Modem Replacement Cost

What are the consequences of unauthorized alterations to the modem?

Which type of damage is considered your responsibility when not subscribed to Nomad Premier Support?

In the event the modem is lost or stolen without Premier Support, what financial responsibility do you have?

How does the duration of modem activation affect your liability?

What should you do to ensure the modem remains undamaged?

What percentage of the retail price will you be responsible for if an AIR modem is lost and it has been active for 24 months or more?

What is the charge for a RAPTOR modem that has been active for 20 months if it gets damaged?

In the event of a natural disaster, what percentage will you be charged for an Other Modem Model that is lost?

What percentage of the retail price is charged for a modem active for 13 months that is lost?

How long can an ARK modem be active before its loss charge is reduced to 85%?

Which of the following is a responsibility when using your modem to avoid charges?

For a RAPTOR modem that has been active for 8 months, what percentage of the retail price would be charged for a replacement if it is lost?

What should you do to help avoid incurring costs for damage to your modem?

Modem Responsibility Without Nomad Premier Support

Without Nomad Premier Support, users are responsible for any damage, misuse, neglect, or unauthorized alterations to their Nomad Internet modem.
Users are also responsible for the full or partial retail cost if the modem is damaged, lost, or stolen.
Nomad Internet's guidelines must be followed for proper operation and to avoid damage.

Damage Costs by Modem Model

RAPTOR: 100% retail price (up to 6 months active), 80% (6-12 months), 65% (12-24 months), 55% (over 24 months).
AIR: 100% (up to 6 months), 85% (6-12 months), 80% (12-24 months), 75% (over 24 months).
ARK: 100% (up to 18 months), 85% (over 18 months).
Other models: 100% regardless of activation time.

Modem Loss Costs

100% retail price (up to 12 months active).
90% (12-24 months).
80% (over 24 months).

Natural Disaster Exception

For damage or loss due to a natural disaster (with sufficient evidence), the cost is 50% of the retail price for all models.

Modem Care Guidelines

Store the modem in a safe, dry, and cool place.
Avoid extreme conditions and unauthorized hardware/software modifications.
Use only authorized accessories and cables.

Damage or Loss Procedure

Nomad Internet assesses the modem's damage.
Charges are based on model and activation time.
Charges appear on the next bill.

Contacting Support

Contact Nomad Internet support for questions or assistance regarding modem responsibility.

We read all feedback carefully, but we do not reply to all submissions. If you have an issue requiring a response, please use the Help Center.

Modem Replacement Cost

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