Referral Process System Flow Quiz

Questions and Answers

If the resident cannot be reached after the 1-3rd call within 5 minutes

Patient/family/watcher concerns

Use GSM application to send messages

Do not delay referral Signup and view all the answers

AP rounds updates Signup and view all the answers

Answering the call within 5 rings Signup and view all the answers

To make clinical decisions Signup and view all the answers

Enhancements in relationships Signup and view all the answers

Making eye contact Signup and view all the answers

Misreading of non-verbal communication Signup and view all the answers

Study Notes

A nurse on duty should contact the Supervisor-on-Duty in situations that require referral.
Examples of situations that require referral include:
- Uncertainty about patient care
- Unfamiliarity with patient's condition
- Concerns about patient's safety
- Need for additional guidance or support

Referrals to the Resident-on-Duty or Attending Physician should be made promptly and with urgency.
Essential information to refer includes:
- Patient's condition and history
- Current treatment and medications
- Concerns or issues requiring attention

Standard procedure in telephone etiquette includes identifying oneself and stating the purpose of the call.
The primary purpose of verbal communication is to convey important information clearly and accurately.

The main advantage of effective communication is that it promotes better understanding and care for patients.
Key elements of non-verbal communication include maintaining eye contact, using appropriate body language, and being attentive to the speaker.

Examples of barriers to effective communication include:
- Language differences
- Cultural differences
- Emotional or psychological barriers
- Distractions or interruptions