10 Questions
When should a nurse on duty contact the Supervisor-on-Duty?
If the resident cannot be reached after the 1-3rd call within 5 minutes
What are some examples of situations that require referral?
Patient/family/watcher concerns
How should referrals be made to the Resident-on-Duty or the Attending Physician?
Use GSM application to send messages
What is the urgency emphasized when making a referral?
Do not delay referral
What type of information should be referred under 'What to Refer'?
AP rounds updates
Which of the following is a standard procedure in telephone etiquette according to the given text?
Answering the call within 5 rings
What is the primary purpose of using verbal communication according to the text?
To make clinical decisions
What is the main advantage of effective communication as stated in the text?
Enhancements in relationships
What is the key element of non-verbal communication according to the given text?
Making eye contact
Which of the following is listed as a barrier to effective communication in the text?
Misreading of non-verbal communication
Study Notes
Nurse Referral Guidelines
- A nurse on duty should contact the Supervisor-on-Duty in situations that require referral.
- Examples of situations that require referral include:
- Uncertainty about patient care
- Unfamiliarity with patient's condition
- Concerns about patient's safety
- Need for additional guidance or support
Referral Process
- Referrals to the Resident-on-Duty or Attending Physician should be made promptly and with urgency.
- Essential information to refer includes:
- Patient's condition and history
- Current treatment and medications
- Concerns or issues requiring attention
Communication Etiquette
- Standard procedure in telephone etiquette includes identifying oneself and stating the purpose of the call.
- The primary purpose of verbal communication is to convey important information clearly and accurately.
Effective Communication
- The main advantage of effective communication is that it promotes better understanding and care for patients.
- Key elements of non-verbal communication include maintaining eye contact, using appropriate body language, and being attentive to the speaker.
Barriers to Communication
- Examples of barriers to effective communication include:
- Language differences
- Cultural differences
- Emotional or psychological barriers
- Distractions or interruptions
Test your understanding of the referral process system with this quiz. Learn about the steps involved when making a referral, contacting residents, involving supervisors, giving feedback, and other important aspects of the process.
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