Podcast
Questions and Answers
When should a nurse on duty contact the Supervisor-on-Duty?
When should a nurse on duty contact the Supervisor-on-Duty?
What are some examples of situations that require referral?
What are some examples of situations that require referral?
How should referrals be made to the Resident-on-Duty or the Attending Physician?
How should referrals be made to the Resident-on-Duty or the Attending Physician?
What is the urgency emphasized when making a referral?
What is the urgency emphasized when making a referral?
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What type of information should be referred under 'What to Refer'?
What type of information should be referred under 'What to Refer'?
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Which of the following is a standard procedure in telephone etiquette according to the given text?
Which of the following is a standard procedure in telephone etiquette according to the given text?
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What is the primary purpose of using verbal communication according to the text?
What is the primary purpose of using verbal communication according to the text?
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What is the main advantage of effective communication as stated in the text?
What is the main advantage of effective communication as stated in the text?
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What is the key element of non-verbal communication according to the given text?
What is the key element of non-verbal communication according to the given text?
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Which of the following is listed as a barrier to effective communication in the text?
Which of the following is listed as a barrier to effective communication in the text?
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Study Notes
Nurse Referral Guidelines
- A nurse on duty should contact the Supervisor-on-Duty in situations that require referral.
- Examples of situations that require referral include:
- Uncertainty about patient care
- Unfamiliarity with patient's condition
- Concerns about patient's safety
- Need for additional guidance or support
Referral Process
- Referrals to the Resident-on-Duty or Attending Physician should be made promptly and with urgency.
- Essential information to refer includes:
- Patient's condition and history
- Current treatment and medications
- Concerns or issues requiring attention
Communication Etiquette
- Standard procedure in telephone etiquette includes identifying oneself and stating the purpose of the call.
- The primary purpose of verbal communication is to convey important information clearly and accurately.
Effective Communication
- The main advantage of effective communication is that it promotes better understanding and care for patients.
- Key elements of non-verbal communication include maintaining eye contact, using appropriate body language, and being attentive to the speaker.
Barriers to Communication
- Examples of barriers to effective communication include:
- Language differences
- Cultural differences
- Emotional or psychological barriers
- Distractions or interruptions
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Description
Test your understanding of the referral process system with this quiz. Learn about the steps involved when making a referral, contacting residents, involving supervisors, giving feedback, and other important aspects of the process.
