30 Questions
Define the 'zero defects' approach to quality.
The 'zero defects' approach to quality aims to eliminate defective items by setting high standards and passing quality checks based on certain criteria.
Explain the concept of quality in terms of consistency.
Quality in terms of consistency focuses on setting specifications that aim to meet process requirements perfectly.
What does 'Fitness for Purpose' mean in the context of quality?
'Fitness for Purpose' in quality refers to the suitability of a product or service for its intended use.
How is 'Value for Money' related to quality?
'Value for Money' in quality indicates that a customer receives a quality product or service if the same outcome can be achieved at the same cost.
Explain the Transformative approach to quality.
The Transformative approach to quality sees it as a change from one state to another, not just physically but also cognitively.
According to Muller and Funnell, what concept should quality be explored in terms of?
Quality should be explored in terms of 'Value Addedness' according to Muller and Funnell.
What are the QMS standards for the automotive industry?
IATF 16949
Who advocated the concept of 'profound knowledge'?
Dr. Deming
According to Senge (1991), what plays an important role in creating a learning organization?
System thinking
What is the purpose of standardization in industries?
To ensure consistency, compatibility, and quality
Who developed Joharry's New Window for classification of failures?
Joseph Luft and Harry Ingham
What does the Known-practiced column in Fukuda's models represent?
Respective party knows and executes right methods correctly
What is the purpose of an Integrated System in Total Quality Management (TQM)?
To link data sources and share information across systems to ensure everyone is on the same page.
How does the Strategic and System Approach contribute to the management of quality?
By approaching quality in a planned and structured way, aligning with the organization's vision, mission, and goals.
According to the International Organization for Standardization (ISO), how does managing interrelated processes as a system contribute to an organization's effectiveness?
It contributes to the organization's effectiveness and efficiency in achieving its objectives.
What is the significance of Continual Improvement in TQM?
To improve service quality over time and increase customer satisfaction.
What is the goal of Internal Quality Improvements in Total Quality Management?
To make internal processes leaner and prevent defects and problems.
How does Total Quality Management (TQM) support the alignment of departments within an organization?
By linking data sources and sharing information across systems.
What is the purpose of a Pareto Diagram in quality improvement programs?
To indicate the type of error or problem that should be reduced first to improve the production process.
Who is credited with introducing the Cause and Effect Diagram, also known as the Ishikawa diagram?
Dr. Kaoru Ishikawa.
What is the main strength of the Cause and Effect Diagram in quality management?
It is simple to use and understand.
What does Quality Planning involve in the context of quality management?
Determining preventive methods for controlling identified causes and setting goals for planned action.
What is the purpose of using Histograms in quality management?
To provide a graphic summary of variation in a specific set of data.
How are Control Charts utilized in quality management?
To control variation and identify/control the causes of these variations.
What is the purpose of using a priority task tool?
To prioritize initiatives and projects based on importance and impact.
What are the five priority levels for tasks?
- Critical - urgent and requires immediate attention, 2. High Priority - important but not time-sensitive, 3. Neutral - no immediate deadline, but should still be completed, 4. Low Priority - completed when teams have time, 5. Unknown - tasks in the inventory without deadline.
What are the four methods to prioritize tasks?
- Determine priority level, 2. Qualify the urgency and impact, 3. Estimate effort, 4. Do, decide, delegate, or delete.
What does the 'Do' quadrant in the Four-quadrant Eisenhower Matrix represent?
Tasks that require your expertise and have an immediate or determined deadline.
Who developed the Analytical Hierarchy Process and when did it become popular?
Thomas Saaty developed it in the 1970s, and it became popular amongst management personnel in the late 1990s and early 2000s.
What is the main purpose of the Analytical Hierarchy Process?
To help in decision-making by structuring complex problems and prioritizing alternatives.
Test your knowledge on the processes involved in quality management, ensuring consistency and efficiency in production. Explore concepts like integrated systems and strategic approaches to quality.
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