Good Manners Reading Comprehension Quiz and Flashcards

Reading Comprehension: Business Etiquette and Manners 1

Test your reading comprehension skills on the topic of business etiquette, manners, language, customs, traditions, and values. The quiz covers the importance of good manners, significance, effects, netiquette, impressions, considerations, and ways to exhibit good manners in the workplace.

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@ArtisticTheme

Questions and Answers

Which of the following is NOT considered an important aspect of good manners in the workplace?

Displaying your personal achievements

Which of the following polite phrases is NOT commonly used in business etiquette?

Best regards

What is the primary purpose of understanding and exhibiting good manners in a business setting?

To maintain a professional and courteous image

Which of the following is considered a common mistake in language etiquette that should be avoided in a professional setting?

All of the above Signup and view all the answers

What is the primary purpose of understanding cross-cultural competence in a business context?

To avoid offending clients or colleagues from different cultures Signup and view all the answers

Which of the following is NOT considered a key aspect of business etiquette related to language use?

Speaking in a loud and assertive manner to command attention Signup and view all the answers

What is a core aspect of cross-culture according to the text?

Staying focused on personal goals Signup and view all the answers

What is a key competency of IEP (Intercultural Effectiveness Profile) according to the text?

Formulating cultural explanations of behavior Signup and view all the answers

Which statement is true about social etiquette from the text?

Gender has no role in social etiquette Signup and view all the answers

What is a recommended 'Do' at the workplace based on the text?

Formulating cultural explanations of behavior Signup and view all the answers

What should one do to manage their attitudes towards culture?

Direct learning of the culture Signup and view all the answers

Study Notes

Introduction to Business Etiquette

Manners refer to the way individuals behave in a social or professional setting, showcasing respect, kindness, and consideration towards others.
Good manners are essential in a workplace, as they create a positive impression, build trust, and enhance professional relationships.

Importance of Good Manners

Good manners have a significant impact on business, as they: • Create a positive impression • Build trust and respect • Enhance professional relationships • Show consideration for others • Promote a positive work environment

Ways to Exhibit Good Manners in the Workplace

Take responsibility for your actions and tasks
Respect other people's space and property
Monitor the level of your conversation to avoid disruptions
Minimize personal communications during work hours

Language Etiquette

Various aspects of language etiquette include: • Using polite phrases and words • Avoiding foul language and unconscious mistakes • Being mindful of the tone and volume of your voice
Common polite words and phrases include: • Please • You're welcome • Thank you • May I • Excuse me • Pardon me • I beg your pardon • I'm sorry
Words to be eradicated from business language include: • No problem • Yep, yeah, and nope • Any curse words

Customs and Traditions

Customs and etiquette refer to the social norms and rules of behavior in a particular culture or society
Traditional etiquette involves respecting and understanding the customs and values of others
Cross-cultural competence is essential in today's global business environment

Core Aspects of Cross-Culture

Stay focused on your goals and objectives
Understand the culture within yourself and be aware of your own biases
Manage your attitudes towards the culture and avoid stereotypes
Direct your learning of the culture through research and experience
Develop reliable information sources to deepen your understanding

IEP (Intercultural Effectiveness Program)

Core competencies of IEP include: • Understanding cultural differences and nuances • Being adaptable and flexible in different cultural settings • Communicating effectively across cultures • Building relationships and trust with people from diverse backgrounds

Social etiquette is marked by courtesy and respect for others, with gender playing a role in social interactions
Business etiquette is marked by hierarchy and power, with gender having no significant role
Social etiquette and business etiquette are interconnected, but distinct in their approaches and values.