices using the lot procedure, and perform completion confirmation
Which action is not part of the correct process for replacing sample devices?
Automatically create work orders for removal
What is one of the tasks that can be done in the Meter Data Management System?
Transfer items from one account to another
Which process is involved in dealing with multiple portions defined by a customer?
Designing meter reading units (MRUs) for allocation
What is not a part of the correct process to replace sample devices?
Automatically perform device replacement in the system
What is the significance of a meter reading showing an asterisk in the Manual Monitoring process (EL31)?
The meter reading has been associated to multiple billing orders.
What does the absence of a final invoice creation after a reported move-out suggest?
The final meter reading result was not entered.
In the SAP CRM Interaction Center, what conclusion can be drawn from the information provided?
The contract account number for Max Mayer is ISU260T301.
Why might there be no contracts allocated to an installation within a specific time period?
No move-out reports have been received for any contracts.
What could lead to multiple occurrences of a meter reading being estimated in the system?
The meter reading has been allocated to multiple meter reading reasons.
What impact does assigning a meter reading to multiple meter reader ids have on the system?
The system cannot process the reading for billing.
Test your knowledge on register relationship descriptions and SAP CRM processes. Identify the type of register relationship described and understand the SAP CRM processes related to product allocation and clearing control.
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