Quality Management System: Understanding Organization and Context

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What is the purpose of determining external and internal issues for an organization's quality management system?

To focus solely on the cultural and social environments of the organization

To identify positive factors that impact the organization's strategic direction

To monitor and review information about interested parties

To identify negative factors that affect the organization's ability to achieve the intended results (correct)

How can understanding the external context be facilitated?

By disregarding issues related to the market and competition

By ignoring the international, national, regional, or local aspects

By considering issues arising from cultural and social environments (correct)

By focusing only on legal and technological environments

What should the organization determine in relation to interested parties' needs and expectations?

Only the interested parties that have no potential effect on the organization

Only the interested parties relevant to the organization's products

The requirements of these interested parties that are relevant to the quality management system (correct)

The requirements of these interested parties that are not relevant to the quality management system

What should be considered when facilitating understanding of the internal context?

Issues related to values, culture, knowledge, and performance of the organization Signup and view all the answers

What does the organization need to consider when determining the scope of its quality management system?

The requirements of relevant interested parties referred to in section 4.2 Signup and view all the answers

According to the International Standard, when can an organization claim conformity to the standard?

If all the requirements are applicable within the determined scope Signup and view all the answers

What should the organization do to ensure effective operation and control of its processes?

Determine and apply the criteria and methods needed Signup and view all the answers

What is necessary for an organization to maintain in order to support the operation of its processes?

Documented information to support the operation of its processes Signup and view all the answers

Which factor should be taken into consideration when determining the scope of a quality management system according to the International Standard?

The requirements of relevant interested parties referred to in section 4.2 Signup and view all the answers

What should an organization do with regard to risks and opportunities as per the International Standard?

Consider both risks and opportunities as determined in accordance with the requirements of 6.1 Signup and view all the answers

What does a quality management system scope document need to state according to the International Standard?

The types of products and services covered, and provide justification for any requirement that is not applicable to the scope Signup and view all the answers

What does an organization need to do in relation to its quality management system processes according to the International Standard?

Evaluate processes and implement changes needed to ensure that they achieve their intended results Signup and view all the answers

What should an organization do with respect to maintaining its quality management system processes?

Maintain documented information to support the operation of its processes Signup and view all the answers

What should be included in the scope of an organization's quality management system according to the International Standard?

The types of products and services covered, and justification for applicable requirements Signup and view all the answers

Quality Management System: Understanding Organization and Context

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