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Questions and Answers
Which category of real estate does not include land that is used for commercial purposes?
Which category of real estate does not include land that is used for commercial purposes?
What is included in the definition of real property?
What is included in the definition of real property?
What does ROI stand for in the context of investments?
What does ROI stand for in the context of investments?
How is the ROI calculated?
How is the ROI calculated?
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Which of the following best describes elasticity in economics?
Which of the following best describes elasticity in economics?
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Which of the following is NOT a characteristic of real estate?
Which of the following is NOT a characteristic of real estate?
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What is one key feature of improvements made to real estate?
What is one key feature of improvements made to real estate?
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Which type of property includes government buildings and parks?
Which type of property includes government buildings and parks?
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What does the Average Room Rate (ARR) calculate?
What does the Average Room Rate (ARR) calculate?
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Which formula is NOT used to calculate RevPAR?
Which formula is NOT used to calculate RevPAR?
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What is indicated by a higher RevPAR ratio?
What is indicated by a higher RevPAR ratio?
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Which term refers to revenue generated per available room?
Which term refers to revenue generated per available room?
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In the context of hotel management, what does a higher efficiency ratio suggest?
In the context of hotel management, what does a higher efficiency ratio suggest?
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Which of the following does NOT impact the calculation of RevPAR?
Which of the following does NOT impact the calculation of RevPAR?
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What is the primary purpose of break-even pricing for a firm?
What is the primary purpose of break-even pricing for a firm?
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What period is indicated for the statistics of Hotel Foscari?
What period is indicated for the statistics of Hotel Foscari?
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Which of the following best describes ancillary services in a hotel context?
Which of the following best describes ancillary services in a hotel context?
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What does EBITDA stand for in financial terms?
What does EBITDA stand for in financial terms?
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Which scenario is most likely to prompt a firm to consider break-even pricing?
Which scenario is most likely to prompt a firm to consider break-even pricing?
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Which of the following is NOT an example of an ancillary service?
Which of the following is NOT an example of an ancillary service?
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What is the primary focus of the first optional assignment?
What is the primary focus of the first optional assignment?
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Why might hotels offer upgrades as ancillary services?
Why might hotels offer upgrades as ancillary services?
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What is a typical characteristic of ancillary services provided by hotels?
What is a typical characteristic of ancillary services provided by hotels?
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In terms of asset management, what does depreciation allow companies to do?
In terms of asset management, what does depreciation allow companies to do?
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Which of the following metrics is considered an alternative profitability measure to net income?
Which of the following metrics is considered an alternative profitability measure to net income?
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What are the three types of hotel ownership discussed in the second optional assignment?
What are the three types of hotel ownership discussed in the second optional assignment?
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What is a key characteristic of real estate?
What is a key characteristic of real estate?
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Which of the following is NOT a requirement for the first optional assignment?
Which of the following is NOT a requirement for the first optional assignment?
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What is the significance of conducting a SWOT analysis for hotel firms?
What is the significance of conducting a SWOT analysis for hotel firms?
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Which of the following best represents a misconception about depreciation?
Which of the following best represents a misconception about depreciation?
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What is one expected outcome of the first optional assignment presentations?
What is one expected outcome of the first optional assignment presentations?
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What does price elasticity measure?
What does price elasticity measure?
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When is demand considered elastic?
When is demand considered elastic?
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What does a coefficient of elasticity of 0 indicate?
What does a coefficient of elasticity of 0 indicate?
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What is the definition of scarcity in economics?
What is the definition of scarcity in economics?
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Which statement best explains relative scarcity?
Which statement best explains relative scarcity?
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Which of the following describes a perfectly inelastic good?
Which of the following describes a perfectly inelastic good?
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Why is economics considered a science?
Why is economics considered a science?
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What is meant by seasonality in the tourism industry?
What is meant by seasonality in the tourism industry?
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Which scenario best illustrates a negative externality in the tourism industry?
Which scenario best illustrates a negative externality in the tourism industry?
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What is the main role of a Destination Management Organization (DMO)?
What is the main role of a Destination Management Organization (DMO)?
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Under what condition does the concept of parity rate apply?
Under what condition does the concept of parity rate apply?
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At what point is a business considered to be at its break-even?
At what point is a business considered to be at its break-even?
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What does overuse of tourist facilities typically result from?
What does overuse of tourist facilities typically result from?
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Which of the following correctly describes operational costs?
Which of the following correctly describes operational costs?
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What impact can climate conditions have on the tourism industry?
What impact can climate conditions have on the tourism industry?
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Study Notes
Hospitality Management Firms
- Principles of Management of Hospitality Firms were discussed in an academic lecture.
- The guest lecturer was Gino Marchionna, founder of Tourismore.
- Classes are part of a Bachelor's Degree Program in Hospitality Innovation and e-Tourism.
- The program is a partnership with Scuola Italiana cdp" di Ospitalità.
Hotel Distribution
- This section details hotel distribution channels.
- Various stakeholders are connected to the hotel distribution network: loyal travelers; leisure travelers; business travelers; online travel agencies; affiliate online travel agencies; travel management companies; corporate self-booking; tour operators; wholesalers/bedbanks; global distribution system (GDS); DHISCO switch; hotel eCommerce; central reservation system; and proprietary switch system.
- The diagram illustrates the connections between these entities.
30 Keywords Part 1
- 15/5 rule: When a guest is within 15 ft, acknowledge their presence (smile, head nod). Within 5 ft, greet appropriately ("hello," "good morning," "good evening").
- CRM: Customer Relationship Management.
- PMS: Property Management System.
- RMS: Revenue Management System.
- DOC: Director of Catering.
- DOSM: Director of Sales and Marketing.
- FOH: Front of House (all guest-facing staff and areas).
- FOM: Front Office Manager.
- FIT: Free and Independent Traveller
- MOM: Month on Month.
- MTD: Month to Date.
- YOY: Year on Year.
- YTD: Year to Date.
- ADR/ARR: Average Daily Rate (ADR)/ Average Room Rate (ARR). Formula used: Total Room Revenue/ Total Rooms Sold
- RevPAR (revenue per available room) Calculated using two formulas: Room Revenue/ Number of rooms available, ADR X Occupancy Rate.
- Importance of RevPAR: RevPAR is the ratio of a firm's outputs to inputs, measuring efficiency. A higher ratio signifies better resource management. Example stat from Cornell University.
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Example Hotel Stats:
- Total Revenue > 3,150,000$.
- Consideration Period > 90 days.
- Number of Rooms > 500.
- ADR > 100$.
- Avg. Occupancy Rate > 70%.
- Example Hotel Stats Calculation: Calculate RevPAR for Example Hotel Foscari.
- The Limit of RevPAR: The meaning of RevPAR is simply room revenue. Maximizing all revenue and dollar profits, not just percentage profit is more important. (Horst Schulze).
30 Keywords Part 2
- Seasonality: Fluctuations in tourism demand and supply due to climate, public holidays, and school holidays. These factors create low and high peak seasons, often impacting certain regions with overuse of facilities in a given time period.
- Externality: Positive or negative effects on unrelated third parties from economic exchanges between two entities (example: pollution from hotel operations).
- DMC: Destination Management Company.
- DMO: Destination Management Organisation.
- Parity Rate: Same price across all distribution channels (hotels in different channels).
- Break-Even Pricing: Setting prices to cover variable costs at a certain output level.
- Ancillaries: Supplementary services or products (food, beverages, entertainment, tours, upgrades, retail, on-site services)
30 Keywords Part 3
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Depreciation: Accounting method used to allocate the cost of a fixed asset over its useful life. Reduces the cost of ownership.
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Real Estate: Land and permanent improvements (structures, man-made/natural). Five main categories: residential, commercial, industrial, raw land, special use (government buildings, parks).
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Return on Investment (ROI) : Performance measure to evaluate investment efficiency/profitability. Calculated by dividing benefit (return) by cost. ROI is expressed as percentage or ratio.
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Elasticity: Measures the sensitivity of a variable to changes in another. Price elasticity is the change in demand in response to price change. Demand can be elastic (demand changes significantly with price), inelastic (demand doesn't change with price) or perfectly inelastic (demand remains constant). Cross-elasticity shows demand change to a related good's price change.
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Scarcity: Basic economic problem relating the difference between unlimited desires, and limited resources. This gap requires resources allocation decisions.
First Optional Assignment
- Which are the most interesting hotel brands in Italy? (Revenue, Number of rooms, Specialization)
- Submit case studies (1-2 slides) before Monday, including main variables and why/relevant news.
Second Optional Assignment
- SWOT analysis of franchising, family-owned hotels, and chains.
- Submit one slide in JPG format before next Monday.
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Description
Test your knowledge on real estate definitions, property types, and investment metrics with this quiz. Explore key concepts such as ROI, RevPAR, and the characteristics of real estate. Perfect for students and professionals in the field of real estate and hospitality management.