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Questions and Answers
What is one way quality improvements can help firms increase profitability?
What is one way quality improvements can help firms increase profitability?
- By decreasing productivity and increasing rework costs
- By lowering selling prices and increasing warranty costs
- By increasing sales and reducing costs (correct)
- By improving reputation for poor quality products
What did one study find about companies with the highest quality compared to those with the poorest quality?
What did one study find about companies with the highest quality compared to those with the poorest quality?
- Companies with the poorest quality had better reputations
- Companies with the highest quality were five times as productive (correct)
- Companies with the highest quality were less profitable
- Companies with the highest quality produced fewer units per labor hour
What do quality chains help trace through an organization's business or service processes?
What do quality chains help trace through an organization's business or service processes?
- Sales and marketing strategies
- Inputs and outputs (correct)
- Customer complaints
- Profit margins
In the context of processes transforming inputs into outputs, what satisfies customer needs and expectations?
In the context of processes transforming inputs into outputs, what satisfies customer needs and expectations?
What does 'Product Quality Performance' refer to?
What does 'Product Quality Performance' refer to?
What aspect of a product does 'Aesthetics' mainly focus on according to the text?
What aspect of a product does 'Aesthetics' mainly focus on according to the text?
Which term describes the likelihood that a product will not fail within a specific period?
Which term describes the likelihood that a product will not fail within a specific period?
What does Total Quality Management (TQM) emphasize?
What does Total Quality Management (TQM) emphasize?
What is the basis of the philosophy of Continuous Improvement in Total Quality Management?
What is the basis of the philosophy of Continuous Improvement in Total Quality Management?
What does Plan-Do-Check-Act (PDCA) represent in the context of Total Quality Management?
What does Plan-Do-Check-Act (PDCA) represent in the context of Total Quality Management?
Which term refers to the availability and accessibility of a service?
Which term refers to the availability and accessibility of a service?
What is Six Sigma, as defined in Total Quality Management?
What is Six Sigma, as defined in Total Quality Management?
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