Quality Management Processes Quiz

The 'zero defects' approach to quality aims to eliminate defective items by setting high standards and passing quality checks based on certain criteria.

Quality in terms of consistency focuses on setting specifications that aim to meet process requirements perfectly.

'Fitness for Purpose' in quality refers to the suitability of a product or service for its intended use.

<p>'Value for Money' in quality indicates that a customer receives a quality product or service if the same outcome can be achieved at the same cost.</p> Signup and view all the answers

<p>The Transformative approach to quality sees it as a change from one state to another, not just physically but also cognitively.</p> Signup and view all the answers

<p>Quality should be explored in terms of 'Value Addedness' according to Muller and Funnell.</p> Signup and view all the answers

<p>IATF 16949</p> Signup and view all the answers

<p>Dr. Deming</p> Signup and view all the answers

<p>System thinking</p> Signup and view all the answers

<p>To ensure consistency, compatibility, and quality</p> Signup and view all the answers

<p>Joseph Luft and Harry Ingham</p> Signup and view all the answers

<p>Respective party knows and executes right methods correctly</p> Signup and view all the answers

<p>To link data sources and share information across systems to ensure everyone is on the same page.</p> Signup and view all the answers

<p>By approaching quality in a planned and structured way, aligning with the organization's vision, mission, and goals.</p> Signup and view all the answers

<p>It contributes to the organization's effectiveness and efficiency in achieving its objectives.</p> Signup and view all the answers

<p>To improve service quality over time and increase customer satisfaction.</p> Signup and view all the answers

<p>To make internal processes leaner and prevent defects and problems.</p> Signup and view all the answers

<p>By linking data sources and sharing information across systems.</p> Signup and view all the answers

<p>To indicate the type of error or problem that should be reduced first to improve the production process.</p> Signup and view all the answers

<p>Dr. Kaoru Ishikawa.</p> Signup and view all the answers

<p>It is simple to use and understand.</p> Signup and view all the answers

<p>Determining preventive methods for controlling identified causes and setting goals for planned action.</p> Signup and view all the answers

<p>To provide a graphic summary of variation in a specific set of data.</p> Signup and view all the answers

<p>To control variation and identify/control the causes of these variations.</p> Signup and view all the answers

<p>To prioritize initiatives and projects based on importance and impact.</p> Signup and view all the answers

<ol> <li>Critical - urgent and requires immediate attention, 2. High Priority - important but not time-sensitive, 3. Neutral - no immediate deadline, but should still be completed, 4. Low Priority - completed when teams have time, 5. Unknown - tasks in the inventory without deadline.</li> </ol> Signup and view all the answers

<ol> <li>Determine priority level, 2. Qualify the urgency and impact, 3. Estimate effort, 4. Do, decide, delegate, or delete.</li> </ol> Signup and view all the answers

<p>Tasks that require your expertise and have an immediate or determined deadline.</p> Signup and view all the answers

<p>Thomas Saaty developed it in the 1970s, and it became popular amongst management personnel in the late 1990s and early 2000s.</p> Signup and view all the answers

<p>To help in decision-making by structuring complex problems and prioritizing alternatives.</p> Signup and view all the answers