Real Estate Ethics and Respect Quiz

Respect for the Public

• Realtors® should follow the Golden Rule in all interactions.
• Respond promptly to inquiries and schedule appointments well in advance.
• Notify parties if appointments are delayed or cancelled.
• Explain to listing brokers or occupants if prospective buyers decline viewings.
• Communicate timely with all involved parties.
• Handle unexpected situations, like pets, appropriately when entering a property.
• Leave a business card unless prohibited.
• Refrain from criticizing property in the presence of occupants.
• Inform occupants before leaving after showings.
• Always knock and announce yourself before entering occupied homes and closed rooms.
• Maintain a professional appearance at all times (dress, car).
• Obtain permission before using occupants' telephone or bathroom.
• Encourage clients of other brokers to contact their own agents.
• Communicate clearly, avoiding jargon or slang.
• Be mindful and respectful of cultural differences.
• Show courtesy and respect to everyone.
• Meet all deadlines.
• Only make promises you can keep.
• Identify yourself as a REALTOR® in all public interactions.
• Share only factual information, avoiding opinions.

Respect for Property

• Be responsible for everyone entering listed property.
• Never allow buyers unaccompanied access.
• Keep showing groups together.
• Do not allow unaccompanied access without permission.
• Obtain permission to enter, even with lockbox access.
• Leave the property as found when the occupant is absent; report any issues to the listing broker immediately.
• Be considerate of the seller's property, avoiding eating, drinking, smoking, littering, and using facilities without permission.
• Use sidewalks, removing shoes in inclement weather.
• Respect sellers' instructions regarding photography and videography.

Respect for Peers

• Identify yourself as a REALTOR® in all interactions with other REALTORS®.
• Respond promptly and courteously to communication.
• Be mindful of the burden large electronic files may place on recipients.
• Notify listing brokers of inaccurate listing information.
• Share important property information (pets, security, seller presence).
• Show courtesy, trust, and respect to other real estate professionals.
• Avoid inappropriate language.
• Refrain from prospecting at other REALTORS®' open houses.
• Return keys promptly and carefully replace them in the lockbox.
• Mutual respect is crucial for success.
• Maintain professional reputation, as actions have long-term consequences.

Respect for the Public

• Follow the Golden Rule: Treat others as you wish to be treated.
• Respond promptly to inquiries and requests.
• Schedule appointments and showings well in advance.
• Notify if delayed or need to cancel appointments/showings.
• Explain to the listing broker/occupant if a prospective buyer declines viewing an occupied home.
• Communicate promptly with all parties.
• Handle unexpected situations (e.g., pets) appropriately when entering a property.
• Leave a business card unless prohibited locally.
• Refrain from criticizing property in the occupant's presence.
• Inform occupants before leaving after showings.
• Always ring the doorbell/knock and announce yourself before entering occupied homes or closed rooms.
• Maintain a professional appearance (dress and vehicle).
• Ask permission before using the telephone or bathroom in occupied homes.
• Encourage clients of other brokers to contact their agent for questions.
• Communicate clearly, avoiding jargon or slang.
• Be mindful of and respectful towards cultural differences.
• Show courtesy and respect to everyone.
• Meet all deadlines.
• Only make promises you can keep.
• Identify yourself as a REALTOR® in all public interactions.
• Communicate factual information, not opinions.

Respect for Property

• Be responsible for everyone entering listed property.
• Never allow buyers to enter unaccompanied.
• Keep groups together during showings.
• Never allow unaccompanied access without permission.
• Only enter property with permission, even with a lockbox key.
• Leave the property as you found it when the occupant is absent; contact the listing broker if something's amiss.
• Be considerate of the seller's property; do not allow eating, drinking, smoking, trash disposal, use of bathing/sleeping facilities, or pets.
• Use sidewalks; remove shoes/boots if weather necessitates indoor entry.
• Respect sellers' instructions regarding photography/videography.

Respect for Peers

• Identify yourself as a REALTOR® in all interactions with other REALTORS®.
• Respond promptly and courteously to calls, faxes, and emails.
• Be mindful of the burden large electronic files may place on recipients.
• Inform the listing broker of any inaccurate listing information.
• Share crucial property information (pets, security systems, seller presence).
• Show courtesy, trust, and respect to fellow real estate professionals.
• Avoid inappropriate language.
• Refrain from prospecting at other REALTORS®' open houses.
• Return keys promptly.
• Replace keys carefully in the lockbox after showings.
• Cultivate mutual respect for business success.
• Understand that actions today affect reputation and business for years to come.