Podcast
Questions and Answers
What are the consequences of unauthorized alterations to the modem?
What are the consequences of unauthorized alterations to the modem?
- You may receive a reduced liability coverage.
- You can claim for damages despite alterations.
- You forfeit all liability protection. (correct)
- You have an extended time frame for replacements.
Which type of damage is considered your responsibility when not subscribed to Nomad Premier Support?
Which type of damage is considered your responsibility when not subscribed to Nomad Premier Support?
- External scratches caused by normal wear and tear.
- Liquid damage due to misuse or neglect. (correct)
- Internal issues from manufacturing defects.
- Damage caused by natural disasters.
In the event the modem is lost or stolen without Premier Support, what financial responsibility do you have?
In the event the modem is lost or stolen without Premier Support, what financial responsibility do you have?
- You are only liable for half of the retail cost.
- You are responsible for a nominal fee.
- You must pay the full retail cost of the modem. (correct)
- You are not responsible for any costs.
How does the duration of modem activation affect your liability?
How does the duration of modem activation affect your liability?
What should you do to ensure the modem remains undamaged?
What should you do to ensure the modem remains undamaged?
What percentage of the retail price will you be responsible for if an AIR modem is lost and it has been active for 24 months or more?
What percentage of the retail price will you be responsible for if an AIR modem is lost and it has been active for 24 months or more?
What is the charge for a RAPTOR modem that has been active for 20 months if it gets damaged?
What is the charge for a RAPTOR modem that has been active for 20 months if it gets damaged?
In the event of a natural disaster, what percentage will you be charged for an Other Modem Model that is lost?
In the event of a natural disaster, what percentage will you be charged for an Other Modem Model that is lost?
What percentage of the retail price is charged for a modem active for 13 months that is lost?
What percentage of the retail price is charged for a modem active for 13 months that is lost?
How long can an ARK modem be active before its loss charge is reduced to 85%?
How long can an ARK modem be active before its loss charge is reduced to 85%?
Which of the following is a responsibility when using your modem to avoid charges?
Which of the following is a responsibility when using your modem to avoid charges?
For a RAPTOR modem that has been active for 8 months, what percentage of the retail price would be charged for a replacement if it is lost?
For a RAPTOR modem that has been active for 8 months, what percentage of the retail price would be charged for a replacement if it is lost?
What should you do to help avoid incurring costs for damage to your modem?
What should you do to help avoid incurring costs for damage to your modem?
Flashcards
Nomad Premier Support
Nomad Premier Support
A subscription service that provides modem liability coverage.
Modem Liability Without Support
Modem Liability Without Support
Full responsibility for modem damage, loss, unauthorized changes.
Modem Damage Responsibility
Modem Damage Responsibility
Liability for any type of modem damage, e.g., physical, liquid, neglect-related.
Lost/Stolen Modem Liability
Lost/Stolen Modem Liability
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Unauthorized Modem Alterations
Unauthorized Modem Alterations
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Modem Activation Costs
Modem Activation Costs
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RAPTOR Modem Cost (6+ Months)
RAPTOR Modem Cost (6+ Months)
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Lost or Stolen Modem Cost (Under 12 Months)
Lost or Stolen Modem Cost (Under 12 Months)
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Natural Disaster Modem Damage
Natural Disaster Modem Damage
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Modem Care Guidelines
Modem Care Guidelines
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Damage Assessment & Modem Repair
Damage Assessment & Modem Repair
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Modem Support and Assistance
Modem Support and Assistance
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Nomad Premier Support
Nomad Premier Support
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Study Notes
Modem Responsibility Without Nomad Premier Support
- Without Nomad Premier Support, users are responsible for any damage, misuse, neglect, or unauthorized alterations to their Nomad Internet modem.
- Users are also responsible for the full or partial retail cost if the modem is damaged, lost, or stolen.
- Nomad Internet's guidelines must be followed for proper operation and to avoid damage.
Damage Costs by Modem Model
- RAPTOR: 100% retail price (up to 6 months active), 80% (6-12 months), 65% (12-24 months), 55% (over 24 months).
- AIR: 100% (up to 6 months), 85% (6-12 months), 80% (12-24 months), 75% (over 24 months).
- ARK: 100% (up to 18 months), 85% (over 18 months).
- Other models: 100% regardless of activation time.
Modem Loss Costs
- 100% retail price (up to 12 months active).
- 90% (12-24 months).
- 80% (over 24 months).
Natural Disaster Exception
- For damage or loss due to a natural disaster (with sufficient evidence), the cost is 50% of the retail price for all models.
Modem Care Guidelines
- Store the modem in a safe, dry, and cool place.
- Avoid extreme conditions and unauthorized hardware/software modifications.
- Use only authorized accessories and cables.
Damage or Loss Procedure
- Nomad Internet assesses the modem's damage.
- Charges are based on model and activation time.
- Charges appear on the next bill.
Contacting Support
- Contact Nomad Internet support for questions or assistance regarding modem responsibility.
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