Podcast
Questions and Answers
What is a recommended action regarding the seller's property during showings?
What is a recommended action regarding the seller's property during showings?
How should REALTORS® respond to communications from other agents?
How should REALTORS® respond to communications from other agents?
What should a REALTOR® do if they notice inaccurate information on a listing?
What should a REALTOR® do if they notice inaccurate information on a listing?
What is a sign of professional respect in real estate dealings?
What is a sign of professional respect in real estate dealings?
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What should a REALTOR® avoid doing at other REALTORS®' open houses?
What should a REALTOR® avoid doing at other REALTORS®' open houses?
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What is essential for success in the real estate business?
What is essential for success in the real estate business?
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When should REALTORS® carefully handle keys after showings?
When should REALTORS® carefully handle keys after showings?
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What could affect a realtor's reputation in the business?
What could affect a realtor's reputation in the business?
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What is an important property detail a REALTOR® should communicate to other agents?
What is an important property detail a REALTOR® should communicate to other agents?
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What is considered inappropriate language when communicating with other REALTORS®?
What is considered inappropriate language when communicating with other REALTORS®?
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What should a REALTOR® do if they are delayed or must cancel an appointment?
What should a REALTOR® do if they are delayed or must cancel an appointment?
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Which of the following is an appropriate action when showing an occupied home?
Which of the following is an appropriate action when showing an occupied home?
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What is a vital part of respecting properties during showings?
What is a vital part of respecting properties during showings?
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In what circumstance should a REALTOR® explain to the listing broker or occupant about a showing?
In what circumstance should a REALTOR® explain to the listing broker or occupant about a showing?
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Which professional courtesy is essential to uphold communication standards?
Which professional courtesy is essential to uphold communication standards?
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What should a REALTOR® do when going into a closed room during a showing?
What should a REALTOR® do when going into a closed room during a showing?
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How should REALTORS® treat cultural differences when interacting with clients?
How should REALTORS® treat cultural differences when interacting with clients?
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What should a REALTOR® ensure before allowing anyone into a listed property?
What should a REALTOR® ensure before allowing anyone into a listed property?
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What is one of the key principles outlined in the professional courtesies?
What is one of the key principles outlined in the professional courtesies?
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What should be done if a REALTOR® represents interests contrary to the public's?
What should be done if a REALTOR® represents interests contrary to the public's?
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Which action demonstrates respect for the public during property showings?
Which action demonstrates respect for the public during property showings?
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What is the correct approach when asking for permission to use the bathroom during a property showing?
What is the correct approach when asking for permission to use the bathroom during a property showing?
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Which of the following actions violates the principle of respect for property?
Which of the following actions violates the principle of respect for property?
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How should REALTORS® handle cultural differences in their dealings?
How should REALTORS® handle cultural differences in their dealings?
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What is an important consideration for REALTORS® regarding promises made during professional dealings?
What is an important consideration for REALTORS® regarding promises made during professional dealings?
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What is a recommended approach for REALTORS® when dealing with other professionals in the industry?
What is a recommended approach for REALTORS® when dealing with other professionals in the industry?
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What is the best way for REALTORS® to handle sensitive information about a property?
What is the best way for REALTORS® to handle sensitive information about a property?
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In what scenario should a REALTOR® carefully consider the presence of pets during a property showing?
In what scenario should a REALTOR® carefully consider the presence of pets during a property showing?
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Which behavior is most likely to harm a REALTOR®'s reputation within the real estate community?
Which behavior is most likely to harm a REALTOR®'s reputation within the real estate community?
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What is a recommended practice when returning keys after a property showing?
What is a recommended practice when returning keys after a property showing?
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Study Notes
Respect for the Public
- Realtors® should follow the Golden Rule in all interactions.
- Respond promptly to inquiries and schedule appointments well in advance.
- Notify parties if appointments are delayed or cancelled.
- Explain to listing brokers or occupants if prospective buyers decline viewings.
- Communicate timely with all involved parties.
- Handle unexpected situations, like pets, appropriately when entering a property.
- Leave a business card unless prohibited.
- Refrain from criticizing property in the presence of occupants.
- Inform occupants before leaving after showings.
- Always knock and announce yourself before entering occupied homes and closed rooms.
- Maintain a professional appearance at all times (dress, car).
- Obtain permission before using occupants' telephone or bathroom.
- Encourage clients of other brokers to contact their own agents.
- Communicate clearly, avoiding jargon or slang.
- Be mindful and respectful of cultural differences.
- Show courtesy and respect to everyone.
- Meet all deadlines.
- Only make promises you can keep.
- Identify yourself as a REALTOR® in all public interactions.
- Share only factual information, avoiding opinions.
Respect for Property
- Be responsible for everyone entering listed property.
- Never allow buyers unaccompanied access.
- Keep showing groups together.
- Do not allow unaccompanied access without permission.
- Obtain permission to enter, even with lockbox access.
- Leave the property as found when the occupant is absent; report any issues to the listing broker immediately.
- Be considerate of the seller's property, avoiding eating, drinking, smoking, littering, and using facilities without permission.
- Use sidewalks, removing shoes in inclement weather.
- Respect sellers' instructions regarding photography and videography.
Respect for Peers
- Identify yourself as a REALTOR® in all interactions with other REALTORS®.
- Respond promptly and courteously to communication.
- Be mindful of the burden large electronic files may place on recipients.
- Notify listing brokers of inaccurate listing information.
- Share important property information (pets, security, seller presence).
- Show courtesy, trust, and respect to other real estate professionals.
- Avoid inappropriate language.
- Refrain from prospecting at other REALTORS®' open houses.
- Return keys promptly and carefully replace them in the lockbox.
- Mutual respect is crucial for success.
- Maintain professional reputation, as actions have long-term consequences.
Respect for the Public
- Follow the Golden Rule: Treat others as you wish to be treated.
- Respond promptly to inquiries and requests.
- Schedule appointments and showings well in advance.
- Notify if delayed or need to cancel appointments/showings.
- Explain to the listing broker/occupant if a prospective buyer declines viewing an occupied home.
- Communicate promptly with all parties.
- Handle unexpected situations (e.g., pets) appropriately when entering a property.
- Leave a business card unless prohibited locally.
- Refrain from criticizing property in the occupant's presence.
- Inform occupants before leaving after showings.
- Always ring the doorbell/knock and announce yourself before entering occupied homes or closed rooms.
- Maintain a professional appearance (dress and vehicle).
- Ask permission before using the telephone or bathroom in occupied homes.
- Encourage clients of other brokers to contact their agent for questions.
- Communicate clearly, avoiding jargon or slang.
- Be mindful of and respectful towards cultural differences.
- Show courtesy and respect to everyone.
- Meet all deadlines.
- Only make promises you can keep.
- Identify yourself as a REALTOR® in all public interactions.
- Communicate factual information, not opinions.
Respect for Property
- Be responsible for everyone entering listed property.
- Never allow buyers to enter unaccompanied.
- Keep groups together during showings.
- Never allow unaccompanied access without permission.
- Only enter property with permission, even with a lockbox key.
- Leave the property as you found it when the occupant is absent; contact the listing broker if something's amiss.
- Be considerate of the seller's property; do not allow eating, drinking, smoking, trash disposal, use of bathing/sleeping facilities, or pets.
- Use sidewalks; remove shoes/boots if weather necessitates indoor entry.
- Respect sellers' instructions regarding photography/videography.
Respect for Peers
- Identify yourself as a REALTOR® in all interactions with other REALTORS®.
- Respond promptly and courteously to calls, faxes, and emails.
- Be mindful of the burden large electronic files may place on recipients.
- Inform the listing broker of any inaccurate listing information.
- Share crucial property information (pets, security systems, seller presence).
- Show courtesy, trust, and respect to fellow real estate professionals.
- Avoid inappropriate language.
- Refrain from prospecting at other REALTORS®' open houses.
- Return keys promptly.
- Replace keys carefully in the lockbox after showings.
- Cultivate mutual respect for business success.
- Understand that actions today affect reputation and business for years to come.
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Description
Test your knowledge on the ethical responsibilities of realtors® regarding respect for the public. This quiz covers the Golden Rule, effective communication, professional conduct, and appropriate handling of situations during property showings. Ensure that you understand best practices to foster positive relationships in real estate.
