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Quality Management Systems: Quality In Design Review

16 Questions

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Quality Management Systems: Quality In Design Review

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Questions and Answers

What is the purpose of customer surveys in the product creation cycle?

To gather feedback on the company's advertising strategies

To conduct market research on potential customers

To identify customer needs and the level of importance that customers attach to different needs (correct)

To analyze the demographics of potential customers

Which sampling technique ensures that each customer in the population has an equal chance of being included in the sample?

Simple random sampling (correct)

Convenience sampling

Systematic sampling

Stratified random sampling

What is one of the tools and techniques that can be used for quality planning?

Customer surveys (correct)

Judgmental sampling

Snowball sampling

Cluster sampling

At which stage of the product creation cycle is process design and development involved?

Stage 3: Process design and development Signup and view all the answers

What is the primary aim of quality planning?

To ensure products and services meet customer requirements and expectations Signup and view all the answers

What is the purpose of listening to focus groups of customers, such as chain stores, fleet operators, or seniors, in the product creation cycle?

To understand customer preferences and needs Signup and view all the answers

What is the main purpose of Quality Function Deployment (QFD)?

To closely tie the design features of a product with the expressed preferences and needs of the customers Signup and view all the answers

What is the major component of the QFD method?

Matrix created with the customers’ preferences in the rows and the design features in the columns Signup and view all the answers

In product planning, what stage involves determining the major features for the product?

Finding customer needs Signup and view all the answers

What does 'target' refer to in the context of product planning?

Selecting targets for the new product based on a comparison with the benchmark Signup and view all the answers

How is 'reliability' defined in the context of product planning?

Probability that the product will not fail before a certain time under specific conditions Signup and view all the answers

What is the purpose of 'failure mode and effects analysis'?

Proofing the product and process designs against possible failures Signup and view all the answers

What is used to determine the economic limits of variability for product characteristics and process parameters?

'Tolerancing' Signup and view all the answers

Which method is used to closely tie the design features of a product with customer needs?

'Quality function deployment' Signup and view all the answers

'Infant mortality' refers to which period in the failure rate curve?

'Period A' Signup and view all the answers

'Choosing a competitor as benchmark' is part of which stage of product planning?

'Target' Signup and view all the answers