Podcast
Questions and Answers
When should a nurse on duty contact the Supervisor-on-Duty?
When should a nurse on duty contact the Supervisor-on-Duty?
- When there is an update on the treatment plan
- If the resident cannot be reached after the 1-3rd call within 5 minutes (correct)
- When there is a change in management of patients
- If there are abnormal findings in the patient's condition
What are some examples of situations that require referral?
What are some examples of situations that require referral?
- Regular updates for healthcare providers
- Consent and forms completion
- Routine patient check-ups
- Patient/family/watcher concerns (correct)
How should referrals be made to the Resident-on-Duty or the Attending Physician?
How should referrals be made to the Resident-on-Duty or the Attending Physician?
- Call in quarters (ROD or Clinic AP)
- Use GSM application to send messages (correct)
- Inform the Supervisor-on-Duty
- Ask for assistance from the operator
What is the urgency emphasized when making a referral?
What is the urgency emphasized when making a referral?
What type of information should be referred under 'What to Refer'?
What type of information should be referred under 'What to Refer'?
Which of the following is a standard procedure in telephone etiquette according to the given text?
Which of the following is a standard procedure in telephone etiquette according to the given text?
What is the primary purpose of using verbal communication according to the text?
What is the primary purpose of using verbal communication according to the text?
What is the main advantage of effective communication as stated in the text?
What is the main advantage of effective communication as stated in the text?
What is the key element of non-verbal communication according to the given text?
What is the key element of non-verbal communication according to the given text?
Which of the following is listed as a barrier to effective communication in the text?
Which of the following is listed as a barrier to effective communication in the text?
Study Notes
Nurse Referral Guidelines
- A nurse on duty should contact the Supervisor-on-Duty in situations that require referral.
- Examples of situations that require referral include:
- Uncertainty about patient care
- Unfamiliarity with patient's condition
- Concerns about patient's safety
- Need for additional guidance or support
Referral Process
- Referrals to the Resident-on-Duty or Attending Physician should be made promptly and with urgency.
- Essential information to refer includes:
- Patient's condition and history
- Current treatment and medications
- Concerns or issues requiring attention
Communication Etiquette
- Standard procedure in telephone etiquette includes identifying oneself and stating the purpose of the call.
- The primary purpose of verbal communication is to convey important information clearly and accurately.
Effective Communication
- The main advantage of effective communication is that it promotes better understanding and care for patients.
- Key elements of non-verbal communication include maintaining eye contact, using appropriate body language, and being attentive to the speaker.
Barriers to Communication
- Examples of barriers to effective communication include:
- Language differences
- Cultural differences
- Emotional or psychological barriers
- Distractions or interruptions
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Description
Test your understanding of the referral process system with this quiz. Learn about the steps involved when making a referral, contacting residents, involving supervisors, giving feedback, and other important aspects of the process.
