Podcast
Questions and Answers
What are the consequences of unauthorized alterations to the modem?
What are the consequences of unauthorized alterations to the modem?
Which type of damage is considered your responsibility when not subscribed to Nomad Premier Support?
Which type of damage is considered your responsibility when not subscribed to Nomad Premier Support?
In the event the modem is lost or stolen without Premier Support, what financial responsibility do you have?
In the event the modem is lost or stolen without Premier Support, what financial responsibility do you have?
How does the duration of modem activation affect your liability?
How does the duration of modem activation affect your liability?
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What should you do to ensure the modem remains undamaged?
What should you do to ensure the modem remains undamaged?
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What percentage of the retail price will you be responsible for if an AIR modem is lost and it has been active for 24 months or more?
What percentage of the retail price will you be responsible for if an AIR modem is lost and it has been active for 24 months or more?
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What is the charge for a RAPTOR modem that has been active for 20 months if it gets damaged?
What is the charge for a RAPTOR modem that has been active for 20 months if it gets damaged?
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In the event of a natural disaster, what percentage will you be charged for an Other Modem Model that is lost?
In the event of a natural disaster, what percentage will you be charged for an Other Modem Model that is lost?
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What percentage of the retail price is charged for a modem active for 13 months that is lost?
What percentage of the retail price is charged for a modem active for 13 months that is lost?
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How long can an ARK modem be active before its loss charge is reduced to 85%?
How long can an ARK modem be active before its loss charge is reduced to 85%?
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Which of the following is a responsibility when using your modem to avoid charges?
Which of the following is a responsibility when using your modem to avoid charges?
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For a RAPTOR modem that has been active for 8 months, what percentage of the retail price would be charged for a replacement if it is lost?
For a RAPTOR modem that has been active for 8 months, what percentage of the retail price would be charged for a replacement if it is lost?
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What should you do to help avoid incurring costs for damage to your modem?
What should you do to help avoid incurring costs for damage to your modem?
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Study Notes
Modem Responsibility Without Nomad Premier Support
- Without Nomad Premier Support, users are responsible for any damage, misuse, neglect, or unauthorized alterations to their Nomad Internet modem.
- Users are also responsible for the full or partial retail cost if the modem is damaged, lost, or stolen.
- Nomad Internet's guidelines must be followed for proper operation and to avoid damage.
Damage Costs by Modem Model
- RAPTOR: 100% retail price (up to 6 months active), 80% (6-12 months), 65% (12-24 months), 55% (over 24 months).
- AIR: 100% (up to 6 months), 85% (6-12 months), 80% (12-24 months), 75% (over 24 months).
- ARK: 100% (up to 18 months), 85% (over 18 months).
- Other models: 100% regardless of activation time.
Modem Loss Costs
- 100% retail price (up to 12 months active).
- 90% (12-24 months).
- 80% (over 24 months).
Natural Disaster Exception
- For damage or loss due to a natural disaster (with sufficient evidence), the cost is 50% of the retail price for all models.
Modem Care Guidelines
- Store the modem in a safe, dry, and cool place.
- Avoid extreme conditions and unauthorized hardware/software modifications.
- Use only authorized accessories and cables.
Damage or Loss Procedure
- Nomad Internet assesses the modem's damage.
- Charges are based on model and activation time.
- Charges appear on the next bill.
Contacting Support
- Contact Nomad Internet support for questions or assistance regarding modem responsibility.
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