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Quality Management Strategies Quiz

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Questions and Answers

What is one way quality improvements can help firms increase profitability?

By decreasing productivity and increasing rework costs

By lowering selling prices and increasing warranty costs

By increasing sales and reducing costs (correct)

By improving reputation for poor quality products

What did one study find about companies with the highest quality compared to those with the poorest quality?

Companies with the poorest quality had better reputations

Companies with the highest quality were five times as productive (correct)

Companies with the highest quality were less profitable

Companies with the highest quality produced fewer units per labor hour

What do quality chains help trace through an organization's business or service processes?

Sales and marketing strategies

Inputs and outputs (correct)

Customer complaints

Profit margins

In the context of processes transforming inputs into outputs, what satisfies customer needs and expectations?

Products, information, or services Signup and view all the answers

What does 'Product Quality Performance' refer to?

A product's main operating characteristics Signup and view all the answers

What aspect of a product does 'Aesthetics' mainly focus on according to the text?

Appearance, feel, smell, or taste Signup and view all the answers

Which term describes the likelihood that a product will not fail within a specific period?

Reliability Signup and view all the answers

What does Total Quality Management (TQM) emphasize?

Excellence in all product and service aspects important to the customer Signup and view all the answers

What is the basis of the philosophy of Continuous Improvement in Total Quality Management?

Every aspect of an operation can be improved Signup and view all the answers

What does Plan-Do-Check-Act (PDCA) represent in the context of Total Quality Management?

A circular model for continuous improvement Signup and view all the answers

Which term refers to the availability and accessibility of a service?

Convenience Signup and view all the answers

What is Six Sigma, as defined in Total Quality Management?

A program designed to reduce defects and improve quality Signup and view all the answers