Podcast
Questions and Answers
What is the purpose of customer surveys in the product creation cycle?
What is the purpose of customer surveys in the product creation cycle?
- To gather feedback on the company's advertising strategies
- To conduct market research on potential customers
- To identify customer needs and the level of importance that customers attach to different needs (correct)
- To analyze the demographics of potential customers
Which sampling technique ensures that each customer in the population has an equal chance of being included in the sample?
Which sampling technique ensures that each customer in the population has an equal chance of being included in the sample?
- Simple random sampling (correct)
- Convenience sampling
- Systematic sampling
- Stratified random sampling
What is one of the tools and techniques that can be used for quality planning?
What is one of the tools and techniques that can be used for quality planning?
- Customer surveys (correct)
- Judgmental sampling
- Snowball sampling
- Cluster sampling
At which stage of the product creation cycle is process design and development involved?
At which stage of the product creation cycle is process design and development involved?
What is the primary aim of quality planning?
What is the primary aim of quality planning?
What is the purpose of listening to focus groups of customers, such as chain stores, fleet operators, or seniors, in the product creation cycle?
What is the purpose of listening to focus groups of customers, such as chain stores, fleet operators, or seniors, in the product creation cycle?
What is the main purpose of Quality Function Deployment (QFD)?
What is the main purpose of Quality Function Deployment (QFD)?
What is the major component of the QFD method?
What is the major component of the QFD method?
In product planning, what stage involves determining the major features for the product?
In product planning, what stage involves determining the major features for the product?
What does 'target' refer to in the context of product planning?
What does 'target' refer to in the context of product planning?
How is 'reliability' defined in the context of product planning?
How is 'reliability' defined in the context of product planning?
What is the purpose of 'failure mode and effects analysis'?
What is the purpose of 'failure mode and effects analysis'?
What is used to determine the economic limits of variability for product characteristics and process parameters?
What is used to determine the economic limits of variability for product characteristics and process parameters?
Which method is used to closely tie the design features of a product with customer needs?
Which method is used to closely tie the design features of a product with customer needs?
'Infant mortality' refers to which period in the failure rate curve?
'Infant mortality' refers to which period in the failure rate curve?
'Choosing a competitor as benchmark' is part of which stage of product planning?
'Choosing a competitor as benchmark' is part of which stage of product planning?
